Cardiff TELEform™ to Drive Efficiencies and Customer Retention for Vodafone Group
World's largest mobile telecommunications company to improve processing and management of application forms for customer retention program
Brentford, England - 2002-06-26 - Cardiff Software Ltd., a leading global provider of business process-automation solutions, today announced that Vodafone has selected the Cardiff TELEform™ information capture solution to automate the electronic processing of application forms for its customer retention program. This eForms solution will be implemented at Vodafone's Portugal offices by Cardiff Reseller eMethodus, a leading Portuguese eBusiness system integrator.
Vodafone will use Cardiff TELEform to automate the data entry of application forms for Clube Viva, its monthly promotional customer retention program. Additionally, the new system will improve the handling and response of customer enquiries by enabling employees to dynamically manage and retrieve forms via a standard Web browser. TELEform will significantly reduce costs by eliminating the manual data entry of forms and by exponentially increasing the daily number of forms processed. Based on prior Cardiff TELEform implementations, Vodafone expects to cut processing costs by 80 percent and increase the number of forms processed from 1,500 a day to 5,000 every three hours.
"Cardiff's success in the Portuguese market is a direct result of its ability to generate a real return on investment for organizations like Vodafone that serve millions of customers," said Maria ConsuÍlo Ribeiro Cascais, IDMS & Workflow Director at eMethodus. "In the end, our customers are looking for results, and that is exactly what the TELEform solution delivers."
"By automating the process of collecting, verifying and exporting information from our ëClube Viva' forms, TELEform will enable us to increase productivity by more than 1,500 percent," said Nuno Almeida e Silva, IT Manager at Vodafone Telecel. "Handling customer enquiries quickly and efficiently is essential to our continued success, and by selecting the Cardiff TELEform solution we can easily raise our level of service and simultaneously reduce our costs."
About Vodafone
Vodafone is the world's largest mobile telecommunications company with interests in 28 countries across five continents with over 229 million venture customers and over 101 million proportionate customers worldwide. For further information please visit www.vodafone.com.
About eMethodus
eMethodus began its activity in 1997, ten years after the creation of Methodus Group's first company. Today, eMethodus is the Portuguese product distributor for Cardiff Software, Onyx Software, Citrix Systems, Captaris RightFax, Lexign, eRoom Technologies and ThinPrint. eMethodus has established as its goal to offer the best e-business, networking, document management and workflow solutions to its clients and partners.
About Cardiff Ltd.
Cardiff's integrated eForm solutions are used by more than 25,000 organizations, including Global 2000 companies, to automate a wide range of business transactions and processes. Cardiff's information capture software TELEform and LiquidOffice, the eForm management system, work together to replace manual processing with automated online systems - putting information to work more quickly and affordably than ever before. More information on Cardiff eForm Solutions can be found at http://www.europe.cardiff.com.
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