NativeMinds and AppliedTheory Expand Alliance to Host and Resell Virtual Service Representatives
NativeMinds vReps are automated online personalities that emulate the best in human customer service at a fraction of the cost of e-mail support and live call center agents.
San Francisco, CA - 2001-07-16 - NativeMinds, Inc., a leading provider of online customer self-service solutions called virtual representatives, or vReps™, has expanded its relationship with AppliedTheory Corporation (NASDAQ: ATHY), the Internet knowledge, development and managed hosting partner for hundreds of large corporations. Under the new agreement, AppliedTheory will market, resell, integrate and provide managed hosting services for NativeMinds vReps for large enterprise customers wanting to reduce costs and improve customer service.
NativeMinds vReps are automated online personalities that emulate the best in human customer service at a fraction of the cost of e-mail support and live call center agents. vReps help companies leverage existing information by integrating with Web pages, CRM systems and databases to give customers self-service access to the information they need. vReps provide personalized and immediate answers to customer questions via two-way natural language typed conversation, freeing up live service agents for higher-level customer interactions.
As part of its total life-cycle approach to building, integrating and hosting sophisticated Internet platforms, AppliedTheory will provide vRep development, implementation and maintenance services for its customers which currently include many large corporations, government agencies and learning institutions.
"AppliedTheory excels at offering its customers comprehensive managed hosting services - providing everything from sophisticated Web hosting to application development and content management tools," said Denis Martin, senior vice president of products and services at AppliedTheory. "Our clients' demand for eCRM, and as part of that, customer self-service - which reflects the overall market demand - prompted us to offer a wide ranging solution based on NativeMinds' vRep technology."
International companies, including NativeMinds' customers Ford Motor Co., Nissan, Oracle, and Deutsche Telekom subsidiary One 2 One, are increasingly adopting advanced virtual service agents that proactively address up to 80% of frequently asked customer questions using natural language dialog.
"We're very pleased to be working with AppliedTheory in this expanded capacity," said NativeMinds vice president of marketing Andrew de Vries. "As more businesses implement customer self-service solutions, it is critical for NativeMinds to be allied with capable partners who can provide vRep development, implementation and managed Web hosting services."
About AppliedTheory Corporation
Industry pioneer AppliedTheory combines its unparalleled knowledge base with the ability to build, integrate and manage Internet business solutions in an increasingly complex online economy. AppliedTheory's proactive responsiveness to changing business requirements have earned the company a 97 percent retention rate from customers that include AOL, America's Job Bank and Ingersoll-Rand. The company offers a comprehensive and fully integrated suite of integrated managed hosting, connectivity and security services, providing one of the industry's most reliable single sources for large enterprise Internet needs. For additional information about the company, visit www.appliedtheory.com.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
Summary: ...New South Wales Department of Environment and Climate Change - Case Study. PROMOTE POWER PROTECT New South Wales Department of Environment, Climate Change and Water Leverages Autonomy to Expand and Transform Its Web Presence The Department of Environment, Climate Change and Water (DECCW) was established...
Summary: ...is aggregated, managed, and published using Interwoven Web Content Management. Members also use the site to access expanded applications, such as online enrollment, account review, and self-service claim information, updated from centralized systems. As the sophistication of the BCBSMA site has grown,...
Summary: ...using Autonomy Web Content Management. Members also use the site to access expanded applications, such as online enrollment, account review, and self-service claim information, updated from centralized systems. As the sophistication of the BCBSMA site has grown, so has customer use—by more than 600...
Summary: ...Queensland and Georgiou Victoria. Then, in 2009, Georgiou introduced a new brand identity to reflect the company’s growing and dynamic structure. Today, the company continues expanding into the oil and gas sector while operating in line with its vision of being "the best people to work with". The Need...
Summary: ...Please visit www.autonomy.com to find out more. About EarthLink "EarthLink. We revolve around you(TM)." A leading Internet service provider, Atlanta-based EarthLink has earned an award-winning reputation for outstanding customer service and its suite of online products and services. Serving millions of...
