Audentify and European Technology Consultants Announce Alliance
Cambridge, England - September 15, 2004 - Audentify, a leading provider of next-generation contact center technology and a division of Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.), and European Technology Consultants Limited (ETC) a leading consultancy and systems integrator specializing in customer service and sales solutions today announced a partnership that combines Audentify's leading technology with ETC's industry expertise to deliver highly effective customer contact management to customers throughout Europe.
ETC provides solutions that increase the efficiency and effectiveness of an organisations customer service and sales capability. By forming a strategic partnership with Audentify, ETC strengthens its existing offering to customers. Audentify will form a key part of ETC's portfolio by forming a conceptual understanding of customer communications including telephone calls, email, Instant Messaging and web chat, understanding customers' needs and ensuring that they are dealt with in the most efficient way, thereby driving customer satisfaction. This helps organisations to compete more successfully, increase market share and improve gross margin.
Gary Pruden, CTO, ETC said "The partnership with Audentify will allow ETC to deliver solutions that enable organizations to identify, understand and retrieve knowledge about customer interactions - across multiple contact channels, including: telephone, email, instant messaging and web chat. This will significantly help improve the understanding of customer's needs and meet key regulatory requirements. As a company focused upon delivering the best solutions across all industries, we are pleased to partner with such an innovative company that will help us to implement our vision of improving clients customer service and sales capability"
"We are pleased to announce this strategic partnership with ETC which adds to Audentify's portfolio of specialist partners" said Tom Blackie, Managing Director, Audentify. "Such partnerships with leading industry specialists validate the success of Audentify's award winning technology and are sound testimony to our ability to provide compelling solutions which will deliver hard ROI and tangible benefits to the contact center."
Audentify's advanced speech recognition technology with sophisticated analytic capabilities and 100% recording facility accelerates agent productivity, efficiency, and, in turn, customer satisfaction. Unlike more traditional legacy systems reliant upon spotting key words, Audentify drives customer satisfaction by understanding the entire conversation, routing calls to experts and making proactive suggestions to the customer's enquiry. Audentify addresses the challenges faced by the modern contact center head on, such as increased call volumes, the need to decrease operating costs, improving agent productivity and raising standards of customer service through a unique range of functions which maximize efficiency and assist agents in their jobs in order to deliver real results to customers.
About Audentify
Audentify, a division of Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.), is a leading provider of next-generation contact center technology. Built on Autonomy's unique Intelligent Data Operating Layer (IDOL), Audentify is the first contact center technology able to understand the content and context of customer interactions such as email and telephone conversations in real-time and dynamically deliver pertinent content to users. Audentify enables contact centers to reduce call handling times, increase the quality of customer interactions, monitor individual agent performance, analyze call handling trends and enable all calls and interactions to be recorded and made instantly searchable.
About Autonomy
Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. Autonomy's customer base includes more than 1,000 global companies including BAE Systems, Ford, Ericsson, Royal Sun Alliance, Sun Microsystems and public sector agencies including the U.S. Department of Defense, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as ATG, BEA, Business Objects, Citrix, Computer Associates, EDS, IBM Global Services, Novell, Novient, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.
The Autonomy Group of companies includes: Aungate, a leading supplier of electronic communications management technology for regulatory compliance in the enterprise; Audentify, a leading supplier of next-generation contact center technology; and Virage, a leading provider of rich media communication and content management software.
About ETC
European Technology Consultants Limited (ETC) is a leading consultancy and systems integrator providing customer service and sales solutions. ETC specializes in improving the efficiency and effectiveness of the customer interaction, addressing both multi-channel and individual contact channels - with a strong focus on web and contact centre. ETC's solutions include customer contact strategy and channel performance optimization across technology, business process and people. This helps organizations increase market share and gross margin, and gain competitive advantage.
ETC provides management consultancy, systems integration and managed services to clients across the financial services, telecommunications and retail sectors. Founded in 1995, ETC has an enviable blue-chip customer base that includes Orange, Sony, Telewest and BT. ETC has strategic relationships with IBM, ATG, BEA and Genesys.
Caution Concerning Forward-Looking Statements
With the exception of historical information, the matters set forth in this news release are forward-looking statements that involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements. These factors include, among others, technology risks, including dependence on core technology; fluctuations in quarterly results; dependence on new product development; rapid technological and market change; reliance on sales by others; management of growth; dependence on key personnel; rapid expansion; growth of the Internet; financial risk management; and future growth subject to risks. These factors and other factors, which could cause actual results to differ materially are also discussed in the company's filings with the United States Securities and Exchange Commission, including Autonomy's Annual Report on Form 20-F and Registration Statements on Form F-1.
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