Autonomy's Infrastructure Software to Power Customer Service & Support Solution And to Provide Search on Sybase.com
SAN FRANCISCO, Calif. - January 5, 2004 - Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) a leading provider of infrastructure software for the enterprise, today announced that Sybase, Inc., (NYSE: SY) a leading provider of enterprise infrastructure and mobile software, has selected Autonomy's IDOL Server as the enterprise standard for information retrieval and intelligent processing of unstructured information. Initial projects will be for use behind Sybase's forward-facing website and for use within its Customer Service and Support group. Autonomy's technology replaces several legacy information retrieval solutions.
According to Sybase CIO, Jim Swartz, Sybase is working to consolidate technology solutions across the enterprise. "We saw the benefit of using Autonomy's software to create a single layer across the enterprise that enables automated information aggregation and search," said Swartz. "Because we have embedded Autonomy's technology within our own Enterprise Portal solution, we recognized its unique capabilities."
The Sybase Customer Service and Support Group (CS&S) required a solution to help its technical support engineers locate information within the CS&S knowledge base faster so that they could provide better support and improve case resolution times while at the same time reducing costs. In addition, CS&S wanted a faster and more automated solution for routing incoming technical support requests.
With Autonomy's IDOL Server, engineers will be able to use natural language to describe exactly what they need and get back relevant information from a variety of repositories including Lotus Notes, ODBC databases, CRM application, case management system, technical support tracking system, Word documents, as well as information from the Sybase Intranet.
"We are pleased to work with Sybase not only as an OEM partner, but also as a customer," said Autonomy CEO and co-founder Dr. Michael Lynch. "Sybase provides world-class solutions for data management and we are honored that they selected our technology to automate the aggregation and delivery of unstructured information on their forward-facing website as well as an internal knowledge management portal."
Autonomy's unique Intelligent Data Operating Layer (IDOL) integrates unstructured, semi-structured and structured information from multiple repositories through an understanding of their content. Autonomy grants enterprises the flexibility to use advanced information retrieval or legacy-based approaches. At the heart of Autonomy's software is its ability to process text, voice and video and identify and rank the main concepts within them. It then automatically categorizes, links, summarizes, personalizes and delivers that information. Autonomy's technology also drives collaboration across the enterprise and enables organizations to effectively leverage expertise. Autonomy's infrastructure technology is used to automate operations within enterprise information portals, customer relationship management, knowledge management, business intelligence and e-business applications, among others.
About Autonomy
Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. In addition to Autonomy's core infrastructure products, the Autonomy group of companies includes Aungate, a leading supplier of electronic communications management for regulatory compliance in the enterprise, Audentify, a leading supplier of next-generation contact center technology and Virage, a leading provider of rich media communication and content management software. Autonomy's customer base includes more than 1000 global companies including BAE Systems, Ford, Ericsson, Royal Sun Alliance, Sun Microsystems and public sector agencies including the U.S. Department of Defense, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as ATG, BEA, Business Objects, Brio, Citrix, Computer Associates, EDS, IBM Global Services, iManage, Novell, Novient, Vignette and Sybase. The company has offices worldwide.
Caution Concerning Forward-Looking Statements
With the exception of historical information, the matters set forth in this news release are forward-looking statements that involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements. These factors include, among others, technology risks, including dependence on core technology; fluctuations in quarterly results; dependence on new product development; rapid technological and market change; reliance on sales by others; management of growth; dependence on key personnel; rapid expansion; growth of the Internet; financial risk management; and future growth subject to risks. These factors and other factors, which could cause actual results to differ materially are also discussed in the company's filings with the United States Securities and Exchange Commission, including Autonomy's Annual Report on Form 20-F and Registration Statements on Form F-1.
Summary: ...business. Technical Information Platform Solaris, Windows NT Content Aggregated More than 3.4 database records, HTML, others. Web site www.gsaadvantage.gov Integrations Sybase, Sageware, Broadvision GSA Advantage! is a U.S. government success story.
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Summary: ...timely and intuitive for business users and that would not require internal or external IT resources. Extending a Successful Relationship to Address New Needs Arkema had successfully partnered with Autonomy in 2001, on the creation of a highly effective intranet portal. Autonomy’s rich functionality,...
