Cardiff Solution Selected by Bournemouth Borough Council to Improve Citizen Access to Public Services
Council to implement Cardiff LiquidOffice™ eForm solution to help meet government e-GIF mandates that seek to make all government services available electronically by 2005
Brentford, England - 2003-12-16 - Cardiff Software Ltd., a leading global provider of document capture and eForm solutions for the enterprise, today announced that Bournemouth Borough Council has selected Cardiff LiquidOffice™ to automate processing of public and internal forms in order to meet the government's e-GIF (Government Interoperability Framework) mandates. Cardiff's eForm solution will aid the council in meeting the goal of complete Electronic Service Delivery (ESD) by 2005. The solution was implemented by certified Cardiff reseller Harlequin Solutions.
LiquidOffice will be used initially to make public facing forms available on the Borough Council Web site, providing citizens with round-the-clock access to government services. Once this phase of the implementation is complete, Bournemouth will extend the use of LiquidOffice to internal functions such as Human Resources and Finance, where it will automate the way forms are submitted, processed and routed for approval.
LiquidOffice was selected ahead of five other competing solutions for its ability to seamlessly integrate with the Harlequin Punch portal content management solution and conform to eGif specifications. Additional decision criteria included LiquidOffice's adherence to open standards, and its ability to meet the growing and future demands of the council.
"Other solutions could not meet our stringent requirements of integration with existing technology investments and scalability for future expansion," said Dave Greenshields, head of client services at Bournemouth Borough Council. "The portal is central to our system and Cardiff's open standards architecture allows us to easily integrate with our existing systems. Cardiff's established presence as a l business process automation vendor gave us further peace of mind"
The council is taking advantage of LiquidOffice's Web-based interface and open architecture to quickly capture, process and connect to pertinent information submitted by its constituents and employees via easy-to-use, online forms. In addition to providing an online interface for submitting forms, LiquidOffice enables the council to reduce data entry costs through its ability to transfer form data directly into back office applications and databases. LiquidOffice's ability to bring forms online will enable the council to be even more accessible and responsive to its citizens, which ultimately supports its commitment to providing the highest level of customer service.
"We have seen a growing number of local government agencies in the UK adopting LiquidOffice to improve citizen accessibility to government services, improve responsiveness to constituents and reduce costs," said Tim Dubes, vice president of sales and marketing EMEA. "As the drive towards full electronic service delivery in 2005 gathers momentum, we expect more and more government agencies to turn to LiquidOffice."
About Cardiff Software Ltd.
Cardiff Software Ltd. is a leading global provider of business process automation solutions. Cardiff helps organisations gain tremendous advantages by automating their core business processes. The Cardiff family of integrated software solutions empowers organisations to capture, process and automate strategically relevant business processes and information for employees, partners and customers, thereby raising employee productivity, improving customer service and increasing revenue. In business since 1991, Cardiff has a global distribution network spanning every continent and more than 20,000 customers worldwide. Cardiff customers are Global 2000 organisations in the financial/banking services, manufacturing, pharmaceutical, healthcare, education and government industries.
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