NativeMinds and AppliedTheory Expand Alliance to Host and Resell Virtual Service Representatives
NativeMinds vReps are automated online personalities that emulate the best in human customer service at a fraction of the cost of e-mail support and live call center agents.
San Francisco, CA - 2001-07-16 - NativeMinds, Inc., a leading provider of online customer self-service solutions called virtual representatives, or vReps™, has expanded its relationship with AppliedTheory Corporation (NASDAQ: ATHY), the Internet knowledge, development and managed hosting partner for hundreds of large corporations. Under the new agreement, AppliedTheory will market, resell, integrate and provide managed hosting services for NativeMinds vReps for large enterprise customers wanting to reduce costs and improve customer service.
NativeMinds vReps are automated online personalities that emulate the best in human customer service at a fraction of the cost of e-mail support and live call center agents. vReps help companies leverage existing information by integrating with Web pages, CRM systems and databases to give customers self-service access to the information they need. vReps provide personalized and immediate answers to customer questions via two-way natural language typed conversation, freeing up live service agents for higher-level customer interactions.
As part of its total life-cycle approach to building, integrating and hosting sophisticated Internet platforms, AppliedTheory will provide vRep development, implementation and maintenance services for its customers which currently include many large corporations, government agencies and learning institutions.
"AppliedTheory excels at offering its customers comprehensive managed hosting services - providing everything from sophisticated Web hosting to application development and content management tools," said Denis Martin, senior vice president of products and services at AppliedTheory. "Our clients' demand for eCRM, and as part of that, customer self-service - which reflects the overall market demand - prompted us to offer a wide ranging solution based on NativeMinds' vRep technology."
International companies, including NativeMinds' customers Ford Motor Co., Nissan, Oracle, and Deutsche Telekom subsidiary One 2 One, are increasingly adopting advanced virtual service agents that proactively address up to 80% of frequently asked customer questions using natural language dialog.
"We're very pleased to be working with AppliedTheory in this expanded capacity," said NativeMinds vice president of marketing Andrew de Vries. "As more businesses implement customer self-service solutions, it is critical for NativeMinds to be allied with capable partners who can provide vRep development, implementation and managed Web hosting services."
About AppliedTheory Corporation
Industry pioneer AppliedTheory combines its unparalleled knowledge base with the ability to build, integrate and manage Internet business solutions in an increasingly complex online economy. AppliedTheory's proactive responsiveness to changing business requirements have earned the company a 97 percent retention rate from customers that include AOL, America's Job Bank and Ingersoll-Rand. The company offers a comprehensive and fully integrated suite of integrated managed hosting, connectivity and security services, providing one of the industry's most reliable single sources for large enterprise Internet needs. For additional information about the company, visit www.appliedtheory.com.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
Summary: ...using Autonomy Web Content Management. Members also use the site to access expanded applications, such as online enrollment, account review, and self-service claim information, updated from centralized systems. As the sophistication of the BCBSMA site has grown, so has customer use—by more than 600...
Summary: ...New South Wales Department of Environment and Climate Change - Case Study. PROMOTE POWER PROTECT New South Wales Department of Environment, Climate Change and Water Leverages Autonomy to Expand and Transform Its Web Presence The Department of Environment, Climate Change and Water (DECCW) was established...
Summary: ...TeamSite to execute approved updates as needed—including optimised content that leveraged real-time data from the company’s Coremetrics web analytics software—freeing Virgin Mobile’s IT personnel for higher-value tasks. Case Study Customer Virgin Mobile is the UK’s largest mobile virtual network...
Summary: ...allowing practitioners to access patient records more quickly and easily. That said, with over 5.5 million U.S. veterans receiving health care from the VHA every year, it’s no surprise that complaints or questions do arise from time to time. These inquiries are fielded by the Department of Veterans...
Summary: ...Queensland and Georgiou Victoria. Then, in 2009, Georgiou introduced a new brand identity to reflect the company’s growing and dynamic structure. Today, the company continues expanding into the oil and gas sector while operating in line with its vision of being "the best people to work with". The Need...
