New Verity Response Integrated with Verity K2 Enterprise and Ultraseek Products
Self-Service Solution Provides Easier Deployment, Enhanced Usability and Analytics Capabilities
SUNNYVALE, Calif - 2004-04-26 - Verity Inc. (NASDAQ: VRTY), a leading provider of enterprise software that enables organizations to maximize the return on their intellectual capital investment, today announced the immediate availability of version 3.8 of the Verity® Response integrated online self-service solution. This marks the first release of the product under the Verity Response brand. The product was previously known as NeuroServer, prior to Verity's acquisition of the NativeMinds' strategic assets in March 2004.
Verity Response aims to reduce costs associated with customer support call centers, as well as IT and HR help desks. Verity Response acts as a virtual representative - or vRep - that combines search, FAQ and "contact us"functionality on an organization's Web site. The product aims to comprehend what users are asking, and returns a single, correct response ranging from a short explanation, a link to a webpage with the appropriate procedure, or a pre-populated e-form.
Verity Response also provides feedback mechanisms to collect information to better understand end-users' needs and drive down support costs. This helps to ensure that an online self-service application keeps pace with the changing needs of both internal and external customers as well as an organization's changing business requirements.
"Our rapid release of Verity Response 3.8 demonstrates Verity's commitment to delivering on the vision we have for this technology, as well as our ability to quickly integrate it with Verity's intelligent content services portfolio,"said Anthony J. Bettencourt, Verity's president and CEO. "In a month's time since the completion of the acquisition, we've listened to current users of Verity Response, and taken swift action to make a better product for organizations seeking an effective and cost-saving online self-service solution, including our existing K2 and Ultraseek customers."
Enhanced Intuitive Administration, Usability and Analytics
Verity Response 3.8 allows organizations to jumpstart their natural language Q&A interface deployment via the inclusion of a base virtual representative, or vRep. The base vRep includes answers to a wide range of common questions with minimal configuration, for example, "where are your company headquarters?"The base vRep can be further adapted and refined to handle a broad range of inquiries easily and accurately.
The enhanced Verity Response Content Console in version 3.8 allows business users to view comprehensive reports that analyze performance metrics, such as customer conversations, usage, trends and accuracy, identify content development opportunities and gather valuable customer insight on the most popular content.
Integration with Verity® K2 Enterprise and Verity® Ultraseek®
The Verity Response solution can be used as a stand-alone product, or integrated with Verity K2 Enterprise or Verity Ultraseek for higher effectiveness of the self-service solution.
Verity Response's integration with Verity K2 Enterprise (K2E) search, classification and recommendation software and the Verity Ultraseek downloadable enterprise search engine allows customers with either of these products to deploy Verity Response quickly and easily. Customers will be provided with a list of the most relevant search results in addition to the optimal response to their queries. With this integration, Verity Response 3.8 takes advantage of many of the advanced features found in K2E and Ultraseek, including query-based summaries and spelling suggestions.
About Verity
Headquartered in Sunnyvale, California, Verity provides software that enables organizations to maximize the return on their intellectual capital investment. The company's intellectual capital management (ICM) solutions provide integrated search, classification, recommendation, monitoring and analytics across the real-time flow of enterprise information, along with question and answer interfaces for effective online self-service. Other Verity ICM solutions capture content and drive automated business processes. Verity technology also serves as a core component of more than 260 applications from leading independent software vendors.
Verity software solutions are used by more than 11,500 customers in the private and public sectors. Customers include American Express, AT&T, Bristol-Myers Squibb, Cap Gemini Ernst & Young, Cardinal Health, Cisco Systems, EMC Documentum, Dow Jones, Financial Times, Hewlett-Packard, Home Depot, Lotus, Kaiser Permanente, META Group, SAP, Siemens, the State of California, Stellent, Sybase, the U.S. Departments of Energy and Justice, and the U.S. Army.
The statements in this press release regarding the benefits that Verity expects its customers will receive from Verity Response 3.8 are forward-looking statements. These statements are subject to risks and uncertainties, including the risk that: the benefits may not be obtained due to technical or other reasons; and the structure of certain customers' organizations may not be conducive to realizing these benefits. Other risks relating to Verity and its products are set forth under the caption "Risk Factors" in Item 2 of Verity's latest Form 10-Q filed with the Securities and Exchange Commission on January 9, 2004
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
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