Segue Software Selects Verity to Improve Customer Service, Increase Operational Efficiencies, and Dramatically Lower Support Costs
Verity Technology Enables Segue Software's Customers to Get Support Rapidly and Reliably, While Empowering Both Field and Corporate Personnel
SUNNYVALE, Calif. and LEXINGTON, Mass. - 2000-11-27 - Verity, Inc. (Nasdaq: VRTY), a leading provider of infrastructure software that powers enterprise and e-commerce portals as well as e-business applications, and Segue Software, Inc., (Nasdaq: SEGU), the leader in e-business reliability solutions, announced today they have teamed to deliver fast and flexible search results to Segue's customers. Segue has deployed the Verity® Information Server, Spider, and Document Navigator to organize and centralize a wide variety of information from knowledge bases, publications, and documentation, enabling both field and corporate personnel to have access to the same information quickly and reliably. Verity offered the only solution that met Segue Software's requirements for scalability, high performance, security and the ability to perform both fuzzy and complex searches. Verity technology has enabled Segue Software to dramatically improve customer service, increase operational efficiencies, and lower support costs.
"As a leading provider of e-business reliability solutions Segue's support personnel have unique requirements for obtaining information," said Jenny Jones, director of product services for Segue Software. "Our information resides in a plethora of vastly different sources, in many different formats. After extensive research, Verity provided the only solution on the market that could rapidly, reliably, and efficiently return accurate search results. Verity's scripting tools allowed us to build our search engine into web pages immediately, enabling us to harness the searching power with convenient and easy access. The fast and easy access to all of our information enables Segue to close deals faster, train employees on an ongoing basis, and leverage employee experience. Once we open up the Knowledge Base to our public site with Verity technology, we believe we will dramatically improve customer satisfaction. The real power of Verity for us is its ability to handle complex search inquiries across varied sources with incredible performance and accuracy. In addition, not only does Verity provide excellent technology, but the support we have received from Verity personnel has been unsurpassed."
"Segue's e-business reliability products and solutions are focused on delivering and maintaining high-performance, reliable and continuously deployed e-business systems," said Mike Zuckerman, vice president of marketing for Verity. "Highly flexible and precise information retrieval contributes to the success of their offerings. We're extremely pleased that Verity technology has been chosen as a strategic component of Segue's ability to deliver faster and significantly better service to their customers at considerably lower costs."
Segue's e-business reliability products and solutions provide organizations with the fastest deployment time for e-business systems, a requirement in today's competitive on-line market. Segue maximizes performance for its users, providing a critical customer-loyalty factor, while minimizing or eliminating e-business downtime.
About Verity Information Server, Spider, and Document Navigator
Verity&Mac226; Information Server is a valuable tool for precise information retrieval. Using an automatic, server-based query expansion, it turns user requests into detailed, sophisticated queries. Search term highlighting and navigation are supported as standard features to direct users precisely and quickly through query results. Additionally, by maintaining its own index stored apart from the documents, Verity Information Server is non-invasive and unobtrusive - requiring no change to the processes and procedures under which documents are currently stored or maintained.
The Verity&Mac226; Spider searches and indexes Web sites and file systems, extending the reach of the Information Server by indexing multiple domains and by providing administrators with extensive control over what is indexed. The Verity Intranet/Internet Spider makes intranet and Internet site content available transparently to users.
Verity&Mac226; Document Navigator enables users to find information quickly and accurately within large structured documents. By adding intra-document search, intuitive navigation features and an electronic table of contents (TOC) that reveals a document's structure, Verity Document Navigator simplifies electronic document use. This product helps employees, partners and customers find information more efficiently and make informed decisions faster by creating documents that are more accessible on line. Verity Document Navigator's iDoc interface helps users find information efficiently. Verity iDocs are HTML-based documents containing an expandable Table of Contents, an index, hit navigation buttons and other customizable features.
About Segue Software
Segue Software develops and markets solutions that help companies deliver more reliable e-business systems. Segue partners with clients deploying business-to-consumer and business-to-business sites to help them achieve eConfidence, a high standard of reliability preparation and readiness, and to help them develop a rapid, integrated quality assurance methodology. Headquartered in Lexington, Mass., with offices across North America and Europe, Segue can be reached at 1-800-287-1329 or at www.segue.com.
About Verity
Verity is a leader in infrastructure software that powers corporate portals used for sharing information within an enterprise, e-commerce portals for online selling and market exchange portals for B2B activities. Business portals provide personalized information to employees, partners, customers and suppliers.
Verity products are used by 48 of the Fortune 100 and by more than 1,000 corporations worldwide. The markets Verity serves are comprised of e-commerce merchants, e-businesses, market exchanges, government agencies, online service providers, Internet publishers and software developers. Verity customers include Adobe Systems, American Greetings, AT&T, BroadVision, CDNOW, Chapters, Cisco, CNET, Compaq, Dow Jones, Edgar Online, Ernst & Young, Fairmarket, Financial Times, Globe and Mail, Home Depot, IBM, Lotus, NewsEdge Corporation, SAP, Siemens, Snap.com, Sybase, Time New Media and Timex.
This press release contains forward-looking statements. Forward looking statements are statements which contain predictions or projections of future events or performance, and generally are identifiable by words such as "expects," "projects," "will," "might," or other words indicating a statement about the future. These forward-looking statements are subject to change, are not guarantees of future performance, and actual results may differ materially from any such projections or predictions, based on various important factors, including, without limitation, the benefits and expected results of the collaboration. Additional information on the factors that could affect each company's business and financial results is included in that company's periodic reports filed with the Securities and Exchange Commission.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
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