New Verity Response Integrated with Verity K2 Enterprise and Ultraseek Products
Self-Service Solution Provides Easier Deployment, Enhanced Usability and Analytics Capabilities
SUNNYVALE, Calif - 2004-04-26 - Verity Inc. (NASDAQ: VRTY), a leading provider of enterprise software that enables organizations to maximize the return on their intellectual capital investment, today announced the immediate availability of version 3.8 of the Verity® Response integrated online self-service solution. This marks the first release of the product under the Verity Response brand. The product was previously known as NeuroServer, prior to Verity's acquisition of the NativeMinds' strategic assets in March 2004.
Verity Response aims to reduce costs associated with customer support call centers, as well as IT and HR help desks. Verity Response acts as a virtual representative - or vRep - that combines search, FAQ and "contact us"functionality on an organization's Web site. The product aims to comprehend what users are asking, and returns a single, correct response ranging from a short explanation, a link to a webpage with the appropriate procedure, or a pre-populated e-form.
Verity Response also provides feedback mechanisms to collect information to better understand end-users' needs and drive down support costs. This helps to ensure that an online self-service application keeps pace with the changing needs of both internal and external customers as well as an organization's changing business requirements.
"Our rapid release of Verity Response 3.8 demonstrates Verity's commitment to delivering on the vision we have for this technology, as well as our ability to quickly integrate it with Verity's intelligent content services portfolio,"said Anthony J. Bettencourt, Verity's president and CEO. "In a month's time since the completion of the acquisition, we've listened to current users of Verity Response, and taken swift action to make a better product for organizations seeking an effective and cost-saving online self-service solution, including our existing K2 and Ultraseek customers."
Enhanced Intuitive Administration, Usability and Analytics
Verity Response 3.8 allows organizations to jumpstart their natural language Q&A interface deployment via the inclusion of a base virtual representative, or vRep. The base vRep includes answers to a wide range of common questions with minimal configuration, for example, "where are your company headquarters?"The base vRep can be further adapted and refined to handle a broad range of inquiries easily and accurately.
The enhanced Verity Response Content Console in version 3.8 allows business users to view comprehensive reports that analyze performance metrics, such as customer conversations, usage, trends and accuracy, identify content development opportunities and gather valuable customer insight on the most popular content.
Integration with Verity® K2 Enterprise and Verity® Ultraseek®
The Verity Response solution can be used as a stand-alone product, or integrated with Verity K2 Enterprise or Verity Ultraseek for higher effectiveness of the self-service solution.
Verity Response's integration with Verity K2 Enterprise (K2E) search, classification and recommendation software and the Verity Ultraseek downloadable enterprise search engine allows customers with either of these products to deploy Verity Response quickly and easily. Customers will be provided with a list of the most relevant search results in addition to the optimal response to their queries. With this integration, Verity Response 3.8 takes advantage of many of the advanced features found in K2E and Ultraseek, including query-based summaries and spelling suggestions.
About Verity
Headquartered in Sunnyvale, California, Verity provides software that enables organizations to maximize the return on their intellectual capital investment. The company's intellectual capital management (ICM) solutions provide integrated search, classification, recommendation, monitoring and analytics across the real-time flow of enterprise information, along with question and answer interfaces for effective online self-service. Other Verity ICM solutions capture content and drive automated business processes. Verity technology also serves as a core component of more than 260 applications from leading independent software vendors.
Verity software solutions are used by more than 11,500 customers in the private and public sectors. Customers include American Express, AT&T, Bristol-Myers Squibb, Cap Gemini Ernst & Young, Cardinal Health, Cisco Systems, EMC Documentum, Dow Jones, Financial Times, Hewlett-Packard, Home Depot, Lotus, Kaiser Permanente, META Group, SAP, Siemens, the State of California, Stellent, Sybase, the U.S. Departments of Energy and Justice, and the U.S. Army.
The statements in this press release regarding the benefits that Verity expects its customers will receive from Verity Response 3.8 are forward-looking statements. These statements are subject to risks and uncertainties, including the risk that: the benefits may not be obtained due to technical or other reasons; and the structure of certain customers' organizations may not be conducive to realizing these benefits. Other risks relating to Verity and its products are set forth under the caption "Risk Factors" in Item 2 of Verity's latest Form 10-Q filed with the Securities and Exchange Commission on January 9, 2004
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
Summary: ...to speed reimbursement. With Process Automation, there’s less paper and a faster return on investment. Leon County Schools serves the greater metropolitan area of the Florida state capital city, Tallahassee. One of the top 50 public school districts in the U.S. Leon County Schools consists of 40 school...
