Audentify Announces Strategic Partnership with Stevens Communications
CAMBRIDGE, England - January 12, 2004 - Audentify, a leading provider of next-generation contact center technology and a division of Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.), today announced that it has formed a strategic partnership with Stevens Communications, a well established leading business solutions integrator for contact centers. This complimentary partnership will draw on the expertise and capabilities of both companies to provide Audentify solutions to contact centers throughout the US helping clients automatically monitor agent activity and deliver improved standards of customer service.
Contact centers across the globe face a common challenge today: decrease operating costs and improve agent productivity whilst increasing customer satisfaction. Meeting that challenge in an environment saturated with information passing between agents and customers at an unprecedented rate makes the contact center a unique and demanding environment. Audentify provides the first contact center technology actually able to understand both the content and context of all customer interactions, including telephone calls, email, Instant Messaging, and web chat. Advanced speech recognition together with automatic recording, advanced analytics and assistance features provide a dynamic solution capable of delivering solid return on investment for the modern contact center.
Steve Kaiser, Chief Executive Officer of Stevens Communications commented, "Autonomy's long standing reputation for innovation, its outstanding roster of clients, and its commitment to the call center industry was a solid match with our organization. After a thorough investigation of the Audentify offering, we were convinced that this advanced technology would allow us to offer our customers a highly differentiated solution that provides immediate impact on corporate revenue and profitability on a significant scale. With Audentify, Stevens can deliver a guaranteed ROI to all our customers."
Ian Black, Director, Autonomy, today commented: "We are particularly pleased to announce this new strategic partnership with Stevens Communications, a specialist solutions provider in this field. Steven's expertise in this area and reputation with the customer base combined with Audentify's award winning technology provides a strong route to market for both companies."
About Audentify
Audentify, a division of Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.), is a leading provider of next-generation contact center technology. Built on Autonomy's unique Intelligent Data Operating Layer (IDOL), Audentify is the first contact center technology able to understand the content and context of customer interactions such as email and telephone conversations in real-time and dynamically deliver pertinent content to users. Audentify enables contact centers to reduce call handling times, increase the quality of customer interactions, monitor individual agent performance, analyze call handling trends and enable all calls and interactions to be recorded and made instantly searchable.
About Autonomy
Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. The Autonomy group of companies includes Aungate, a leading supplier of electronic communications management for regulatory compliance in the enterprise, Audentify, a leading supplier of next-generation contact center technology and Virage, a leading provider of video and rich media communication software. Autonomy's customer base includes more than 1000 global companies including BAE Systems, Ford, Ericsson, Royal Sun Alliance, Sun Microsystems and public sector agencies including the U.S. Department of Defense, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as ATG, BEA, Business Objects, Brio, Citrix, Computer Associates, EDS, IBM Global Services, iManage, Novell, Novient, Vignette and Sybase. The company has offices worldwide.
About Stevens
Since 1987, Stevens has been a leading solutions integrator to over 700 of North America's call centers and enterprises. Innovation and service is the cornerstone of Stevens' reputation as we help our clients solve compliance, performance, and risk issues that impact revenue and profit. Stevens' Solution Suite include products and related services focused in Workforce Management, Call and Email/IM Recording, Quality Assurance, Customer Self-service; Operational Metrics and Knowledge Management. A testament of Stevens success is its customer satisfaction rating of over ninety-five per-cent that is backed by our guaranteed return on investment. Commercial customers include: ABN AMRO, Aon, Banco Popular, Blue Cross Blue Shield, BMW, First Investors, Kohler, MacKenzie Financial, McGraw Hill, Pfizer, Premier Bankcard, Securitas, USG, Wells Fargo and public sector agencies including Department of Immigration and Naturalization Services, NY City Department of Health, and the Federal Reserve Bank.
Caution Concerning Forward-Looking Statements
With the exception of historical information, the matters set forth in this news release are forward-looking statements that involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements. These factors include, among others, technology risks, including dependence on core technology; fluctuations in quarterly results; dependence on new product development; rapid technological and market change; reliance on sales by others; management of growth; dependence on key personnel; rapid expansion; growth of the Internet; financial risk management; and future growth subject to risks. These factors and other factors, which could cause actual results to differ materially are also discussed in the company's filings with the United States Securities and Exchange Commission, including Autonomy's Annual Report on Form 20-F and Registration Statements on Form F-1.
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