AUTONOMY SELECTED TO HELP CHAMPION CONSUMERS' RIGHTS IN THE NETHERLANDS
Cambridge, England - August 31, 2004 - Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) a global leader in infrastructure software for the enterprise, today announced that Consumentenbond, the organization responsible for acting as a watchdog for the Netherlands' consumers and communicating their findings with citizens, has selected Autonomy in partnership with Triple P to enable them to spot emerging trends in customer enquiries and improve communication with the public.
As the central agency responsible for all consumer enquiries from the Netherlands' 16 million citizens, Consumentenbond receives a high volume calls from citizens with queries ranging from safety concerns to government guidance. In order to process consumer queries quickly and efficiently, Consumentenbond uses Autonomy to index information from previous consumer enquiries held in a large library and allows agents to have automatic access to information which best matches the caller's enquiry. Following the success of this existing project, Consumentenbond have expanded their functionality set to include clustering which will enable Consumentenbond to identify hot topics and perform trend analysis entirely automatically. By adding an automatic level of intelligent analysis to consumer queries, Consumentenbond will be able to focus their editorial publishing department's efforts on the issues that most interest consumers.
Autonomy enables Consumentenbond to have a much more realistic understanding of the issues that consumers face. Consumentenbond have seen the success of Autonomy in their call center where they have seen a significant improvement in the quality of advice that they are able to give to consumers, and now Consumentenbond can take advantage of Autonomy's ability to perform intelligent analysis in real-time. Consumentenbond considers it their responsibility to provide consumers with the most up to date, accurate information available. By clustering information from customer queries, Consumentenbond can spot emerging trends and make sure that their monthly consumer magazines really engage with consumers on the burning issues which affect the choices they make. Autonomy enables Consumentenbond to keep their ear to the ground and ensure we are giving the level of service and guidance consumers should expect.
"We are pleased to cement our working relationship with both Consumentenbond and Triple P, our local partner. This renewed project demonstrates the value Consumentenbond have recognized from their initial deployment of Autonomy," said Dominic Johnson, Group Marketing Director, Autonomy. "In order to make informed choices, consumers are dependent upon sound guidance from agencies such as Consumentenbond; Autonomy increases their ability to keep make consumers aware of all the factors that could influence their decisions."
Autonomy's unique Intelligent Data Operating Layer (IDOL) integrates unstructured, semi-structured and structured information from multiple repositories through an understanding of their content. Autonomy grants enterprises the flexibility to use advanced information retrieval or legacy-based approaches. At the heart of Autonomy's software is its ability to process text, voice and video and identify and rank the main concepts within them. It then automatically categorizes, links, summarizes, personalizes and delivers that information. Autonomy's technology also drives collaboration across the enterprise and enables organizations to effectively leverage expertise. Autonomy's infrastructure technology is used to automate operations within enterprise information portals, customer relationship management, knowledge management, business intelligence and e-business applications, among others.
About Autonomy
Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. Autonomy's customer base includes more than 1,000 global companies including BAE Systems, Ford, Ericsson, Royal Sun Alliance, Sun Microsystems and public sector agencies including the U.S. Department of Defense, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as ATG, BEA, Business Objects, Citrix, Computer Associates, EDS, IBM Global Services, Novell, Novient, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.
The Autonomy Group of companies includes: Aungate, a leading supplier of electronic communications management technology for regulatory compliance in the enterprise; Audentify, a leading supplier of next-generation contact center technology; and Virage, a leading provider of rich media communication and content management software.
Caution Concerning Forward-Looking Statements
With the exception of historical information, the matters set forth in this news release are forward-looking statements that involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements. These factors include, among others, technology risks, including dependence on core technology; fluctuations in quarterly results; dependence on new product development; rapid technological and market change; reliance on sales by others; management of growth; dependence on key personnel; rapid expansion; growth of the Internet; financial risk management; and future growth subject to risks. These factors and other factors, which could cause actual results to differ materially are also discussed in the company's filings with the United States Securities and Exchange Commission, including Autonomy's Annual Report on Form 20-F and Registration Statements on Form F-1.
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