Summary: ...resells mobile network operators’ airtime under its own brand, and differentiates its services by providing customers with a significantly better quality of service than larger, more highly capitalised operators. Until recently, Virgin Mobile’s outdated web infrastructure made this kind of premium...
Summary: ...responding to their user community’s requirements. The Challenge Sibblingz is a virtual world platform with multiple social games which let their users explore a virtual world, undertake interesting quests together, and achieve team goals through many Flash-based mini-games and some premium content....
Summary: ...by industry-leading market data source, Experian. The Web-browser-based application generates SQL queries of the data in response to the user’s geographic, demographic and firmographic selection criteria and returns list counts and the cost to purchase and download the list. When the list comprises...
Summary: ...service and support departments (“how can I stay ahead of what’s happening and sell the customer the best support plans?”). Getting fast answers to questions like this can mean millions of dollars of revenue for many companies. Industry experts estimate that product feedback from customer logs can...
Summary: ...Cheshire Constabulary Case Study. POWER PROMOTE PROTECT Cheshire Constabulary: Powered by IDOL Organization Background Cheshire Constabulary is responsible for policing a population of approximately one million people throughout Halton, Warrington, Cheshire East and West Cheshire & Chester. The force...
Summary: ...completing records management processes and using email and fax communications to expedite and monitor the recruitment-to-hire process. Key Business Drivers • Reduce and/or eliminate dependence on County HR staff. • Automate online and offline applications, and significantly reduce printing costs....
Summary: ...any fields that the system has not been able to automatically identify. Once the forms are complete images are automatically delivered to Cardif Pinnacle’s proprietary content management system from which response documents are automatically populated and printed for dispatch to clients. The Result...
Summary: ...records system and create a document workflow that would link recommendations back to the evidence in our audits. We also wanted to provide effciencies in storage and reduce the time involved in staff managing paper fles.” Finding the answer “We went to tender and short listed three responses before...
Summary: ...and Water Leverages Autonomy to Expand and Transform Its Web Presence The Department of Environment, Climate Change and Water (DECCW) was established by the New South Wales Government to deliver a comprehensive and integrated response to the unprecedented challenges presented by global warming and to...
Summary: ...Trinity River Authority of Texas - Case Study. POWER PROMOTE PROTECT Trinity River Authority of Texas The Trinity River Authority of Texas uses Autonomy Process Automation to save time and money by reducing paper processes within its HR department. The Trinity River Authority of Texas (TRA) is an independent...
Summary: ...classifies and routes large volumes of new information in real time. “There are a number of messages, for example, that get addressed to the top level of a large organization such as the Pentagon,” says Masters. “With IDOL K2, we can make sure the message is delivered to the desk of the employee...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...via a single intuitive interface. Using this interface, experts are able to add, modify and delete questions and answers and navigate through questions and answers based on: Pre-defined categories of questions and answers populated automatically Automatic hyperlinks to similar questions or answers Experts’...
Summary: ...additions and changes when returning to the office. Access to client information through mobile devices such as the BlackBerry ensures that professionals can immediately respond to client inquiries, even while traveling. Professionals can view client files, send and fax information in client files from...
Summary: ...recover information at their own speed, and not that of the corporate help desk. Connected Backup Mobility users achieve a quick and easily quantifiable return on their investment through lower help desk costs and a more productive mobile user community. Autonomy Connected Backup Mobility is seamlessly...
Summary: ...Query refinement by example • Wildcard search • Result restriction by date, source, conceptual relevance and fields • Result sorting by date, conceptual relevance, database or clusters • Automatic suggestion of result related content • Automatic suggestion of alternative queries • Agent creation...
Summary: ...feedback and insight, and is able to share this with the industry. On January 22, 2010, as part of the online FAQ feedback and submission process, the regular review of FAQ language, and inquiries from Participating Organizations the SSC sought to clarify its position on call center audio recordings....
Summary: ...feedback and insight, and is able to share this with the industry. On January 22, 2010, as part of the online FAQ feedback and submission process, the regular review of FAQ language, and inquiries from Participating Organizations the SSC sought to clarify its position on call center audio recordings....