Summary: ...Excellence Overseeing some of the nation’s largest collaborative studies and clinical trials, UCSF’s Prevention Sciences Group faces three serious challenges in its quest for continued excellence in medical research: 1. Managing Complexity: UCSF studies can last several years, involve participants...
Summary: ...Excellence Overseeing some of the nation’s largest collaborative studies and clinical trials, UCSF’s Prevention Sciences Group faces three serious challenges in its quest for continued excellence in medical research: 1. Managing Complexity: UCSF studies can last several years, involve participants...
Summary: ...way to pull his or her e-mails into the main matter fle to ensure continuity and help new team members come up to speed. Regulatory compliance was another challenge; depending on the nature of a matter, e-mails and other matter content frequently had to be retained and managed for 15 years after the closure...
Summary: ...HP Software | IT Case Study | The Department of Business, Innovation and Skills (BIS)| HP. HP TRIM Context - a sophisticated platform The Matrix upgrade involved migrating four million legacy records from HP TRIM Captura software to the more sophisticated multi-module HP TRIM Context platform using Oracle...
Summary: ...estate law department is responsible for negotiating and managing its lease. The real estate law department also must act as a resource when others in the company, like personnel in real estate payables, finance, maintenance and regional real estate offices, have questions about the terms governing a...
Summary: ...allowing practitioners to access patient records more quickly and easily. That said, with over 5.5 million U.S. veterans receiving health care from the VHA every year, it’s no surprise that complaints or questions do arise from time to time. These inquiries are fielded by the Department of Veterans...
Summary: ...sector performance and accountability. The Auditor-General’s mandate extends to all Australian Government agencies, authorities, companies and subsidiaries. The nature of this organisation’s broad ranging role has given it extensive powers of access to Commonwealth documents and information. Managing...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Cardiff LiquidOffice: Business Process Management & Intelligent Documents. LiquidOffice includes support for self authenticated and password/PIN protected digital form approval in HTML and PDF. LiquidOffice also supports certified PKI digital signature handlers. Wizard Forms and Form Chaining LiquidOffice...
Summary: ...www.meridio.com/support/lifecycle/ Server OS Windows Server 2003 R2 32-bit x86 Windows Server 2003 32-bit x86 (SP1) Windows Server 2003 R2 x64 (WOW64 emulation) Windows Server 2003 x64 (WOW64 emulation) Domain Controller Windows Server 2003 based Client OS Windows Vista Business Edition Windows Vista...
Summary: ...change it and each change has an associated log message where users can summarize their changes. Data from the document management system can be synchronized with IDOL Server to allow fast natural language queries for documents. Autonomy’s Document Management solution can be hosted within Portal-in-a-Box...
Summary: ...process. Autonomy provides the full suite of eDiscovery functions, from identification to collection to review and production, as a hosted service or as in-house software. Once content is placed on legal hold, there is no need to move data as all services are supported by the IDOL platform to ensure natural...
Summary: ...Stack App App Xen Hypercall API Xen Hypervisor Hardware Guest OS Guest OS Application Application Operating System Virtualization Layer Host Operating System Intel®Architecture CPU Memory NIC Disk MS Virtual Server app 1 app 2 HP‑UX 11i v2 Linux RH4 app 1 Windows app 1 app 1 Linux RH4 Windows app 1...
Summary: ...Aungate Real-Time Policy Supervisor. The solution is 100% web-based with the option to be deployed onsite or as part of a hosted service offering. It supports Microsoft Exchange and Lotus Notes and natively supports all types of Instant Messaging and Bloomberg, including Bloomberg Internet Messages, Blackberry...
Summary: ...emerging trends in customer behavior • Profile, segment, and deliver relevant content across multiple channels Sophisticated Reporting Autonomy Optimost offers unparalleled real-time reporting capabilities. Clients have access to over a dozen report types that are accessible at every stage of the testing...
Summary: ...securely throughout the business and with clients through a secure web-based portal •Boost worker efficiency and mobile productivity •Robus t integration with Microsoft Office and Adobe Acrobat for seamless access to Worksite • Intuitive virtual file folders to organize the matter or engagement...
