Autonomy's Infrastructure Software to Power Customer Service & Support Solution And to Provide Search on Sybase.com
SAN FRANCISCO, Calif. - January 5, 2004 - Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) a leading provider of infrastructure software for the enterprise, today announced that Sybase, Inc., (NYSE: SY) a leading provider of enterprise infrastructure and mobile software, has selected Autonomy's IDOL Server as the enterprise standard for information retrieval and intelligent processing of unstructured information. Initial projects will be for use behind Sybase's forward-facing website and for use within its Customer Service and Support group. Autonomy's technology replaces several legacy information retrieval solutions.
According to Sybase CIO, Jim Swartz, Sybase is working to consolidate technology solutions across the enterprise. "We saw the benefit of using Autonomy's software to create a single layer across the enterprise that enables automated information aggregation and search," said Swartz. "Because we have embedded Autonomy's technology within our own Enterprise Portal solution, we recognized its unique capabilities."
The Sybase Customer Service and Support Group (CS&S) required a solution to help its technical support engineers locate information within the CS&S knowledge base faster so that they could provide better support and improve case resolution times while at the same time reducing costs. In addition, CS&S wanted a faster and more automated solution for routing incoming technical support requests.
With Autonomy's IDOL Server, engineers will be able to use natural language to describe exactly what they need and get back relevant information from a variety of repositories including Lotus Notes, ODBC databases, CRM application, case management system, technical support tracking system, Word documents, as well as information from the Sybase Intranet.
"We are pleased to work with Sybase not only as an OEM partner, but also as a customer," said Autonomy CEO and co-founder Dr. Michael Lynch. "Sybase provides world-class solutions for data management and we are honored that they selected our technology to automate the aggregation and delivery of unstructured information on their forward-facing website as well as an internal knowledge management portal."
Autonomy's unique Intelligent Data Operating Layer (IDOL) integrates unstructured, semi-structured and structured information from multiple repositories through an understanding of their content. Autonomy grants enterprises the flexibility to use advanced information retrieval or legacy-based approaches. At the heart of Autonomy's software is its ability to process text, voice and video and identify and rank the main concepts within them. It then automatically categorizes, links, summarizes, personalizes and delivers that information. Autonomy's technology also drives collaboration across the enterprise and enables organizations to effectively leverage expertise. Autonomy's infrastructure technology is used to automate operations within enterprise information portals, customer relationship management, knowledge management, business intelligence and e-business applications, among others.
About Autonomy
Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. In addition to Autonomy's core infrastructure products, the Autonomy group of companies includes Aungate, a leading supplier of electronic communications management for regulatory compliance in the enterprise, Audentify, a leading supplier of next-generation contact center technology and Virage, a leading provider of rich media communication and content management software. Autonomy's customer base includes more than 1000 global companies including BAE Systems, Ford, Ericsson, Royal Sun Alliance, Sun Microsystems and public sector agencies including the U.S. Department of Defense, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as ATG, BEA, Business Objects, Brio, Citrix, Computer Associates, EDS, IBM Global Services, iManage, Novell, Novient, Vignette and Sybase. The company has offices worldwide.
Caution Concerning Forward-Looking Statements
With the exception of historical information, the matters set forth in this news release are forward-looking statements that involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements. These factors include, among others, technology risks, including dependence on core technology; fluctuations in quarterly results; dependence on new product development; rapid technological and market change; reliance on sales by others; management of growth; dependence on key personnel; rapid expansion; growth of the Internet; financial risk management; and future growth subject to risks. These factors and other factors, which could cause actual results to differ materially are also discussed in the company's filings with the United States Securities and Exchange Commission, including Autonomy's Annual Report on Form 20-F and Registration Statements on Form F-1.
Summary: ...sufficiently reduce time spent searching and duplicating effort, they had it "embedded" into a number of website portals, all accessible by BAE SYSTEMS 50,000 intranet networked employees, and a continuous measurement process instituted. These included the Corporate communications portal, which receives...
Summary: ...business. Technical Information Platform Solaris, Windows NT Content Aggregated More than 3.4 database records, HTML, others. Web site www.gsaadvantage.gov Integrations Sybase, Sageware, Broadvision GSA Advantage! is a U.S. government success story.
