Cardiff TELEform® Automates Tuition Assistance Workflow for Edcor, Increasing Data Processing Efficiency 300 Percent
CEO Imaging Systems, a Cardiff certified channel partner, led project to automate tuition reimbursement forms processing and exceeded ROI expectations
San Diego - 2002-05-15 - Cardiff Software Inc., a leading global provider of business process-automation solutions, today announced that Edcor, the leader in providing outsourced tuition assistance program management, has automated its tuition assistance application process, using Cardiff's award-winning TELEform Information Capture System. Edcor provides Fortune 1000 corporations with outsourced services to manage enterprise-wide education and learning programs.
Prior to implementing an automated system, Edcor's Fulfillment Center archived paper documents on microfilm, and the data on the forms was manually entered into its proprietary claims processing database for adjudication and payment. By employing TELEform's sophisticated process-automation features, Edcor reduced keystrokes per application by 60 percent - from 220 to 80. Additionally, the average document handling time decreased by 80 percent with substantially higher quality by reducing manual data and document processes and providing the ability to present images to Edcor's Customer Service Representative's at their desktop computer.
"Flexibility and scalability were key criteria during the selection process," said Terry Lang, Edcor's senior operations manager. "We needed a user-friendly solution that could provide the latest in data and document capture technology, yet grow with the company so we could easily add new clients to the platform."
CEO Imaging Systems Inc., a state-of-the-art imaging technology software provider, led the TELEform implementation with assistance from Edcor's technology department. CEO Imaging also supplied Edcor with its Image Executive Electronic Document Management System (EDMS), a data and record management system.
"We submitted TELEform and Image Executive as Edcor's total package solution because of the applications' compatibilities and capabilities," said Conrad Foster, president of CEO Imaging Systems. "TELEform was a front-end solution that immediately could be implemented, and Image Executive supplied the back-end document and record management system that Edcor initially was seeking."
A RightFax Server and Canon DR 5020 scanners serve as input devices, feeding an estimated 1.8 million images into the TELEform system annually. TELEform extracts the data from the forms, verifies key selected values - a client-specific ID, employee's Social Security Number or ID Number, and EDMS department number - and sends clean data, form images and attachments to EDMS. The automated system ensures accurate data is sent to back-end and archive applications.
"TELEform's advanced OCR/ICR technology presents an incredible savings potential for organizations processing large volumes of paper or electronic forms," said Mark Seamans, vice president, technology and business development for Cardiff. "Edcor's use of TELEform illustrates that a reliable, scalable automated solution is vital to the success of mission-critical data collection. TELEform delivers user-friendly functionality and is highly adaptable to existing architectures, making it the ideal integration solution in large-scale forms processing environments."
About Edcor
Edcor, an industry leader in integrated technology and business process outsourcing solutions, has more than 20 years experience in managing the outsourced administrative processes for tuition assistance, learning management and customer relationship management on behalf of its clients. Edcor, headquartered in Pontiac, Michigan, is an ISO 9002 certified company. For more information about Edcor, visit www.edcor.com.
About CEO Image Systems
CEO Image Systems is a Plymouth, Michigan based provider of state of the art integrated document management and data capture systems. The company's focus is twofold: both development and deployment of office automation software utilized for records management and data warehousing that enhance process efficiency and staff productivity. More information can be found at www.ceoimage.com.
About Cardiff Software Inc.
Put Information to Work - Cardiff Software (www.cardiff.com) is a leading provider of document and form-driven business process automation solutions for Global 2000 organizations. The Cardiff family of integrated software products empowers organizations to automate existing business processes using technology to capture, process and respond to strategic business information, thereby improving employee productivity, customer service and profitability. In business since 1991, Cardiff has a global distribution network reaching every continent and more than 20,000 customers worldwide spanning every industry.
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