NativeMinds Honored For Top CRM Implementations In Both U.S. and Europe
Aberdeen Group's "What Works" Award Recognizes Virtual Representatives at DLIS and WPA
San Francisco, CA - 2002-03-12 - NativeMinds Inc., a leading provider of online customer service software for creating virtual representatives, today announced that two of its customers have been honored by Aberdeen Group for successful CRM implementations for 2001 in the U.S. and in Europe. In the course of its research, Aberdeen identified 12 European and 10 U.S. companies that demonstrated significant benefits from implementing CRM solutions. Western Provident Association (WPA), a British insurance provider, was selected as a finalist for the European award and the Defense Logistics Information Service (DLIS), a field service of the Department of Defense, was awarded an honorable mention for the U.S. award.
"Today's Fortune 1000 companies are highly focused on technology solutions that will improve customer satisfaction and deliver ROI," said Walter Tackett, co-founder of NativeMinds. "For two of our customers to be recognized as leading the industry in successful CRM implementations is evidence that virtual representatives are consistently delivering measurable results for our customers."
WPA and DLIS both use virtual representatives, or vReps™, to provide automated, online customer service. vReps from NativeMinds emulate the best in human customer service by providing personalized and immediate answers to customer questions via two-way natural language dialog. Virtual representatives on the WPA and DLIS Web sites help consumers and employees find information faster than they can through alternative channels, such as phone or email, while helping to reduce customer service and support costs. These success stories are highlighted with case studies in two separate Aberdeen research reports that were recently published, which also featured CRM solutions from Siebel, Blue Martini, and Salesforce.com.
Aberdeen Group, a leading technology market analysis and positioning services firm, conducted extensive research, interviewing U.S. and European CRM suppliers and customers who had implemented successful CRM applications. The criteria for selecting these "what works" success stories included business and implementation strategy, scope of implementation, documented savings, and return on investment (ROI).
About Aberdeen Group
Since 1988, Aberdeen has been a leader in providing market analysis and positioning services that help business technology suppliers meet the challenge of establishing leadership in fast-changing markets. Aberdeen is headquartered in Boston, MA, and has research centers in Palo Alto, CA, Fort Collins, CO and Amsterdam, the Netherlands.
About NativeMinds
NativeMinds is a pioneer in the development of software for creating automated online customer service and support agents, called vReps. vReps enhance the customer experience and lower support costs by emulating live service agents and deflecting inquiries from more expensive support channels such as call centers and email responses. Leading NativeMinds customers include Revlon, Ford Motor Company, Nissan, Coca-Cola, Department of Defense, One 2 One (Deutsche Telekom), and Unilever. NativeMinds is a privately held corporation based in San Francisco. For more information and to talk to a vRep, visit www.nativeminds.com.
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