NativeMinds and Fullhouse Media Collaborate to Launch Virtual Representative "Bill the Brewmaster" on MillerBrewing.com
San Francisco, CA - 2001-11-05 - If you ever wondered what the difference between Porter and Ale was, now you can ask Bill the virtual Brewmaster online at www.millerbrewing.com. NativeMinds, a leading provider of online customer self-service solutions called virtual representatives, or vReps™, and Fullhouse Media, a Milwaukee-based interactive agency today announced the launch of a vRep on Miller Brewing Company's Web site. Bill the Brewmaster is available to answer customers' questions about Miller's beer brands, the brewing process, and the Miller Brewing Company online 24/7, providing brand distinction and helping reduce the number of calls and emails the company currently gets.
vReps are automated online personalities that emulate the best in human customer service at a fraction of the cost of e-mail support and live call center agents. Created using NativeMinds' flagship product NeuroServer®, vReps also help companies leverage existing information by integrating with Web pages, CRM systems, and databases to give customers self-service access to the information they need. vReps provide personalized and immediate answers to customer questions, freeing up live service agents for higher-level customer interactions.
"We really wanted to add a "personality" to www.millerbrewing.com and the vRep technology made that possible," said Eric Zoromski, Fullhouse Media's Director of Interactive Services. "We evaluated NeuroServer and determined that a vRep was the best solution for providing online customer service. It actually emulates a live conversation rather than simply doing a search and it provides a level of differentiation and personality that other technologies simply don't offer."
When Fullhouse licensed NeuroServer, it sent three employees to NativeMinds' three-day training course to learn best practices for vRep creation and administration. After that, Fullhouse built and launched MillerBrewing.com's vRep in just 8 weeks, incorporating the technology into Miller's new Web site and integrating it with other functionality, such as search. Bill the Brewmaster fields consumer questions, such as "What is the most popular type of beer?", "What brands does Miller have?" and "How do you brew beer?" Fullhouse reviews Bill's conversation reports to analyze consumer input and improve online customer service.
"Fullhouse's quick implementation of NeuroServer demonstrates how easy it is to use NativeMinds software - and Bill the Brewmaster is a successful case study," said Andrew de Vries, NativeMinds vice president of marketing. "Online customer self-service is becoming a must have for consumer product companies; and Fullhouse incorporated NativeMinds technology to create a lasting brand impression for the Miller Brewing Company."
About Fullhouse Media
Fullhouse Media. Creating wow that works on the web. Merging streaming video, design, fresh content, and emerging technologies to create training, sales, marketing, and corporate communications since 1989. Major clients include Miller Brewing Company, Johnson Controls, Midwest Express Airlines and Players Inc. Fullhouse Media is a privately held corporation based in Milwaukee, Wisconsin. For more information visit www.fullhousemedia.com.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
Summary: ...at other remote locations. A high level of granularity provides IT with the access control and maintain effective control over the frm’s content without impeding its productive use.Meanwhile, helpdesk dropped dramatically, freeing technical personnel for higher-value work. The unifed, matter-centric...
Summary: ...days to three, while shortening the cycle for approvals and receipt of goods. Johnson Controls Inc. is a global market leader in automotive systems and building facilities management and control. Its sales for 2002 totaled £20.1 billion. Founded in 1885, the company has headquarters in Milwaukee, Wisconsin,...
Summary: ...Living Aids Industry: Durable Medical Equipment , Manufacturer Application: Work order automation Challenge: Meeting ISO 9001 requirements and lead time management Solution: Cardiff LiquidOffice, Cardiff TeleForm, Hyland OnBase, Oncontact CRM solution Partners: MTM Inc. and Scan America, both of Wisconsin...
Summary: ...Living Aids Industry: Durable Medical Equipment , Manufacturer Application: Work order automation Challenge: Meeting ISO 9001 requirements and lead time management Solution: Cardiff LiquidOffice, Cardiff TeleForm, Hyland OnBase, Oncontact CRM solution Partners: MTM Inc. and Scan America, both of Wisconsin...
Summary: ...anticipated, Arkema’s website was up and running—on time and on budget. Case Study Customer Arkema is a leading global chemical producer with operations in 40 countries worldwide. Industry Chemicals Challenges • Needed to quickly establish strong online presence for newly created, independent brand...
Summary: ...Sibblingz and CrowdStar. With every user activity monitored and recorded in the database, the challenge was how to handle and make sense of the astronomical data volumes that large multiuser games generate daily. And they had to figure out how to do that quickly to meet a tight launch schedule on the...
Summary: ...in “support bundles” on demand for support escalations analysis. Regardless, this data is a potential treasure-trove of information – for product marketers (who are wondering “how can I up-sell or cross-sell this customer?”), for engineers (“is the product working as planned?”), and for...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...at time of upload Collaborate in the reviewing process by routing content to appropriate users Manage routing, quarantining, alerting, removal and replacement of suspect media Breach report export options for XML, ALE, CMX, SMIL, ASX and other formats Administration and Configuration Multi-level default...
Summary: ...the enterprise, from instant messaging (IM), wikis and workflow applications to team calendaring, each of which has its own incompatible proprietary expertise repository, non-uniform schema and distinctive interfaces. Whereas labour-intensive technologies and “point solutions” force the user to adapt...
Summary: ...their risk management strategy, and in doing so, greatly increases the quality of information that is brought forward for review. The Supervisor solution allows organizations to define and apply corporate policies against both live and archived communications, resulting in better detection capabilities...
