NativeMinds Awarded "Product of the Year" By Customer Inter@ction Solutions® Magazine
NeuroServer 3.5 was selected because it demonstrates true innovation, which is the hallmark of Product of the Year winners.
San Francisco, CA - 2003-01-07 - NativeMinds, a leading provider of Web self-service solutions has been named "Product of the Year" by Technology Marketing Corporation (TMCTM)'s Customer Inter@ction Solutions® magazine, the premier publication in the CRM, call center and teleservices industries. This year marks the third time NativeMinds' flagship product, NeuroServer®, has been honored with this award.
NeuroServer 3.5 was selected because it demonstrates true innovation, which is the hallmark of Product of the Year winners. "NativeMinds is a clear leader in the Web self-service sector. We're proud to reward their hard work and innovation with a Product of the Year Award for 2002," said Nadji Tehrani, chairman of TMC and founder of Customer Inter@ction Solutions®.
NeuroServer 3.5 is the technology behind NativeMinds Virtual Representatives, or vRepsTM. vReps are automated online personalities that answer customers' questions based on their needs and companies' business objectives. vReps humanize companies' Web sites and reduce customer frustrations by emulating live customer service agents and providing immediate responses to frequently asked questions. A company can offload up to one third of call center inquiries with a vRep, at a fraction of the cost of live call center support. Ford, Unilever, T-Mobile, Miller Brewing Co. and Procter & Gamble are just a few of NativeMinds' customers that have successfully implemented virtual representatives to provide 24-hour online self-service.
"The Customer Inter@ction Solutions award is a testament to the real business value that virtual reps bring to companies," said Aaron Rosenbaum, vice president of marketing for NativeMinds. "vReps are helping our Fortune 1000 customers improve customer service on the Web, while reducing support costs."
About TMCTM
Since its inception in 1972, Technology Marketing Corporation (TMCTM) has produced industry-leading trade magazines and events focused on technology and communications. TMCTM publishes Customer Inter@ction SolutionsTM and Internet Telephony®, and the online publications, TMCnet.com®, Planet PDATM Magazine, BiometriTechTM and Alternative PowerTM. TMCTM produces BiometriTechTM Conference, INTERNET TELEPHONY® Conference & EXPO; Planet PDATM: The Enterprise PDA Event; and The Global Call Center Outsourcing SummitTM. TMCnetTM.com publishes more than 25 topical online newsletters. For more information about TMC TM, visit its Web site at www.tmcnet.com.
About NativeMinds
NativeMinds is a leading provider of next-generation Web self-service solutions called Virtual Representatives, or vRepsTM, that increase customer loyalty and satisfaction. Designed for large organizations, vReps deliver intelligent and humanized online customer support and answer a broad array of product and service inquiries. Using vReps, companies can reduce the cost of customer service while increasing revenue and brand awareness. Leading NativeMinds' customers include Ford Motor Company, American Express, Procter & Gamble, Coca-Cola, Department of Defense, T-Mobile, and Unilever. NativeMinds is a privately held corporation based in San Francisco. For more information and to talk to a vRep, visit www.nativeminds.com.
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