Autonomy's Infrastructure Software to Power Customer Service & Support Solution And to Provide Search on Sybase.com
SAN FRANCISCO, Calif. - January 5, 2004 - Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) a leading provider of infrastructure software for the enterprise, today announced that Sybase, Inc., (NYSE: SY) a leading provider of enterprise infrastructure and mobile software, has selected Autonomy's IDOL Server as the enterprise standard for information retrieval and intelligent processing of unstructured information. Initial projects will be for use behind Sybase's forward-facing website and for use within its Customer Service and Support group. Autonomy's technology replaces several legacy information retrieval solutions.
According to Sybase CIO, Jim Swartz, Sybase is working to consolidate technology solutions across the enterprise. "We saw the benefit of using Autonomy's software to create a single layer across the enterprise that enables automated information aggregation and search," said Swartz. "Because we have embedded Autonomy's technology within our own Enterprise Portal solution, we recognized its unique capabilities."
The Sybase Customer Service and Support Group (CS&S) required a solution to help its technical support engineers locate information within the CS&S knowledge base faster so that they could provide better support and improve case resolution times while at the same time reducing costs. In addition, CS&S wanted a faster and more automated solution for routing incoming technical support requests.
With Autonomy's IDOL Server, engineers will be able to use natural language to describe exactly what they need and get back relevant information from a variety of repositories including Lotus Notes, ODBC databases, CRM application, case management system, technical support tracking system, Word documents, as well as information from the Sybase Intranet.
"We are pleased to work with Sybase not only as an OEM partner, but also as a customer," said Autonomy CEO and co-founder Dr. Michael Lynch. "Sybase provides world-class solutions for data management and we are honored that they selected our technology to automate the aggregation and delivery of unstructured information on their forward-facing website as well as an internal knowledge management portal."
Autonomy's unique Intelligent Data Operating Layer (IDOL) integrates unstructured, semi-structured and structured information from multiple repositories through an understanding of their content. Autonomy grants enterprises the flexibility to use advanced information retrieval or legacy-based approaches. At the heart of Autonomy's software is its ability to process text, voice and video and identify and rank the main concepts within them. It then automatically categorizes, links, summarizes, personalizes and delivers that information. Autonomy's technology also drives collaboration across the enterprise and enables organizations to effectively leverage expertise. Autonomy's infrastructure technology is used to automate operations within enterprise information portals, customer relationship management, knowledge management, business intelligence and e-business applications, among others.
About Autonomy
Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. In addition to Autonomy's core infrastructure products, the Autonomy group of companies includes Aungate, a leading supplier of electronic communications management for regulatory compliance in the enterprise, Audentify, a leading supplier of next-generation contact center technology and Virage, a leading provider of rich media communication and content management software. Autonomy's customer base includes more than 1000 global companies including BAE Systems, Ford, Ericsson, Royal Sun Alliance, Sun Microsystems and public sector agencies including the U.S. Department of Defense, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as ATG, BEA, Business Objects, Brio, Citrix, Computer Associates, EDS, IBM Global Services, iManage, Novell, Novient, Vignette and Sybase. The company has offices worldwide.
Caution Concerning Forward-Looking Statements
With the exception of historical information, the matters set forth in this news release are forward-looking statements that involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements. These factors include, among others, technology risks, including dependence on core technology; fluctuations in quarterly results; dependence on new product development; rapid technological and market change; reliance on sales by others; management of growth; dependence on key personnel; rapid expansion; growth of the Internet; financial risk management; and future growth subject to risks. These factors and other factors, which could cause actual results to differ materially are also discussed in the company's filings with the United States Securities and Exchange Commission, including Autonomy's Annual Report on Form 20-F and Registration Statements on Form F-1.
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