New Verity Response Integrated with Verity K2 Enterprise and Ultraseek Products
Self-Service Solution Provides Easier Deployment, Enhanced Usability and Analytics Capabilities
SUNNYVALE, Calif - 2004-04-26 - Verity Inc. (NASDAQ: VRTY), a leading provider of enterprise software that enables organizations to maximize the return on their intellectual capital investment, today announced the immediate availability of version 3.8 of the Verity® Response integrated online self-service solution. This marks the first release of the product under the Verity Response brand. The product was previously known as NeuroServer, prior to Verity's acquisition of the NativeMinds' strategic assets in March 2004.
Verity Response aims to reduce costs associated with customer support call centers, as well as IT and HR help desks. Verity Response acts as a virtual representative - or vRep - that combines search, FAQ and "contact us"functionality on an organization's Web site. The product aims to comprehend what users are asking, and returns a single, correct response ranging from a short explanation, a link to a webpage with the appropriate procedure, or a pre-populated e-form.
Verity Response also provides feedback mechanisms to collect information to better understand end-users' needs and drive down support costs. This helps to ensure that an online self-service application keeps pace with the changing needs of both internal and external customers as well as an organization's changing business requirements.
"Our rapid release of Verity Response 3.8 demonstrates Verity's commitment to delivering on the vision we have for this technology, as well as our ability to quickly integrate it with Verity's intelligent content services portfolio,"said Anthony J. Bettencourt, Verity's president and CEO. "In a month's time since the completion of the acquisition, we've listened to current users of Verity Response, and taken swift action to make a better product for organizations seeking an effective and cost-saving online self-service solution, including our existing K2 and Ultraseek customers."
Enhanced Intuitive Administration, Usability and Analytics
Verity Response 3.8 allows organizations to jumpstart their natural language Q&A interface deployment via the inclusion of a base virtual representative, or vRep. The base vRep includes answers to a wide range of common questions with minimal configuration, for example, "where are your company headquarters?"The base vRep can be further adapted and refined to handle a broad range of inquiries easily and accurately.
The enhanced Verity Response Content Console in version 3.8 allows business users to view comprehensive reports that analyze performance metrics, such as customer conversations, usage, trends and accuracy, identify content development opportunities and gather valuable customer insight on the most popular content.
Integration with Verity® K2 Enterprise and Verity® Ultraseek®
The Verity Response solution can be used as a stand-alone product, or integrated with Verity K2 Enterprise or Verity Ultraseek for higher effectiveness of the self-service solution.
Verity Response's integration with Verity K2 Enterprise (K2E) search, classification and recommendation software and the Verity Ultraseek downloadable enterprise search engine allows customers with either of these products to deploy Verity Response quickly and easily. Customers will be provided with a list of the most relevant search results in addition to the optimal response to their queries. With this integration, Verity Response 3.8 takes advantage of many of the advanced features found in K2E and Ultraseek, including query-based summaries and spelling suggestions.
About Verity
Headquartered in Sunnyvale, California, Verity provides software that enables organizations to maximize the return on their intellectual capital investment. The company's intellectual capital management (ICM) solutions provide integrated search, classification, recommendation, monitoring and analytics across the real-time flow of enterprise information, along with question and answer interfaces for effective online self-service. Other Verity ICM solutions capture content and drive automated business processes. Verity technology also serves as a core component of more than 260 applications from leading independent software vendors.
Verity software solutions are used by more than 11,500 customers in the private and public sectors. Customers include American Express, AT&T, Bristol-Myers Squibb, Cap Gemini Ernst & Young, Cardinal Health, Cisco Systems, EMC Documentum, Dow Jones, Financial Times, Hewlett-Packard, Home Depot, Lotus, Kaiser Permanente, META Group, SAP, Siemens, the State of California, Stellent, Sybase, the U.S. Departments of Energy and Justice, and the U.S. Army.
The statements in this press release regarding the benefits that Verity expects its customers will receive from Verity Response 3.8 are forward-looking statements. These statements are subject to risks and uncertainties, including the risk that: the benefits may not be obtained due to technical or other reasons; and the structure of certain customers' organizations may not be conducive to realizing these benefits. Other risks relating to Verity and its products are set forth under the caption "Risk Factors" in Item 2 of Verity's latest Form 10-Q filed with the Securities and Exchange Commission on January 9, 2004
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
Summary: ...Its Online Business for Speed, Relevancy and Impact with Autonomy Virgin Mobile resells mobile network operators’ airtime under its own brand, and differentiates its services by providing customers with a significantly better quality of service than larger, more highly capitalised operators. Until recently,...
