NativeMinds NeuroServer Wins Crossroads A-List Award
vReps are automated customer service agents that answer customers' questions online based on their needs and companies' business objectives.
San Francisco, CA - 2003-02-03 - NativeMinds, a leading provider of online customer relations solutions, was selected as a winner of the Crossroads 2003 A-List Awards for its NeuroServer® product, the technology behind Virtual Reps (vRepsTM). The Crossroads 2003 A-List Awards recognize new technologies and services that are retaining customer loyalty, cutting infrastructure cost, and reducing risk. Faced with the increasing need to support online customers, Fortune 100 companies including Ford Motor Co., American Express, and Procter & Gamble are enlisting vReps to engage consumers, allowing them to answer questions and collect information all at an extremely low cost per contact.
The Crossroads A-List Awards signal that a provider has successfully combined the three elements critical to mainstream adoption: strategic focus; a viable product or service offering; and, most importantly, consistent business results for its customers. The rigorous selection process includes in-depth interviews with NativeMinds and four of its customers. "NativeMinds' customers have effectively used vReps to automate the process of answering frequently asked questions by customers and by internal technicians. One customer cut the volume of emails into the contact center by 30 percent using a vRep," said Nina G. Lytton, President of Open Systems Advisors, Inc. "NativeMinds succeeded where previous attempts with FAQs and search engines have failed."
vReps are automated customer service agents that answer customers' questions online based on their needs and companies' business objectives. vReps respond immediately, freeing up live service reps for more difficult inquiries. A growing number of Fortune 1000 companies have adopted NativeMinds' vReps to provide 24-hour online self-service.
"This Crossroads 2003 A-List Award affirms NativeMinds' position as the leading provider in virtual representatives solutions," said Aaron Rosenbaum, vice president of marketing for NativeMinds. "The combination of superior technology, implementation expertise and best practices have been instrumental in gaining trust with our growing Fortune 1000 customer base."
About Open Systems Advisors, Inc.
Founded in 1989, Open Systems Advisors, Inc. (OSA) provides a real-world perspective on using new technology in business. OSA's research is based on an ongoing and in-depth dialog with hundreds of seasoned IT executives and business leaders who are using emerging technologies to achieve business results. OSA reports the Crossroads Decisions, confers the Crossroads A-List Awards, and produces the Crossroads Conferences.
For additional information, contact the company at: Open Systems Advisors, Inc., 24 West Cedar Street, Boston, MA 02108, 617.367.3003, www.crossroads-osa.com.
About NativeMinds
NativeMinds is a leading provider of next-generation customer relations solutions called Virtual Representatives, or vRepsTM, that increase customer loyalty and satisfaction. Designed for large organizations, vReps deliver intelligent and humanized online customer support and answer a broad array of product and service inquiries. Using vReps, companies can reduce the cost of customer service while increasing revenue and brand awareness. Leading NativeMinds' customers include Ford Motor Company, American Express, Coca-Cola, Iams, Ragu, Dove, Department of Defense, and T-Mobile. NativeMinds is a privately held corporation based in San Francisco.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
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