Cardiff TELEform® MEDIclaim Option Implemented by Pinnacol Assurance to Automate Processing of Workers' Compensation Bills
Pinnacol Assurance expects MEDIclaim to reduce bill-processing time by 30%
San Diego, CA - 2003-04-29 - Cardiff Software Inc., a leading global provider of business process-automation solutions, today announced that its TELEform® MEDIclaim Option has been selected by Pinnacol Assurance to streamline the submission and processing of more than 35,000 workers' compensation bills received monthly. As Colorado's leading provider of workers' compensation insurance, Pinnacol Assurance enjoys a 48 percent market share that consists of more than 56,000 policyholders in Colorado.
Prior to implementing an automated system, Pinnacol Assurance manually processed paper claims and hand-keyed data into its proprietary database for adjudication and payment. By employing MEDIclaim's sophisticated process-automation features, Pinnacol Assurance is now able to convert its existing workers' compensation bills into an electronic format, which is expected to reduce bill payment processing time by 30 percent.
"By automating our manual processes with MEDIclaim, Pinnacol Assurance is able to drastically reduce processing and data entry costs," said Rob Norris, CIO at Pinnacol Assurance. "The real value, however, is in improving access to medical records for our claim representatives and nurse case managers, which enables them to better serve our customers and their injured workers."
In addition to automating the data entry process, Pinnacol Assurance will be able to transfer form data directly into its existing content management system. Cardiff's open systems approach makes this integration possible and will enable Pinnacol Assurance to significantly reduce the costs associated with archiving data and the production, storage and retrieval of paper forms.
Once the data is indexed, the adjudicators can easily access the electronic record, bill, attachments and procedure codes and apply fee schedules through their virtual private network from any location. By converting the data into an electronic format, the claims representative is now able to efficiently track bills and attachments, as well as streamline communication with all the different parties to a claim.
"Using MEDIclaim to efficiently process workers' compensation bills, Pinnacol Assurance will be able to significantly improve customer service through rapid data processing, increased throughput and capacity, and improved accuracy and quality," said Dan Shirra, Cardiff's vice president of worldwide marketing.
About Pinnacol Assurance
Founded in 1915, Pinnacol Assurance (www.pinnacol.com) is Colorado's largest and oldest provider of workers' compensation insurance with approximately 48 percent of the market. The company provides competitively priced and assured coverage, immediate attention to claims, and proactive safety programs to more than 56,000 Colorado businesses and their employees. Pinnacol Assurance holds a unique position as the assured source for workers' compensation insurance in Colorado. Since workers' compensation insurance is mandatory in Colorado, Pinnacol Assurance operates under an agreement with the state to provide workers' compensation insurance to all companies, regardless of size or risk.
About Cardiff Software Inc.
Put Information to Work - Cardiff Software (www.cardiff.com) is a leading provider of document and form-driven business process automation solutions for Global 2000 organizations. The Cardiff family of integrated software products empowers organizations to automate existing business processes using technology to capture, process and respond to strategic business information, thereby improving employee productivity, customer service and profitability. In business since 1991, Cardiff has a global distribution network reaching every continent and more than 20,000 customers worldwide spanning every industry.
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