AUTONOMY AWARDED 2003 "PRODUCT OF THE YEAR" AWARD BY CUSTOMER INTER@ACTION SOLUTIONS® MAGAZINE
Audentify Singled Out For Its Technological Excellence And Vision
SAN FRANCISCO, Calif. - December 17, 2003 - Audentify, a leading provider of next-generation contact center technology and a division of Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.), today announced that Technology Marketing Corporation (TMC™)'s Customer Inter@ction Solutions® magazine named Audentify as a Product of the Year winner for 2003. Audentify is the first technology in the contact center market to dynamically understand the content and context of telephone conversations as well as other customer interactions such as email in real-time to yield instant resolutions.
Developed by Autonomy, Audentify is designed to reduce call-handling times, increase the quality of customer interactions, monitor individual agent performance, analyze call-handling trends, and enable all calls and interactions to be recorded and made instantly searchable. Using intelligent data management capabilities and high-precision voice recognition, Audentify monitors and records calls or emails between agents and customers and automatically delivers agent assistance, analytics and identifies potential problems.
"We are honored that Customer Inter@ction Solutions has chosen Audentify as a product that is making an exemplary contribution to the call center and CRM industry," said Dominic Johnson, director of Audentify. "By automating the manual processing of email and voice data, this technology will bring a new level of efficiency and profitability to the contact center."
"Autonomy is a clear leader in the call center sector. We're proud to reward their hard work and innovation with a Product of the Year Award for 2003," said Nadji Tehrani, chairman of TMC and founder of Customer Inter@action Solutions®.
According to Customer Inter@action Solutions® Group Editor-In-Chief, Rich Tehrani, Audentify was selected because it has gone the extra mile to help improve both the customer experience and the ROI for the companies using it.
"Each year, Customer Inter@action Solutions® magazine bestows its Product Of The Year Awards on companies that demonstrate the crème de la crème of technological advancements and application refinements. Choosing the winners was a difficult process, and the editorial team spent many hours studying the applications we received from vendors, as well as looking through materials they collected on their own during the past year."
Built on Autonomy's IDOL infrastructure, Audentify's solution can be easily integrated into all existing enterprise applications, such as CRM, BI and ERP solutions. The technology behind Audentify is being used by more than 600 leading global customers including Vodafone, Ericsson, Hutchison, BBC, Royal Sun Alliance, Sun Microsystems, and multiple government and federal agencies.
Audentify's product suite encompasses the following areas:
Record - Software-based 100% or scheduled voice recording, screen and keyboard logging
Analyze - Comprehensive analytical tools capturing all relevant call statistics, including the automatic identification of problem calls, agent performance monitoring and agent activity classification. All analytical data is easily integrated in major CRM systems
Assist - Automated agent assistance based on contact content understanding through advanced voice recognition capabilities; for example, highlighting in real-time previous responses to similar queries, automated expertise location, up-sell prompting and automated script compliance management
Voice - The automated understanding of all voice contact, allowing real-time analysis of customer query trends and the conceptual analysis of archived calls
Email - The automated understanding of all email interactions, allowing real-time analysis of customer query trends and the conceptual analysis of archived emails
Since 1982, Customer Inter@ction Solutions® (formerly Call Center Solutions) has been the leading source of information on call center and customer interaction solutions. The Customer Inter@ction Solutions'® Product of the Year Award is the publication's highest honor, recognizing exemplary contributions and innovative products that advance the call center and CRM industry.
A full list of Product of the Year winners will be available in the January 2004 issue of Customer Inter@ction Solutions® magazine.
About Audentify
Audentify is a leading provider of next-generation contact center technology. Audentify is a division of Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.), a global leader in infrastructure software for the enterprise with offices worldwide. The technology behind Audentify powers applications dependent upon unstructured information including customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. This technology is in use by more than 600 global organizations, including AstraZeneca, BAE Systems, Ford, Vodafone, Ericsson, Hutchison 3G, the BBC, RoyalSunAlliance, Sun Microsystems and public sector agencies including the U.S. Department of Defense, NASA and the U.S. Department of Energy.
About Autonomy
Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including call center, customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. The Autonomy group of companies includes Aungate, a leading supplier of electronic communications management for regulatory compliance in the enterprise; Audentify, a leading supplier of next-generation contact center technology and Virage, a leading provider of video and rich media communication software. Autonomy's customer base includes more than 1000 global companies including BAE Systems, Ford, Ericsson, Royal Sun Alliance, Sun Microsystems and public sector agencies including the U.S. Department of Defense, NASA and the U.S. Department of Energy. Strategic reseller and OEM partners include leading companies such as ATG, BEA, Business Objects, Brio, Citrix, Computer Associates, EDS, IBM Global Services, iManage, Novell, Novient, Vignette and Sybase. The company has offices worldwide.
About TMC™
Since its inception in 1972, Technology Marketing Corporation (TMC®) has produced industry-leading trade magazines and events focused on technology and communications. TMC® publishes Customer Inter@ction Solutions ™ and Internet Telephony®, and the online publications TMCnet.com®, Planet PDA™ Magazine, BiometriTech™ and Alternative Power™. TMC® produces BiometriTech™ Conference, INTERNET TELEPHONY® Conference & EXPO and The Global Call Center Outsourcing Summit™. TMCnet™.com publishes more than 25 topical online newsletters. For more information about TMC®, visit its Web site at www.tmcnet.com.
Caution Concerning Forward-Looking Statements
With the exception of historical information, the matters set forth in this news release are forward-looking statements that involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements. These factors include, among others, technology risks, including dependence on core technology; fluctuations in quarterly results; dependence on new product development; rapid technological and market change; reliance on sales by others; management of growth; dependence on key personnel; rapid expansion; growth of the Internet; financial risk management; and future growth subject to risks. These factors and other factors, which could cause actual results to differ materially are also discussed in the company's filings with the United States Securities and Exchange Commission, including Autonomy's Annual Report on Form 20-F and Registration Statements on Form F-1.
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