...
Summary: ...other publications.” There were also concerns about how InfoMedia’s legacy search tool would do in the face of more content and higher expectations on the company’s business model. The Solution InfoMedia selected IDOL K2 in 2003. IDOL K2 is the only integrated software that meets all of InfoMedia’s...
Summary: ...Portal’s ACM Guide.” Adding Value to Premium IT Research Organization Association for Computing Machinery Industry IT Research Type of Application Subscription-based Library Autonomy Solution IDOL K2 infrastructure Functionality Parametric selection Conceptual retrieval High scalability Topics Language...
Summary: ...for our shoppers—helping customers select the right clubs among the world’s largest collection of Certified Pre-owned Callaway golf equipment,” says Henley. “Our tracking reveals those who use K2 at www.callawaygolfpreowned.com are among our best customers.” In fact, the Search page converts...
Summary: ...investor news, company news, and other categories, giving customers and prospects several simple ways to arrive at the information they need. Autonomy LiveSite helps Rohm and Haas manage the complex many-to-many relationships among its many products and applications. “We’ve got thousands of products,...
Summary: ...knowledge to address the needs of clients, stakeholders and prospects. After joining the company, he very quickly realized that the existing “brochure” driven website would not give CITEC the competitive advantages it needed to stay ahead of the game. He knew the answer lay in developing the website...
Summary: ...Document Management Group has a unique understanding of the technical and business issues facing law frms today. The Ashurst project benefted from Tikit’s newly developed ‘3 Cs” approach to implementations. This revolutionary consulting framework focuses on business change rather than technology,...
Summary: ...We saw a significant increase in every one of our core measures, sometimes of more than 100 percent.” Multivariable testing with Autonomy Optimost revealed core design principles that now inform all of ThomasNet’s site design and development. For example, plain text links have been found to consistently...
Summary: ...delivering care, BCBSMA draws on Enterprise Content Management capabilities among the best in the managed care industry—powered by state-of-the-art Autonomy Interwoven solutions. BCBSMA became an Autonomy Interwoven customer in 2001, choosing TeamSite to manage its website content and OpenDeploy to...
Summary: ...care, BCBSMA draws on Enterprise Content Management capabilities among the best in the managed care industry—powered by state-of-the-art Autonomy solutions. BCBSMA became an Autonomy customer in 2001, choosing TeamSite to manage its website content and OpenDeploy to distribute that content. At the time,...
Summary: ...to integrate with an existing application, FileNet, and the State’s legacy mainframe. • Ability to mimic the mainframe’s six different record structures since the legacy mainframe was still based on cards. • Ability to deal with form variables, from poor dot matrix print quality to different form...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...sites on remote WWW site servers and indexes them into Autonomy’s IDOL (Intelligent Data Operating Layer) server. Intelligent Data Operating Layer Local File System Indexing HTTPFetch connector Aggregating files Technical Brief HTTPFetch Autonomy Inc. 301 Howard Street, San Francisco, CA 94105 Tel:...
Summary: ...Autonomy Siebel Fetch Technical Brief 0605. Whether connecting people to content, content to content or even people to people, Autonomy leverages existing Siebel 2000 Customer Relationship Management, Employee Relationship Management or Partner Relationship Management solutions through an understanding...
Summary: ...collaboration functionality and highly accurate and relevant information retrieval and delivery. Intelligent Data Operating Layer SAP Aggregating File Indexing SAP Fetch SAP Fetch aggregates all data including attachments from the SAP environment and indexes the content into Autonomy IDOL (Intelligent...
Summary: ...of formats from fields of an ODBC database. Each instance of ODBC Fetch can fetch from multiple ODBC data sources simultaneously. The ODBC Content Rendering CGI is supplied with the ODBC Fetch. You can use this CGI in conjunction with Autonomy web interface based solutions to allow content retrieved from...
Summary: ...hyper-linking, clustering, agents, summarization, taxonomy generation, profiling, alerting, and meaning-based search and retrieval. Because IDOL is at the core of Autonomy’s scalable, modular family of product offerings, LiveVault can be seamlessly integrated with any other Autonomy product. Virtualized...
