Segue Software Selects Verity to Improve Customer Service, Increase Operational Efficiencies, and Dramatically Lower Support Costs
Verity Technology Enables Segue Software's Customers to Get Support Rapidly and Reliably, While Empowering Both Field and Corporate Personnel
SUNNYVALE, Calif. and LEXINGTON, Mass. - 2000-11-27 - Verity, Inc. (Nasdaq: VRTY), a leading provider of infrastructure software that powers enterprise and e-commerce portals as well as e-business applications, and Segue Software, Inc., (Nasdaq: SEGU), the leader in e-business reliability solutions, announced today they have teamed to deliver fast and flexible search results to Segue's customers. Segue has deployed the Verity® Information Server, Spider, and Document Navigator to organize and centralize a wide variety of information from knowledge bases, publications, and documentation, enabling both field and corporate personnel to have access to the same information quickly and reliably. Verity offered the only solution that met Segue Software's requirements for scalability, high performance, security and the ability to perform both fuzzy and complex searches. Verity technology has enabled Segue Software to dramatically improve customer service, increase operational efficiencies, and lower support costs.
"As a leading provider of e-business reliability solutions Segue's support personnel have unique requirements for obtaining information," said Jenny Jones, director of product services for Segue Software. "Our information resides in a plethora of vastly different sources, in many different formats. After extensive research, Verity provided the only solution on the market that could rapidly, reliably, and efficiently return accurate search results. Verity's scripting tools allowed us to build our search engine into web pages immediately, enabling us to harness the searching power with convenient and easy access. The fast and easy access to all of our information enables Segue to close deals faster, train employees on an ongoing basis, and leverage employee experience. Once we open up the Knowledge Base to our public site with Verity technology, we believe we will dramatically improve customer satisfaction. The real power of Verity for us is its ability to handle complex search inquiries across varied sources with incredible performance and accuracy. In addition, not only does Verity provide excellent technology, but the support we have received from Verity personnel has been unsurpassed."
"Segue's e-business reliability products and solutions are focused on delivering and maintaining high-performance, reliable and continuously deployed e-business systems," said Mike Zuckerman, vice president of marketing for Verity. "Highly flexible and precise information retrieval contributes to the success of their offerings. We're extremely pleased that Verity technology has been chosen as a strategic component of Segue's ability to deliver faster and significantly better service to their customers at considerably lower costs."
Segue's e-business reliability products and solutions provide organizations with the fastest deployment time for e-business systems, a requirement in today's competitive on-line market. Segue maximizes performance for its users, providing a critical customer-loyalty factor, while minimizing or eliminating e-business downtime.
About Verity Information Server, Spider, and Document Navigator
Verity&Mac226; Information Server is a valuable tool for precise information retrieval. Using an automatic, server-based query expansion, it turns user requests into detailed, sophisticated queries. Search term highlighting and navigation are supported as standard features to direct users precisely and quickly through query results. Additionally, by maintaining its own index stored apart from the documents, Verity Information Server is non-invasive and unobtrusive - requiring no change to the processes and procedures under which documents are currently stored or maintained.
The Verity&Mac226; Spider searches and indexes Web sites and file systems, extending the reach of the Information Server by indexing multiple domains and by providing administrators with extensive control over what is indexed. The Verity Intranet/Internet Spider makes intranet and Internet site content available transparently to users.
Verity&Mac226; Document Navigator enables users to find information quickly and accurately within large structured documents. By adding intra-document search, intuitive navigation features and an electronic table of contents (TOC) that reveals a document's structure, Verity Document Navigator simplifies electronic document use. This product helps employees, partners and customers find information more efficiently and make informed decisions faster by creating documents that are more accessible on line. Verity Document Navigator's iDoc interface helps users find information efficiently. Verity iDocs are HTML-based documents containing an expandable Table of Contents, an index, hit navigation buttons and other customizable features.
About Segue Software
Segue Software develops and markets solutions that help companies deliver more reliable e-business systems. Segue partners with clients deploying business-to-consumer and business-to-business sites to help them achieve eConfidence, a high standard of reliability preparation and readiness, and to help them develop a rapid, integrated quality assurance methodology. Headquartered in Lexington, Mass., with offices across North America and Europe, Segue can be reached at 1-800-287-1329 or at www.segue.com.