Summary: ...to do is go to their workspace.” Building for the Future WorkSite now serves as a core strategic platform for Genpact. “Our ongoing initiatives to expand knowledge management and reuse will involve Interwoven deeply, including integration with other systems to build out a complete information management...
Summary: ...assets and guidelines via a business-driven workflow • Non-technical users are empowered with sophisticated digital asset management capabilities • The Virage MediaBin-EMG solution provides a platform for expanded collaboration in the marketing organization “Our Virage MediaBin-EMG solution helps...
Summary: ...at other remote locations. A high level of granularity provides IT with the access control and maintain effective control over the frm’s content without impeding its productive use.Meanwhile, helpdesk dropped dramatically, freeing technical personnel for higher-value work. The unifed, matter-centric...
Summary: ...explains Storch. “It’s much simpler to figure out who’s doing what to get things done.” Taggart agrees: “In the past, if a paper invoice was on someone’s desk or in interoffice mail, it was difficult to account for it. Now everything is managed electronically within WorkSite.” Bringing Simplicity...
Summary: ...HP’s offices in Ra’anana, Israel. “It was nice to have actual storage experts available to answer our questions,” Altynikov notes. “The HP AiO system offered everything we were seeking and fit within our budget. The HP solution was 30 percent cheaper than NetApp – and about 15 percent less...
Summary: ...Excellence Overseeing some of the nation’s largest collaborative studies and clinical trials, UCSF’s Prevention Sciences Group faces three serious challenges in its quest for continued excellence in medical research: 1. Managing Complexity: UCSF studies can last several years, involve participants...
Summary: ...the necessity of passing their work on to others with those skills. Case Study Customer The vision of the Department of Natural Resources and Water (NRW) is "managing Queensland’s natural resources for today and tomorrow". The department manages and allocates the state’s land and water resources,...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Cardiff LiquidOffice: Business Process Management & Intelligent Documents. LiquidOffice includes support for self authenticated and password/PIN protected digital form approval in HTML and PDF. LiquidOffice also supports certified PKI digital signature handlers. Wizard Forms and Form Chaining LiquidOffice...
Summary: ...www.meridio.com/support/lifecycle/ Server OS Windows Server 2003 R2 32-bit x86 Windows Server 2003 32-bit x86 (SP1) Windows Server 2003 R2 x64 (WOW64 emulation) Windows Server 2003 x64 (WOW64 emulation) Domain Controller Windows Server 2003 based Client OS Windows Vista Business Edition Windows Vista...
Summary: ...securely throughout the business and with clients through a secure web-based portal •Boost worker efficiency and mobile productivity •Robus t integration with Microsoft Office and Adobe Acrobat for seamless access to Worksite • Intuitive virtual file folders to organize the matter or engagement...
Summary: ...A legal hold is the act of preserving potentially relevant data in anticipation of litigation. It is central to the preservation obligation. Legal Hold Notices Are Not Enough: Courts have made it clear that a legal hold notice is not enough. Why Custodian Self Collection is Risky: Self-Collection is rarely...
Summary: ...lasting damage to corporate brand equity that can result from litigation Autonomy EAS Investigator Autonomy’s advanced analytics enables researchers to rapidly search across terabytes of data using the most advanced concept search technology to answer the question, “Is there a case?” Being able...
Summary: ...who originally asked the question as well as being stored for future use. email Server Users send questions to the Autonomy Answer service by email Autonomy answer replies to questions via email Questions are analysed using Natural Language Processing and automatically matched to answers on IDOL Server...
Summary: ...Santa Clara, Shanghai, Singapore, Santiago, Sao Paulo, Stockholm, Sydney, Tokyo, Utrecht and Washington, D.C. Increased Performance Capabilities Autonomy IDOL 10 enables sophisticated analytics for real world applications by leveraging performance enhancements such as subqueries, database statistics,...
Summary: ...Autonomy Interwoven® Solution for Law Firms. Staff and attorneys simply forward or cc e-mail to a special address created for each matter. Alternatively, they drag e-mail directly from their inboxes and drop it into a matter folder. Sophisticated duplicate detection eliminates redundant copies. “We’ve...
