Audentify Announces Strategic Partnership With Sabio
CAMBRIDGE, England - March 15th 2004 - Audentify, a leading provider of next-generation contact center technology and a division of Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.), today announced that it has formed a strategic partnership with Sabio, the innovative contact center specialist and one of Britain's 100 fastest growing companies. This strategic partnership will combine Sabio's specialist contact center expertise with Audentify's award-winning technology to provide comprehensive Audentify solutions to contact centers throughout Europe. Together the two companies will empower contact centers to monitor agent activity automatically and provide outstanding levels of customer service.
Recent trends in customer support include, placing the contact center at the heart of the business strategy, improving customer service, operating more efficiently and increasing revenue. Audentify and Sabio's partnership provides a total contact center solution for clients seeking to exploit the business potential of the contact center. As a leading specialist in contact center solutions, Sabio helps clients address their biggest business challenges, enter new markets, reduce costs and improve their bottom line.
Kenneth Hitchen, Director at Sabio commented, "Sabio is one of the few UK organisations to address all aspects of contact center Workforce Optimization, and we're delighted to add Audentify's distinctive content and context indexing technology to our range of solutions. Already in 2004 we're seeing organizations continuing to move quickly from traditional quantitative performance measurement to a more qualitative assessment. We believe that Audentify's technology will be an important factor in helping our customers to improve their customer service levels."
"This prestigious partnership with Sabio affirms Audentify's strong market presence. We are proud to be associated with such a well-respected and successful industry specialist. The strong combination of Audentify's innovative technology and Sabio's vast experience in this area promises an improved quality of customer interactions and compelling ROI for the contact center," said Ian Black, Director of Corporate Communications, Autonomy.
Audentify offers the first contact center technology capable of understanding both the content and context of all customer interactions, including telephone calls, email, Instant Messaging and Web chat. Advanced speech recognition together with automatic recording, advanced analytics and assistance features make Audentify a dynamic solution, capable of delivering solid return on investment for the modern contact center.
About Audentify
Audentify, a division of Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.), is a leading provider of next-generation contact center technology. Built on Autonomy's unique Intelligent Data Operating Layer (IDOL), Audentify is the first contact center technology able to understand the content and context of customer interactions such as email and telephone conversations in real-time and dynamically deliver pertinent content to users. Audentify enables contact centers to reduce call handling times, increase the quality of customer interactions, monitor individual agent performance, analyze call handling trends and enable all calls and interactions to be recorded and made instantly searchable.
About Autonomy
Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. Autonomy's customer base includes more than 1,000 global companies including BAE Systems, Ford, Ericsson, Royal Sun Alliance, Sun Microsystems and public sector agencies including the U.S. Department of Defense, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as ATG, BEA, Business Objects, Brio, Citrix, Computer Associates, EDS, IBM Global Services, iManage, Novell, Novient, Vignette and Sybase. The company has offices worldwide.
The Autonomy Group of companies includes: Aungate, a leading supplier of electronic communications management technology for regulatory compliance in the enterprise; Audentify, a leading supplier of next-generation contact center technology; and Virage, a leading provider of video and rich media communication software.
About Sabio
Sabio is an innovative contact centre and convergence specialist, wholly focused on improving the way organisations communicate with their customers, suppliers and partners. Sabio has worked with over 100 major organisations across the UK and Ireland, including BSkyB, Glasgow City Council, Hewlett Packard, Merchants, Peabody Trust, Powergen and Yorkshire Building Society, and has the experience and skills necessary to harness key technologies to deliver significant bottom line results. Sabio's recent success and strong growth resulted in the company being one of the few technology specialists to be listed in the Fast Track 100 league table as one of Britain's 100 fastest-growing companies. Visit www.sabio.co.uk for more information.
Caution Concerning Forward-Looking Statements
With the exception of historical information, the matters set forth in this news release are forward-looking statements that involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements. These factors include, among others, technology risks, including dependence on core technology; fluctuations in quarterly results; dependence on new product development; rapid technological and market change; reliance on sales by others; management of growth; dependence on key personnel; rapid expansion; growth of the Internet; financial risk management; and future growth subject to risks. These factors and other factors, which could cause actual results to differ materially are also discussed in the company's filings with the United States Securities and Exchange Commission, including Autonomy's Annual Report on Form 20-F and Registration Statements on Form F-1.
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