AUTONOMY RECEIVES CUSTOMER INTER@CTION SOLUTIONS® MAGAZINE'S "CRM EXCELLENCE" AWARD FOR 2004
Audentify Singled Out For Helping Clients Improve CRM
SAN FRANCISCO, Calif. - May 4, 2004 - Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) a provider of infrastructure software for the enterprise, announced today that Technology Marketing Corporation (TMC™)'s Customer Inter@ction Solutions® magazine (www.cismag.com) has named Audentify as a recipient of a CRM Excellence Award for 2004. Customer Inter@ction Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982.
Based on Autonomy's unique Intelligent Data Operating Layer (IDOL), which integrates unstructured, semi-structured and structured information from multiple repositories through an understanding of its content, Audentify provides a complete contact center solution, including call recording, storage, and analysis. Unlike legacy technologies, which spot words in recordings, Audentify understands the whole conversation. By understanding the content, Audentify produces much higher performance than what was previously possible and makes this approach more effective. For example, Audentify processes voice and text context in real-time, immediately connecting agents with the information they need to assist customers, thereby reducing agent turnover and increasing operational efficiency and ROI.
"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients. Autonomy has demonstrated to the editors of Customer Inter@ction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Inter@ction Solutions.
"Recognizing that customer relationship management is essential to the success of the total enterprise, Audentify's solutions are exceeding industry standards and changing the way companies interact with their customers," said Tom Blackie, managing director, Audentify. "Being awarded the CRM Excellence Awards by Customer Inter@ction Solutions for the second consecutive year is a testament to the success our product has had in helping our clients retain and satisfy their customers."
The CRM Excellence Award winners for 2004 will be published in the May and June issues of Customer Inter@ction Solutions magazine.
About Autonomy
Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. Autonomy's customer base includes more than 1,000 global companies including BAE Systems, Ford, Ericsson, Royal Sun Alliance, Sun Microsystems and public sector agencies including the U.S. Department of Defense, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as ATG, BEA, Business Objects, Citrix, Computer Associates, EDS, IBM Global Services, Novell, Novient, Veritas, Vignette, Supportsoft and Sybase. The company has offices worldwide.
The Autonomy Group of companies includes: Aungate, a leading supplier of electronic communications management technology for regulatory compliance in the enterprise; Audentify, a leading supplier of next-generation contact center technology; and Virage, a leading provider of rich media communication and content management software.
About TMC™
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions™, and Internet Telephony® magazines, and the online publications, TMCnet.com®, Planet PDA™ Magazine, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces The VoIP Developer Conference and The Global Call Center Outsourcing Summit. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 25 online newsletters. Visit www.tmcnet.com for details.
Caution Concerning Forward-Looking Statements
With the exception of historical information, the matters set forth in this news release are forward-looking statements that involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements. These factors include, among others, technology risks, including dependence on core technology; fluctuations in quarterly results; dependence on new product development; rapid technological and market change; reliance on sales by others; management of growth; dependence on key personnel; rapid expansion; growth of the Internet; financial risk management; and future growth subject to risks. These factors and other factors, which could cause actual results to differ materially are also discussed in the company's filings with the United States Securities and Exchange Commission, including Autonomy's Annual Report on Form 20-F and Registration Statements on Form F-1.
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