Summary: ...for remote use, but they have lacked the ability to use document management features such as check-in/check-out, versioning and search while disconnected from the network. Interwoven OffSite is an add-on for FileSite and DeskSite that provides users with the virtual equivalent of their matter or client...
Summary: ...content recognition operations, including object identification, tracking and counting, as well as cutting-edge behavioural analysis capabilities. Sophisticated automatic and manual training techniques minimize system errors within a range of indoor and outdoor environments, while configurable triggers...
Summary: ...tape-based approach for offsite backup. In addition, administrators can manage restores from anywhere, leveraging a simple to use web management interface that allows self-service restores to be initiated for both physical and virtual system data. Key Data Protector components • Advanced Backup to Disk—Simplify...
Summary: ...Autonomy Retina Overview. Product Brief IDOL Retina Features Retrieval Conceptual queries Users can enter natural language queries that return references to conceptually similar documents. Conceptual querying includes: • Query by example • Query refinement by example • Keyword search • Wildcard...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...meet their clients’ demand for direct, self-service access to matter information, and work efficiently with in-house legal counsel as a single virtual organization. Intuitive Organizational Metaphor The matter file is central to everything that a law firm does, serving as both a record and an ongoing...
Summary: ...for direct, self-service access to matter information, and work efficiently with in-house legal counsel as a single virtual organization. Intuitive Organizational Metaphor The matter file is central to everything that a legal department does, serving as both a record and an ongoing resource for all client...
Summary: ...virtual, and physical deployments HUMAN inFORMATION 12 Human Information in the Cloud Unstructured information is the lifeblood of the company, and the ability to manage it all in a secure private cloud presents organizations with an unparalleled opportunity to leverage this information. Desktops, emails,...
Summary: ...or transactional. Without the right controls in place to manage permissions, the organization is exposed to new levels of risk. Another consideration is the heterogeneous nature of the typical enterprise infrastructure, with many back-end systems each with their own notion of sign-on or access control....
Summary: ...instant-access culture of the Internet has bred a new attitude among clients, who now expect more frequent and complete information on their projects/engagements. Such updates can interrupt the work of several people, depending on the nature of the request: billing totals, work status, document review...
Summary: ...or statement are nowhere in the phrase. Several speech analytics solutions use Boolean searches. This technique, which is related to keyword searching, permits deeper dives into conversations by using conjunctive words such as “and,”“or” and “not” to expand, define or narrow the fields. This...
Summary: ...Unified data protectionwith HP Data Protector - Autonomy HP White Paper. Storing data remotely with a trusted cloud-storage service provider automatically provides an ofsite copy of your data. This immediately helps organizations meet disaster recovery requirements, at a fraction of the cost. Enable unified...
Summary: ...Autonomy Whitepaper - Web Content Archiving and Compliance for the Modern Web. Intensified Challenges for Managing Compliance on the Web The dynamic nature of the web adds to the already inherent complexities of compliance. Businesses increasingly engage with customers online, frequently updating and...
Summary: ...to dealing with the unstoppable spread of information of all forms – if people can find information, they can process it themselves. Autonomy believes that although access to information is important, there is far greater value in forming an understanding of data and automatically processing it, freeing...
Summary: ...project file that can be shared easily across offices and managed for records retention. E-mail can be filed into the WorkSpace in a number of ways: it can be dragged and dropped from the Outlook or Notes inbox into the WorkSpace, the user can be prompted to store the message upon Send, or a matter-specific...
Summary: ...Legal Technology: Enhancing profitability through an economic crisis. Not being a large fi rm , with four fee-earners and three support staff, when one secretary is out of the offi ce it is suddenly one third down on their valuable resources. Now that Ciaran and another of the fee-earners is ‘self supporting’...
Summary: ...important to have quality checks in place on the new classification scheme and early identification process for issues and problems, particularly during the implementation phases. A set of frequently asked questions, cheat sheets, and sound training documentation will provide important assistance to users....
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
Find us on Facebook
Follow us on Twitter
See us on YouTube
Find us on LinkedIn
