Audentify Wins 'Most Innovative Product Of The Year' At The Technology Industry Awards 2003
Cambridge, England., November 11 2003 - Audentify, a leading provider of next-generation contact centre technology and division of Autonomy Corporation plc (Nasdaq: AUTN; Nasdaq Europe: AUTN; LSE: AU.), is proud to announce that Audentify has been awarded the 'Most Innovative Product of the Year' at the Technology Industry Awards 2003. http://www.nabarronathansonawards.com/.
This award recognizes truly new and innovative technology products that have been launched during the course of 2003 and distinguishes Audentify as the first technology in the contact centre market to dynamically understand the content and context of telephone conversations as well as other customer interactions, such as email in real time. With this unique understanding at the centre of its products, Audentify enables contact centres to reduce call handling times, increase the quality of customer interactions, monitor individual agent performance, analyse call handling trends and enable all calls and interactions to be recorded and made instantly searchable.
Using intelligent data management capabilities and high-precision voice recognition, Audentify monitors and records calls or emails between agents and customers and automatically delivers advanced agent assistance, analytics and immediately identifies potential problems. Audentify's technology delivers unparalleled productivity increases, operational improvements and immediately quantifiable return on investment. For example, if there were a flood of calls and emails complaining about a product, management would be automatically alerted to the problem in real-time. Audentify is also designed to help agents' interactions with customers by listening to the incoming call and suggesting information that could solve a problem. It also enables cross-selling opportunities by effectively profiling customers. Furthermore, should agents under-perform, they would automatically be sent e-learning materials.
Built on Autonomy's IDOL infrastructure, Audentify's solution can be easily integrated into all existing enterprise applications, such as CRM, BI and ERP solutions. The technology behind Audentify is currently being used by over 600 leading global customers including: Vodafone, Ericsson, Hutchison, BBC, Royal Sun Alliance, Sun Microsystems and multiple government and federal agencies.
Audentify's product suite encompasses the following areas:
Record - Software-based 100% or scheduled voice recording, screen and keyboard logging.
Analyse - Comprehensive analytical tools capturing all relevant call statistics including the automatic identification of problem calls, agent performance monitoring and agent activity classification. All analytical data is easily integrated in major CRM systems.
Assist - Automated agent ass istance based on contact content understanding through advanced voice recognition capabilities, for example, highlighting in real time previous responses to similar queries, automated expertise location, up-sell prompting and automated script compliance management.
Voice - The automated understanding of all voice contact, allowing real time analysis of customer query trends and the conceptual analysis of archived calls.
Email - The automated understanding of all email interactions, allowing real time analysis of customer query trends and the conceptual analysis of archived emails.
Martin Butler, Founder and President of the renowned international IT Analyst organization, Butler Group, said "Audentify is next-generation contact centre technology which builds on Autonomy's approach of dealing directly with unstructured data, and extracting the meaningful information it contains, automatically. Critically, Audentify's technology automates the understanding of the content and the context of telephone conversations as well as other customer interactions, such as email. This delivers significant cost savings and increases in the quality of service. This is in stark contrast to other solutions which rely on manual effort: such as listening to every telephone call, archiving and reading every email in order to resolve any dispute or improve training methodologies."
"The explosive growth of customer interactions through contact centers has created an enormous problem. Whereas in the past, sources of information such as email and voice have been processed manually, this is no longer viable. There is a compelling need within contact centers for an offering with Audentify's capabilities."
About Autonomy
Autonomy Corporation plc (Nasdaq: AUTN; Nasdaq Europe: AUTN; LSE: AU.) is a global leader in infrastructure software for the enterprise. Autonomy's technology powers applications dependent upon unstructured information including customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. Autonomy's customer base includes more than 600 global organizations including AstraZeneca, BAE Systems, Ford, Ericsson, 3, the BBC, RoyalSunAlliance, Sun Microsystems and public sector agencies including the US Department of Defense, NASA and the US Department of Energy, as well as the UK Government's Department of Trade and Industry and numerous agencies responsible for homeland security related functions. Strategic reseller and OEM partners include leading companies such as ATG, BEA, Business Objects, Computer Associates, Hewlett Packard, IBM Global Services, Vignette, EDS and Sybase. The company has offices worldwide and is on the Web at www.autonomy.com.
About Audentify
Audentify is a leading provider of next-generation contact centre technology. Audentify is a division of Autonomy Corporation plc (Nasdaq: AUTN; Nasdaq Europe: AUTN; LSE: AU.), a global leader in infrastructure software for the enterprise with offices worldwide. The technology behind Audentify powers applications dependent upon unstructured information including customer relationship management, knowledge management, enterprise portals, enterprise resource planning, online publishing and security applications. This technology is in use by more than 600 global organizations including AstraZeneca, BAE Systems, Ford, Vodafone, Ericsson, Hutchison 3G, the BBC, RoyalSunAlliance, Sun Microsystems and public sector agencies including the US Department of Defense, NASA and the US Department of Energy.
Caution Concerning Forward-Looking Statements
With the exception of historical information, the matters set forth in this news release are forward-looking statements that involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements. These factors include, among others, technology risks, including dependence on core technology; fluctuations in quarterly results; dependence on new product development; rapid technological and market change; reliance on sales by others; management of growth; dependence on key personnel; rapid expansion; growth of the Internet; financial risk management; and future growth subject to risks. These factors and other factors, which could cause actual results to differ materially are also discussed in the company's filings with the United States Securities and Exchange Commission, including Autonomy's Annual Report on Form 20-F and Registration Statements on Form F-1.
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