Summary: ...piece of text. If overlap is disabled, only the longest and highest scoring match is returned. The results also include the details of forms, components, and occurrences, as well as a confidence score for each instance and form. Users can also return the extraction statistics for each target entity. Automatically...
Summary: ...Cardiff LiquidOffice: Business Process Management & Intelligent Documents. LiquidOffice includes support for self authenticated and password/PIN protected digital form approval in HTML and PDF. LiquidOffice also supports certified PKI digital signature handlers. Wizard Forms and Form Chaining LiquidOffice...
Summary: ...capabilities. Sophisticated automatic and manual training techniques minimize system errors within a range of indoor and outdoor environments, while configurable triggers offer real-time alerts for security personnel across a range of media to ensure appropriate responses in every instance. iSAS leverages...
Summary: ...phones, tablets, laptops, and desktops—via native apps and browser-based solutions. The self-service capabilities of Connected Backup Mobility enable mobile users to access and recover information at their own speed, and not that of the corporate help desk.
...
Summary: ...lasting damage to corporate brand equity that can result from litigation Autonomy EAS Investigator Autonomy’s advanced analytics enables researchers to rapidly search across terabytes of data using the most advanced concept search technology to answer the question, “Is there a case?” Being able...
Summary: ...Scrittura Overview Brochure: Interwoven's Capital Markets Solutions. Scrittura software platform: a scalable and extensible architecture The Scrittura Solution Suite relies on a Webenabled technology platform at the core of which are three powerful engines that can be deployed independently or jointly...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...and dashboards populated with metrics that represent business goals and objectives. Analytic intelligence uses ad hoc query tools to evaluate new plans or proposals and answer unanticipated questions. Self-service tools and processes are designed to help close the gap between top-down and bottom-up BI...
Summary: ...is able to push these operations out to the nodes that store the data, exploiting inherent parallelism in the storage fabric and delivering extraordinary scalability. The Vertica Analytic Database is designed to capture large volumes of structured data and to provider answers to complex analytic questions...
Summary: ...one type of derivative and are representative of similar products that will become subject to regulation. A CDS is, in essence, an insurance policy taken out against some form of debt. A CDS holder pays a fee based on the perceived risk of default against the underlying instrument. In return, should the...
Summary: ...Autonomy's Advanced Search and Scalability Solutions for SharePoint. Selecting a search result within the SharePoint interface would prompt IDOL to return other content across the enterprise that is contextually similar to the selected document. This feature can be used to recommend related articles,...
Summary: ...such as during a discovery inquiry. leverAging MAtter COntent Search is a core capability required by lawyers to help locate relevant information, leverage past work product, understand activity occurring in a matter, provide timely and accurate responses to clients and enable e-discovery processes. An...
Summary: ...partitioned and column-store approaches, we join the filtered Point table’s subject with those of the Encoding and Type tables, returning the result. Since this query returns slightly less than 75,000 triples, we avoid the final join with the string dictionary table for this query since this would dominate...
Summary: ...SOA: Journey Toward Enterprise Value Proposition. So, that kind of feedback loop, whether from individuals or from metrics, is an area that needs to advance. Such metrics are key to unearthing and associating value to tasks, systems, etc. Do you see a greater push to integrating metrics inherently into...
Summary: ...of new electronic confirmation adapters, including DTCC for Novation Consent, updates to Deriv/SERV, SWIFT, EFETNet and ICE eBroker. The IDOL platform allows data to be managed, processed and transformed without requiring all data to be defined in a structural representation. This provides a major benefit...
Summary: ...in any language delivering both multilingual and cross-lingual capabilities. New Administrative Dashboard New user interface provides a streamlined and efficient approach to administration. Sentient Architecture Ability of the system to self configure, self manage and report via a single interface, regardless...
Summary: ...at a Glance County of San Diego Profle: The County of San Diego is one of the fastest growing municipalities in the country. Its population has more than doubled in the past 25 years. Today, approximately 2.9 million people call the county home—the third most populous of California’s 58 counties Situation:...
Summary: ...as ensuring a consistent response. Risk mitigation Different answers to the same questions in different venues can cause a lot of trouble for a company. For example, if a company’s responses to interrogatories about records management do not match their answers to similar queries in an SEC filing, it...
Summary: ...why this is incorrect, consider the job of a compliance officer at a large investment bank who is responsible for Ford. If he were only to look for the keyword “ford,” it would return every instance where that word was matched. This includes a host of irrelevant data and every time someone writes...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