Summary: ...We saw a significant increase in every one of our core measures, sometimes of more than 100 percent.” Multivariable testing with Autonomy Optimost revealed core design principles that now inform all of ThomasNet’s site design and development. For example, plain text links have been found to consistently...
Summary: ...we were only able to categorize articles from the main newspapers,” says Christensen. “We simply did not have the time or staff to focus on many of our other publications.” There were also concerns about how InfoMedia’s legacy search tool would do in the face of more content and higher expectations...
Summary: ...century-long tradition for publishing success.” Technical Information Platform Solaris and Windows NT Content Aggregated Intelligence briefings, external newsfeeds, product information, expert analysis, images, etc. Website www.janes.com Jane’s Information Group takes its online presence seriously....
Summary: ...Aggregation Summarization Clustering Collaboration networks Interest profiling Agents Hypertext linking Retrieval Language English Spanish Galician Portuguese The internal portal allows journalists to quickly and efficiently retrieve information from a disparate variety of sources. www.autonomy.com Autonomy...
Summary: ...Intelligent Data Operating Layer (IDOL) server because of its breadth of connectors to different content repositories, its ability to re-use existing indexes, and its unique Meaning Based Computing technology that forms an understanding of the relationships within data to provide intelligent, personalized...
Summary: ...serves its global membership by delivering leading-edge technical information. The Need ACM’s leadership knew the success of their portal hinged on how easy it would be for users to locate research. But the sheer volume of content, and the fact that almost all of it is technical, made access to specific...
Summary: ...does not have to be managed centrally,” Effron says. “This results in significant cost-savings on an annual basis for IDG.” Technical Information Platform • Windows 2003 Server Content Aggregated HTML pages from PC World, InfoWorld, Computerworld, CIO magazine, Network World, Macworld, Darwin,...
Summary: ...2011 Autonomy Inc, an HP Company. All rights reserved. Other trademarks are registered trademarks and the properties of their respective owners. Product specifications and features are subject to change without notice. Use of Autonomy software is under license. [20111110 _ CI _ CS _ CITEC] CITEC set specifications...
Summary: ...to them in a timely, efficient, multi-modal way.” Its initial TeamSite content management implementation helped BCBSMA establish a site at the forefront of the managed care industry. Earlier this year, the company decided to lay the groundwork for a new generation of enhancements. “Our next step was...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...of formats from fields of an ODBC database. Each instance of ODBC Fetch can fetch from multiple ODBC data sources simultaneously. The ODBC Content Rendering CGI is supplied with the ODBC Fetch. You can use this CGI in conjunction with Autonomy web interface based solutions to allow content retrieved from...
Summary: ...Autonomy Siebel Fetch Technical Brief 0605. Whether connecting people to content, content to content or even people to people, Autonomy leverages existing Siebel 2000 Customer Relationship Management, Employee Relationship Management or Partner Relationship Management solutions through an understanding...
Summary: ...sites on remote WWW site servers and indexes them into Autonomy’s IDOL (Intelligent Data Operating Layer) server. Intelligent Data Operating Layer Local File System Indexing HTTPFetch connector Aggregating files Technical Brief HTTPFetch Autonomy Inc. 301 Howard Street, San Francisco, CA 94105 Tel:...
Summary: ...collaboration functionality and highly accurate and relevant information retrieval and delivery. Intelligent Data Operating Layer SAP Aggregating File Indexing SAP Fetch SAP Fetch aggregates all data including attachments from the SAP environment and indexes the content into Autonomy IDOL (Intelligent...
Summary: ...Autonomy Virage Broadcast Monitoring Product Brief. Cross-reference Multiple Languages The ability to cross-reference information from different countries and compare dissenting opinions in an instant is vital for media organizations and news agencies across the world, and can be the decisive factor in...
Summary: ...to disparate content sources, repositories and legacy systems, Autonomy Records Manager governs records across the organization and includes physical records, video, audio, social media, structured data and websites, creating the most comprehensive records management solution available in the market today....