Summary: ...End Interface IDOL Server™ Architecture Document Management Server Hyperlinking Built on a unique pattern-recognition technology, Autonomy's core engine enables the manual or fully automated matching and identifying of similar pieces of information. Autonomy's infrastructure identifies vital relationships...
Summary: ...Autonomy Virage Broadcast Monitoring Product Brief. Cross-reference Multiple Languages The ability to cross-reference information from different countries and compare dissenting opinions in an instant is vital for media organizations and news agencies across the world, and can be the decisive factor in...
Summary: ...provide 128-bit encryption protection. Additionally, IDOL can leverage SSL for both aggregation and querying of content, including access to SSL encrypted sites. IUS Overcomes the Limitations of Other Approaches IUS supports all legacy methods described below. However, Autonomy recognizes the limitations...
Summary: ...to disparate content sources, repositories and legacy systems, Autonomy Records Manager governs records across the organization and includes physical records, video, audio, social media, structured data and websites, creating the most comprehensive records management solution available in the market today....
Summary: ...to disparate content sources, repositories and legacy systems, Autonomy Records Manager governs records across the organization and includes physical records, video, audio, social media, structured data and websites, creating the most comprehensive records management solution available in the market today....
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Browsing Similar to employees, online browsers are on the lookout for information on a range of websites from health information portals, news, entertainment and investment sites as well as a myriad of government-to-citizen portals. Like Web shoppers, users can swap websites easily if their user experience...
Summary: ...search capabilities fell short of delivering the capability Precise required in order to meet client needs for content accuracy and relevance, in a time frame that supported strategic decision making. Autonomy’s core IDOL infrastructure software was selected by Precise owing to its ability to go beyond...
Summary: ...Human inFormation White Paper. The actual understanding is much more difficult to achieve, but once you get it, it is possible to relate it to any other piece of information, regardless of the original format. This is not possible with database information because the structure must be aligned with the...
Summary: ...Social Media and the Shifting Information Compliance Landscape 9 • Second, firms should consider using solutions that can monitor aggregated feeds of publically available information, such as Twitter feeds, public LinkedIn and Facebook sites, blogs, forums, third-party websites, and news sites. This...
Summary: ...solution is therefore able to power any application dependent upon unstructured information within every market sector, including e-commerce, customer relationship management, knowledge management, enterprise information portals and online publishing applications.
...
Summary: ...Autonomy Audio Broadcast White Paper 20031003. Using VoiceSuite, businesses can extend applications such as ecommerce, customer relationship management, knowledge management, enterprise information portals and online publishing. This section describes the use of Autonomy VoiceSuite in applications such...
Summary: ...for websites, portals, microsites, online campaigns, and blogs all need to be archived and copied into a reputable long-term archival store in a seamless fashion. Ease of Implementation Can it be quickly implemented into the current technical environment with minimal impact on existing infrastructure...
Summary: ...Presented with a news story involving the White House, for instance, Autonomy technology would predict the word Bush is likely to follow George, and would aggregate information under the assumption that Bush refers to a person and not a plant. Technology Behind Speech Analytics Whereas legacy technologies...
Summary: ...in mind. While a rich set of flow-control constructs and tasks is provided with the product, many applications require application-specifc functionalities to be executed as part of a workflow. This may involve interacting with a legacy system, or any other proprietary business component. For such situations,...
Summary: ...unstructured, and recognize the relationships that exist within it. When applied to speech, this allows technology to derive intelligence from voice information in a human-like way, rather than relying on strict phonetic or keyword-based approaches that frequently miss true intent or meaning. Legacy methods...
Summary: ...As the role of data warehouses continue to evolve, and volumes continue to expand, performance is emerging as the key issue. Originally conceived as repositories of accumulated historical data, updated periodically and queried only after all updates, indexing, aggregation and subsetting were performed,...
Summary: ...of digital content, and extracts meaning from the manner in which people interact with that content. Supported by the ability to recognize over 1,000 different file formats and securely connect to over 400 repositories, the technology provides advanced and accurate retrieval of the valuable knowledge...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