Summary: ...area of the Florida state capital city, Tallahassee. One of the top 50 public school districts in the U.S. Leon County Schools consists of 40 school center locations and employs approximately 2,000 teachers and 2,000 administrative and support personnel to serve a student population of more than 40,000....
Summary: ...consultation phase, investigating what people wanted and what would work.” The research involved internal and external site users and posed questions such as whether users wanted all departmental information listed under the one website, or if information such as the National Parks listings should remain...
Summary: ...cs_genpact_20080815 communities where users can easily find documents and guidance for specific problems without having to call for additional assistance,” says Pulijala. “If someone doesn’t know the answer to a particular question, they can find policies and procedures documents and other information...
Summary: ...PeopleSoft system for information such as payroll dates, employee position codes and civil service salary classification codes. • Route completed forms to department heads and the HR department for review and their electronic signatures. • Route the processed information to the County’s OnBase content...
Summary: ...percent over the past two years. “Our increased web traffic shows we’re improving the care we provide, and that’s always the goal,” says Mark Farone, Director of Web Enterprise Services. “We have a strong commitment to putting our members first, and that means getting information and answers...
Summary: ...completing records management processes and using email and fax communications to expedite and monitor the recruitment-to-hire process. Key Business Drivers • Reduce and/or eliminate dependence on County HR staff. • Automate online and offline applications, and significantly reduce printing costs....
Summary: ...classifies and routes large volumes of new information in real time. “There are a number of messages, for example, that get addressed to the top level of a large organization such as the Pentagon,” says Masters. “With IDOL K2, we can make sure the message is delivered to the desk of the employee...
Summary: ...OF&P’s entire data store— 50 gigabytes of data, more than 800,000 documents in all—in only 26 hours. Two weeks of pre-rollout training were supplemented by a specialized Interwoven trainer who walked the floor for the frst week to answer questions and make sure everyone was on board. Atul Bhagat,...
Summary: ...Cheshire Constabulary: Powered by IDOL - Case Study. POWER PROMOTE PROTECT Cheshire Constabulary: Powered by IDOL Organization Background Cheshire Constabulary is responsible for policing a population of approximately one million people throughout Halton, Warrington, Cheshire East and West Cheshire & Chester....
Summary: ...allowing practitioners to access patient records more quickly and easily. That said, with over 5.5 million U.S. veterans receiving health care from the VHA every year, it’s no surprise that complaints or questions do arise from time to time. These inquiries are fielded by the Department of Veterans...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...is under license. [AUT DAT] 18.06.07 Features Administrators of IDOL Answer have access to previous responses and any outstanding questions via a single intuitive interface. Using this interface, experts are able to add, modify and delete questions and answers and navigate through questions and answers...
Summary: ...phones, tablets, laptops, and desktops—via native apps and browser-based solutions. The self-service capabilities of Connected Backup Mobility enable mobile users to access and recover information at their own speed, and not that of the corporate help desk.
...
Summary: ...Assessment: Investigation and Analytics Autonomy’s advanced analytics engine enables researchers to rapidly search across terabytes of data using the most advanced concept search technology to answer the question, “Is there a case?” Being able to develop an informed initial case strategy is crucial...
Summary: ...Scrittura Overview Brochure: Interwoven's Capital Markets Solutions. Scrittura software platform: a scalable and extensible architecture The Scrittura Solution Suite relies on a Webenabled technology platform at the core of which are three powerful engines that can be deployed independently or jointly...
Summary: ...Intelligent Documents for Insurance & Annuities. 1) Dynamically Create Packets of Insurance Application Forms As clients answer a series of questions about their insurance needs online, the Intelligent Documents software bundles a packet of relevant forms together. A client’s answers dictate what forms...
Summary: ...HP TRIM Software (US English). 3 Benefits Increase compliance and prepare for e-discovery • Apply compliance policy management across enterprise content • Manage the complete information lifecycle of your corporate records • Prove the authenticity of information with version control, access control,...
Summary: ...Cardiff LiquidOffice: Business Process Management & Intelligent Documents. LiquidOffice includes support for self authenticated and password/PIN protected digital form approval in HTML and PDF. LiquidOffice also supports certified PKI digital signature handlers. Wizard Forms and Form Chaining LiquidOffice...