Summary: ...lasting damage to corporate brand equity that can result from litigation Autonomy EAS Investigator Autonomy’s advanced analytics enables researchers to rapidly search across terabytes of data using the most advanced concept search technology to answer the question, “Is there a case?” Being able...
Summary: ...who originally asked the question as well as being stored for future use. email Server Users send questions to the Autonomy Answer service by email Autonomy answer replies to questions via email Questions are analysed using Natural Language Processing and automatically matched to answers on IDOL Server...
Summary: ...Santa Clara, Shanghai, Singapore, Santiago, Sao Paulo, Stockholm, Sydney, Tokyo, Utrecht and Washington, D.C. Increased Performance Capabilities Autonomy IDOL 10 enables sophisticated analytics for real world applications by leveraging performance enhancements such as subqueries, database statistics,...
Summary: ...Autonomy Interwoven® Solution for Law Firms. Staff and attorneys simply forward or cc e-mail to a special address created for each matter. Alternatively, they drag e-mail directly from their inboxes and drop it into a matter folder. Sophisticated duplicate detection eliminates redundant copies. “We’ve...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...or transactional. Without the right controls in place to manage permissions, the organization is exposed to new levels of risk. Another consideration is the heterogeneous nature of the typical enterprise infrastructure, with many back-end systems each with their own notion of sign-on or access control....
Summary: ...instant-access culture of the Internet has bred a new attitude among clients, who now expect more frequent and complete information on their projects/engagements. Such updates can interrupt the work of several people, depending on the nature of the request: billing totals, work status, document review...
Summary: ...or statement are nowhere in the phrase. Several speech analytics solutions use Boolean searches. This technique, which is related to keyword searching, permits deeper dives into conversations by using conjunctive words such as “and,”“or” and “not” to expand, define or narrow the fields. This...
Summary: ...of new business opportunities. By providing a unified platform for intranet and extranet access, matter centric collaboration enables firms to meet their clients’ demand for direct, self-service access to matter information, and work efficiently with in-house legal counsel as a single virtual organization....
Summary: ...By providing a unified platform for intranet and extranet access, matter centric collaboration enables departments to meet their clients’ demand for direct, self-service access to matter information, and work efficiently with in-house legal counsel as a single virtual organization. Intuitive Organizational...
Summary: ...Navigating backup and recovery in VMware environments - Technical white paper (US English). The virtual server is hosted by the ESX hypervisor, which easily runs several VMs and, for example, helps in consolidation of hardware. HP Data Protector software provides broad support of the VMware environment....
Summary: ...host OS 10 HP Data Protector ZDB and Instant Recovery HP Data Protector avoids performance load on the server and VMs by facilitating array-based snapshots, which virtually eliminate backup windows in a virtual environment. Data Protector also automates snapshot management, and instantly retrieves data...
Summary: ...probability that the content in question deals with a specific subject. In this way, Autonomy extracts the content’s digital essence, encodes the unique “signature” of the concepts, and enables a host of operations to be automatically performed on emails, phone conversations, video, documents and...
Summary: ...More importantly, corporations and regulators need the ability to synthesize all relevant information and establish its meaning. 2 Introduction The global financial crisis, which began in earnest in 2007, has led to financial losses that are unparalleled in recent history. Losses in global equity values...
Summary: ...and stored in Autonomy cloud-based data centers Autonomy operates the world’s largest private cloud with currently over 17 petabytes of data under management, growing by three million files per hour and operating across 7,000 production servers hosted in seven state of the art data centers around the...
Summary: ...virtual, and physical deployments HUMAN inFORMATION 12 Human Information in the Cloud Unstructured information is the lifeblood of the company, and the ability to manage it all in a secure private cloud presents organizations with an unparalleled opportunity to leverage this information. Desktops, emails,...
Summary: ...Autonomy Whitepaper - Web Content Archiving and Compliance for the Modern Web. Intensified Challenges for Managing Compliance on the Web The dynamic nature of the web adds to the already inherent complexities of compliance. Businesses increasingly engage with customers online, frequently updating and...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
