Dralasoft Workflow Selected By Centrata To Enhance Leading IT Service Delivery Management Product
Centrata Cites Workflow's Ease of Integration, Java-Based Platform for Choice; New Capability to Provide Repeatable, Error-Free Work Processes for Centrata Customers
WESTMINSTER, CO - 2004-07-12 - Dralasoft, Inc., a leading innovator of Java™ technology for Business Process Management (BPM), announced today that Centrata, Inc., the leader in IT service delivery management solutions, has chosen Dralasoft Workflow BPM software to enhance the workflow functions of its flagship Centrata Service Delivery Management Suite. Dralasoft Workflow, which will be private-labeled in select modules of the suite, will provide increased efficiency and ensure best-practices compliance for Centrata's enterprise customers, nearly all of whom are in the Fortune 500.
Centrata Service Delivery Management (SDM) Suite helps large enterprise IT operations groups transform from reactive, ad hoc "job shops" to streamlined, service-oriented product houses. It does this by delivering a full service delivery management suite based on an industry-leading service catalog. Centrata's service catalog captures policies, standards and other critical characteristics including pricing and service levels of the services being offered. Centrata leverages its service catalog to power a complete end-to-end system that covers each phase of the service delivery lifecycle: design, request, fulfill and optimize/govern. The system enforces policies and standards, measures performance and optimizes service delivery.
Centrata SDM has improved service levels, reduced errors, and lowered operating costs for its customers. Dralasoft Workflow, as part of Centrata SDM's Fulfill and Govern modules, will further improve the processes and standards used by Centrata customers, thus ensuring that best practices are followed at each phase of service delivery.
"Centrata has identified a common need of large, complex enterprises—namely, to re-strategize how IT is managed and deployed. Our technology will enhance a key element in that process for Centrata, proving the functionality and high business value of Dralasoft Workflow," said Suresh Ramaswamy, president and chief technical officer of Dralasoft.
"Dralasoft Workflow is not only a comprehensive BPM solution, but also very easy to integrate, which makes it ideal for our needs," said Ajay Arora, senior director of product management at Centrata. "Its full set of features and easy-to-use interface will allow our users to readily execute workflows, identify process bottlenecks, and define governance for their most complex IT initiatives."
Dralasoft Workflow reduces the complexity and cost of integrating business processes into various mission-critical business functions. The solution is comprised of three modules: Dralasoft Workflow Engine, the runtime component; Dralasoft Workflow Studio, a drag-and-drop design interface for workflow development; and Dralasoft Workflow Manager, the application's monitoring and analysis tool. In addition to existing support for Java, XML, LDAP, HTTP and JDBC, Dralasoft Workflow Engine now fully supports SOAP (Simple Object Access Protocol), making it usable in .NET implementations and other kinds of web services.
Centrata Govern and Centrata Fulfill, the two Centrata SDM modules into which Dralasoft Workflow will be added, both perform key operational tasks of the SDM suite. Centrata Govern is an application module providing end-to-end definition, management and enforcement of IT service and project standards, processes and service level agreements. Centrata Fulfill provides optimized fulfillment of IT requests based on business criticality and delivered via best-practice and industry standard workflows.
Completion of the Dralasoft Workflow integration is anticipated by fall of this year. The new workflow functionality will be backwards-compatible with existing Centrata SDM deployments by porting existing workflow definitions to the Dralasoft format, and by abstracting out the invocation of Dralasoft Workflow Engine APIs for runtime applications.
About Dralasoft:
As a leading provider of business process management (BPM) solutions, Dralasoft pioneered the embeddable workflow market. Its award-winning flagship product, Dralasoft Workflow, is a 100 percent Java component that includes a high-performance and scalable workflow engine with a suite of graphical tools including Dralasoft Workflow Studio, a best of breed visual design tool. Dralasoft's customers include Xerox, Agile Software, and Sony. Based in Westminster, Colorado, Dralasoft is a privately held corporation. For more information, visit www.dralasoft.com or contact Dralasoft at (303) 468-6754.
About Centrata:
Founded in 2001, Centrata is the leading provider of IT service delivery management solutions for the Fortune 500. Centrata's mission is to transform IT from the reactive, ad hoc organizations of today into efficient service-centric businesses. Built around an actionable service catalog, Centrata's solutions are specially designed to handle the complexity and high rate of change of today's Fortune 500 IT environments. With Centrata, IT services become standardized, reliable, cost-effective and predictable. More information about the company can be found at www.centrata.com.
Dralasoft Workflow is a trademark of Dralasoft, Inc. All other brand or product names are trademarks or registered trademarks of their respective holders.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
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