Summary: ...Autonomy IDOL Structured Probabilistic Engine. autonomy@autonomy.com Other Offices Autonomy has additional offices in Antwerp, Barcelona, Beijing, Bogota, Boston, Buenos Aires, Calgary, Cambridge, Chicago, Dallas, Darmstadt, Kuala Lumpur, London, Madrid, Mexico City, Milan, Munich, New York, Oslo, Ottawa,...
Summary: ...like EMC Centera, all managed at a secure ZANTAZ data center. This hosted e-mail management solution offers customers a single point of accountability for the entire solution. No longer does a customer need to worry about whom to call—service provider or software vendor—should a question arise concerning...
Summary: ...Vertica Analytics Platform Release 5.0 Overview. ? B/R transfers substantially smaller data volumes than in prior releases. ? Capturing a backup snapshot of a live database results in lesser CPU processing overhead; use of encryption during data transfers is optional. ? The B/R operations are atomic and...
Summary: ...What's New in Meridio 5.1. Supported Platforms Product Versions Server OS Windows 2003 32-bit x86 (SP1, SP2) Windows 2003 R2 32-bit x86 (SP0, SP2) Windows 2003 x64 (SP1, SP2) (WOW64 emulation) Windows 2003 R2 x64 (WOW64 emulation)(SP0, SP2) Domain Controller Windows Server 2003 based Client OS Windows...
Summary: ...www.meridio.com/support/lifecycle/ Server OS Windows Server 2003 R2 32-bit x86 Windows Server 2003 32-bit x86 (SP1) Windows Server 2003 R2 x64 (WOW64 emulation) Windows Server 2003 x64 (WOW64 emulation) Domain Controller Windows Server 2003 based Client OS Windows Vista Business Edition Windows Vista...
Summary: ...Benchmarks show Vertica is 20 to 100 times faster than traditional RDBMSs and data warehouse appliances. Vertica runs on commodity hardware; couple that with its unique pricing approach and you can deploy large-scale query-intensive databases for a fraction of the costs of other solutions. Painless Scalability...
Summary: ...Sound Bank (.wfb) • WaveFront Drum Kit File (.wfd) • WaveFront Program File (.wfp) • Windows Media File (.wm) • Windows Media Audio File (.wma) • Windows Media Download Package (.wmd) • Grave Composer Music Module (.wow) • Nero Wave Editor File (.wpk) • Windows Media playlist (.wpl) • Wwise...
Summary: ...the unique ability to refer to previously used language while creating a new template, updating and existing template, or making custom edits to a specific document. The ability to reuse previously approved language reduces review and approval times freeing up high value resources and allowing for more...
Summary: ...IT infrastructure. As a matter of fact, over 80% of the information and processes that drive the enterprise are inherently unstructured, meaning that organizations are operating their business leveraging only a fraction of its potential. Automating Where People Meet Business Unlike other approaches, Autonomy...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Only 24 Hours Left.” 4 Powerful Strategies for Optimizing Web Copy Above all else, remember the following: Simple changes to web copy can make a big impact. Even ideas that seem counter-intuitive can make a surprising difference. The easiest and most effective way to get answers to your marketing questions...
Summary: ...an airline can uncover that most travelers don’t buy travel insurance for flights to Europe. With the agent’s desktop data attached to the call recording, the airline can further segment the recordings to learn that platinum members from the east coast are more likely to buy insurance compared with...
Summary: ...be performed by any competent system operator. Figure 12 - iSAS uses object histories to identify unusual or suspicious behaviors. 18 Using an intuitive user interface operators can train the system, using live or prerecorded images, to recognize unusual behavior which may present a threat and establish...
Summary: ...afforded to the government under the SCA. 20 The SCA distinguishes between a Remote Computer Service (RCS) and an Electronic Communications Services (ECS). For an analysis and application of the distinction, See Crispin v. Christian Audigier, Inc, 717 F. Supp. 2d 965 (C.D. Cal. 2010) 21 See Quon at note...
Summary: ...that are far more complex than operational or Online Transaction Processing (OLTP) queries. For example, a business may wish to ask what appears to be a simple question, such as: Show the number of adverse reactions by drug type, by prescriber type, this year versus last But a question like this could...
Summary: ...scale without being migrated to more expensive, high-end servers and SANs or without costly database administration and tuning overhead, which erodes solution profitability. Columns, compression and clustering give Vertica the ability to answer more questions faster, store more data and scale “out”...
Summary: ...hundreds of gigabytes of genomic data to cull through. Cloudbased analytic databases will enable them to warehouse and analyze terabytes of data even though their BI budgets and staff are a small fraction of larger enterprises. 4.
...
Summary: ...Autonomy Performance and Scalability White Paper. For example, in order to scale, some technologies will only query a fraction of an index. As soon as these technologies retrieve a set number of results, they stop looking for documents. This approach sacrifices relevance at the expense of making the solution...
Summary: ...their time on more strategic projects central to the business, rather than monitoring the progress of manual backups, reviewing logs, and troubleshooting problems. “Set-it-and-go” cloud backup solutions reliably and automatically offload these functions, freeing staff to work with a more direct impact...
Summary: ...to dealing with the unstoppable spread of information of all forms – if people can find information, they can process it themselves. Autonomy believes that although access to information is important, there is far greater value in forming an understanding of data and automatically processing it, freeing...
Summary: ...within an organization must be stored on the same tier of storage. As much as 70% of SharePoint content consists of older, rarely-accessed items, yet SharePoint makes no distinction between them for more efficient storage.
...
Summary: ...which they fall, all service providers must address the unique requirements that characterize data protection in a distributed environment. Protecting Critical Business Information Beyond The Data Center Data protection of desktops and laptops spread across the enterprise is distinctly different from...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