Summary: ...The Truth About Legal Hold:How to Choose a Legal Hold Solution that Mitigates Risk. All rights reserved. Other trademarks are registered trademarks and the properties of their respective owners. Product specifications and features are subject to change without notice. Use of Autonomy software is under...
Summary: ...on the road, or at client sites, but typical remote tools lack access to features such as check-in/checkout, version control, and search when not connected. Interwoven OffSite delivers the virtual equivalent of the matter or client file: documents, e-mails, scanned images and other content, on a laptop,...
Summary: ...recover information at their own speed, and not that of the corporate help desk. Connected Backup Mobility users achieve a quick and easily quantifiable return on their investment through lower help desk costs and a more productive mobile user community. Autonomy Connected Backup Mobility is seamlessly...
Summary: ...console presents live metrics on query patterns, popularity and click-through, allowing operators to configure the environment, set-up promotions and adjust relevance in response to changing demand. Offer the Ultimate in Personalization IDOLme automatically profiles the way users interact with each other...
Summary: ...Administrators can create any number of metadata attributes at all file levels, allowing more complex policies and processes to be represented directly within the records system. An Application Designer provides a complete suite of customizable data entry search forms, label formats, captions, and graphics,...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...collaboration. All too often, employees who change groups or leave the firm take with them crucial documents as well as the logic behind their idiosyncratic filing systems, and both their past work product and their intellectual capital are essentially lost to the firm. ■ Rising client expectations—The...
Summary: ...as ensuring a consistent response. Risk mitigation Different answers to the same questions in different venues can cause a lot of trouble for a company. For example, if a company’s responses to interrogatories about records management do not match their answers to similar queries in an SEC filing, it...
Summary: ...Only 24 Hours Left.” 4 Powerful Strategies for Optimizing Web Copy Above all else, remember the following: Simple changes to web copy can make a big impact. Even ideas that seem counter-intuitive can make a surprising difference. The easiest and most effective way to get answers to your marketing questions...
Summary: ...SOA: Journey Toward Enterprise Value Proposition. So, that kind of feedback loop, whether from individuals or from metrics, is an area that needs to advance. Such metrics are key to unearthing and associating value to tasks, systems, etc. Do you see a greater push to integrating metrics inherently into...
Summary: ...Progressing through the stages of records management competency - Business white paper (US English). Corporate governance is about the controlling and exercising mechanisms to capture and manage evidence of business activities and decision making of an organization. Such evidence becomes the corporate...
Summary: ...restore the single file to the server. Data Protector Granular Recovery Extension for VMware How to session by using a Data Protector software Virtual Environment Protection Agent This section provides backup and restore detail on the most popular option for protecting virtual server environments: the...
Summary: ...of new electronic confirmation adapters, including DTCC for Novation Consent, updates to Deriv/SERV, SWIFT, EFETNet and ICE eBroker. The IDOL platform allows data to be managed, processed and transformed without requiring all data to be defined in a structural representation. This provides a major benefit...
Summary: ...quickly, they will undoubtedly face even greater scrutiny. Hedge Funds and Private Equity Funds One of the significant changes currently under discussion by regulators that we are likely to see is the inclusion of new entities subject to regulatory schemes.
...
Summary: ...the presence of the 165 documents, which were then given to the Plaintiff as part of Defendants' ESI production. As will be seen, under either the Plaintiff's or Defendants' version of the events, the Defendants have waived any privilege or protected status for the 165 documents in question.” Victor...
Summary: ...Inc, 439 F.Supp.2d 524, 565 (E.D. Va. 2006), the Court used strong language in holding that “for a company merely to tell employees to ‘save relevant documents,’. [was the] sort of token effort [that] will hardly ever suffice.” The Courts and Custodian self collection Custodian self collection...
Summary: ...be able to drive compliance, not compromise it. Finally, in a dynamic enterprise environment where timely secure access to information is a requirement, there can be no compromise between performance, content depth and security. Questions of Security In the current climate, questions of security are vital...
Summary: ...at a Glance County of San Diego Profle: The County of San Diego is one of the fastest growing municipalities in the country. Its population has more than doubled in the past 25 years. Today, approximately 2.9 million people call the county home—the third most populous of California’s 58 counties Situation:...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
Find us on Facebook
Follow us on Twitter
See us on YouTube
Find us on LinkedIn
