Forrester Research Keynotes NativeMinds' Seminar Series on How to Build Effective Online Customer Service
eAssist, Oracle and Nissan to present case studies on successful self-service initiatives
San Francisco, CA - 2001-04-25 - NativeMinds, a leader in online customer self-service solutions, in partnership with eAssist and Forrester Research, today announced a free, five-city executive seminar series designed to help Fortune 1000 companies develop effective strategies to improve customer service and significantly reduce costs. "Essential Strategies for Building Effective Customer Self-Service" will feature keynote speeches from Forrester Research senior analysts Paul Hagen and John Dalton, who will present their latest research findings on effective online customer service. In addition, executives from Nissan and Oracle will present case studies highlighting successful online customer self-service initiatives.
Each seminar will be two-hour morning event including breakfast and will be an opportunity for senior customer service, IT, and call center executives to interact with top eCRM companies, leading industry analysts, and other attendees strategizing self-service initiatives. These interactive and educational seminars begin on May 8 in Chicago. Dates and locations include:
• Chicago, Tuesday, May 8, 2001
• New York, Wednesday, May 9, 2001
• Washington, D.C., Thursday, May 10 2001
• Dallas, Tuesday, May 15, 2001
• San Francisco, Thursday, May 17, 2001
For more information and to register for this free seminar, visit www.nativeminds.com/seminar or call the NativeMinds events department at 800-968-1002.
Leading CRM Companies to Present
Along with the keynotes and cases studies, NativeMinds' chief executive officer, Walter Tackett, will discuss the use of virtual representatives for online service and eAssist's senior vice president of product management, Kyle Brown, will present a session on how to integrate automated self-service with higher support tiers. Additional topics covered at the event include:
• How leading corporations reduce customer support costs and increase sales via preemptive online support strategies.
• How to leverage existing information resources - Web sites, databases, CRM systems - into powerful self-service customer support tools.
• How to combine multi-channel support initiatives into an effective universal contact center.
• How to evaluate and choose the best self-service technology solutions on the market today.
"To succeed in today's economy, companies are increasingly turning their focus towards customer satisfaction and retention," said Andrew de Vries, VP of marketing for NativeMinds. "An integrated customer support initiative that provides automated, 24x7 service tied into other support channels is essential to remaining competitive. This seminar series will demonstrate successful implementations of these initiatives and highlight what benefits have been realized by the companies and their customers."
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
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