Summary: ...provide 128-bit encryption protection. Additionally, IDOL can leverage SSL for both aggregation and querying of content, including access to SSL encrypted sites. IUS Overcomes the Limitations of Other Approaches IUS supports all legacy methods described below. However, Autonomy recognizes the limitations...
Summary: ...Autonomy IDOL Server 7. Existing legacy taxonomies can be either maintained or enriched with contextual understanding. The information that IDOL has automatically aggregated and categorized is presented to users in the form of channels. Technical Brief Automatic Hyperlinking Automatic Categorization Automatic...
Summary: ...Autonomy FTP Fetch Technical Brief 0605. Technical Brief FTP Fetch Overview Autonomy’s software infrastructure uses sophisticated patternmatching techniques to enable computers to understand information in context. For the first time, a computer can go beyond keywords and meta-data to identify concepts...
Summary: ...Autonomy Oracle Fetch Technical Brief 0605. Technical Brief Autonomy Connectors – Oracle Fetch Technology Overview Autonomy’s software infrastructure uses sophisticated patternmatching techniques to enable computers to understand information in context. For the first time, a computer can go beyond...
Summary: ...Autonomy eGain Fetch Technical Brief 0605. Technical Brief Autonomy Connectors – eGain Fetch Technology Overview Autonomy’s software infrastructure uses sophisticated patternmatching techniques to enable computers to understand information in context. For the first time, a computer can go beyond keywords...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Browsing Similar to employees, online browsers are on the lookout for information on a range of websites from health information portals, news, entertainment and investment sites as well as a myriad of government-to-citizen portals. Like Web shoppers, users can swap websites easily if their user experience...
Summary: ...since the governance application is talking directly to the social media site. • Second, firms should consider using solutions that can monitor aggregated feeds of publically available information, such as Twitter feeds, public LinkedIn and Facebook sites, blogs, forums, third-party websites, and news...
Summary: ...aggregation and querying of content, including access to SSL encrypted sites. To comply with port lock downs and internal security policies that regiment the allocation of free values to processes, these ports are completely configurable by the customer, and may be modified at any time as required. Since...
Summary: ...Autonomy Audio Broadcast White Paper 20031003. Using VoiceSuite, businesses can extend applications such as ecommerce, customer relationship management, knowledge management, enterprise information portals and online publishing. This section describes the use of Autonomy VoiceSuite in applications such...
Summary: ...solution is therefore able to power any application dependent upon unstructured information within every market sector, including e-commerce, customer relationship management, knowledge management, enterprise information portals and online publishing applications.
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Summary: ...for websites, portals, microsites, online campaigns, and blogs all need to be archived and copied into a reputable long-term archival store in a seamless fashion. Ease of Implementation Can it be quickly implemented into the current technical environment with minimal impact on existing infrastructure...
Summary: ...Presented with a news story involving the White House, for instance, Autonomy technology would predict the word Bush is likely to follow George, and would aggregate information under the assumption that Bush refers to a person and not a plant. Technology Behind Speech Analytics Whereas legacy technologies...
Summary: ...larger. Contributing factors are database licenses, DBA support, application support, custom report development, and the need to purchase additional servers and storage as the amount of data in the legacy system grows or is cloned. In addition, the legacy systems consume costly power, and need expensive...
Summary: ...in mind. While a rich set of flow-control constructs and tasks is provided with the product, many applications require application-specifc functionalities to be executed as part of a workflow. This may involve interacting with a legacy system, or any other proprietary business component. For such situations,...
Summary: ...of digital content, and extracts meaning from the manner in which people interact with that content. Supported by the ability to recognize over 1,000 different file formats and securely connect to over 400 repositories, the technology provides advanced and accurate retrieval of the valuable knowledge...
Summary: ...unstructured, and recognize the relationships that exist within it. When applied to speech, this allows technology to derive intelligence from voice information in a human-like way, rather than relying on strict phonetic or keyword-based approaches that frequently miss true intent or meaning. Legacy methods...
Summary: ...not yet know whether they need. Many functions are common to ERM applications, but it is difficult to make effective comparisons due to factors such as differing terminologies used by vendors, or product capabilities that are not designed to address the core requirements of managing records. It is therefore...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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