About Verity
Verity is a leader in infrastructure software that powers corporate portals used for sharing information within an enterprise, e-commerce portals for online selling and market exchange portals for B2B activities. Business portals provide personalized information to employees, partners, customers and suppliers.
Verity products are used by 48 of the Fortune 100 and by more than 1,000 corporations worldwide. The markets Verity serves are comprised of e-commerce merchants, e-businesses, market exchanges, government agencies, online service providers, Internet publishers and software developers. Verity customers include Adobe Systems, American Greetings, AT&T, BroadVision, CDNOW, Chapters, Cisco, CNET, Compaq, Dow Jones, Edgar Online, Ernst & Young, Fairmarket, Financial Times, Globe and Mail, Home Depot, IBM, Lotus, NewsEdge Corporation, SAP, Siemens, Snap.com, Sybase, Time New Media and Timex.
This press release contains forward-looking statements. Forward looking statements are statements which contain predictions or projections of future events or performance, and generally are identifiable by words such as "expects," "projects," "will," "might," or other words indicating a statement about the future. These forward-looking statements are subject to change, are not guarantees of future performance, and actual results may differ materially from any such projections or predictions, based on various important factors, including, without limitation, the benefits and expected results of the collaboration. Additional information on the factors that could affect each company's business and financial results is included in that company's periodic reports filed with the Securities and Exchange Commission.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
Summary: ...and providing bottom-line savings that offset the cost of the solution over time.” Fisher says the benefits of Cardiff TeleForm have been far reaching at Arrowhead. “Because productivity has been improved so dramatically with TeleForm, I can now process twice the number of surveys reducing the reliance...
Summary: ...ship. Because voice files are sorted correctly, I don’t have to add Quality personnel because our department is now able to scan, review and grade voice files in a much more efficient way. The categorization helps us grade much more quickly and efficiently,” said Rhonda Chatman, Quality Assurance...
Summary: ...Portal and Application Development. • Methodology and Industry best practices. • Local presence and reliable local support. Delivery experience and reliability– all projects completed on time and within budget.
...
Summary: ...traffic by dramatically raising user satisfaction. The IT professionals who rely on the portal now enjoy more robust and accurate access to ACM’s massive libraries of research. “The perception of our end-users is that things are much faster—and one of the huge contributing factors of this is K2,...
Summary: ...by LiveSite lets visitors view any program shown in the past 30 days. Faster, More Efficient Publishing By speeding up the content management process, Channel 4 has reduced the costs of its former reliance on expensive IT personnel. The broadcaster’s new media department currently numbers 30. “Without...
Summary: ...distinguished itself by the level and quality of service it provides its dealers—a level unsurpassed by the competition. “How we communicate with our dealers reflects our business and product. To be successful, we need to offer our dealers the most reliable and innovative services available,” notes...
Summary: ...has also improved because of Autonomy. No longer do visitors to www.gsaadvantage.gov experience the frustration of having to filter scores of search results to find what they are looking for. In fact, Autonomy’s fast and accurate retrieval has shortened the time it takes to locate the most reliable...
Summary: ...Jane's Information Group Case Study - Intelligence Portal. With IDOL K2, Jane’s delivers its accurate authoritative and impartial intelligence even faster and more efficiently than ever before. “IDOL K2 raises the value of our subscription-based content by providing users with reliable access to Jane’s...
Summary: ...sources searchable with a single query. IDOL K2’s powerful retrieval features—with more than 35 operators, fuzzy search capabilities, and easy-to-implement business rules—also deliver unmatched accuracy. This is paramount in health care, where administrators need the most accurate and up-to-date...
Summary: ...leader, IT Consulting and IT Management Consulting. “As a result, we realized that we needed a powerful search and content organization capability to help our consultants find information quickly and accurately. This would enhance their productivity, a key factor in the continued success of our organization.”...
Summary: ...school districts to scan and verify the tests using local scanners and remote personnel, eliminating the need for BOCES to reassign clerical staff or hire temporary personnel • Forms built with the TeleForm Designer improve the accuracy and consistency of processing, enabling hundreds of exams to be...
Summary: ...Comprehensive Cloud Data Backup and Recovery from Autonomy Challenge: Popular south Boston-area Toyota dealership faced increasing tape backup capacity and reliability limitations and required a seamless data protection solution for its server and PC environments. Solution: Autonomy’s comprehensive...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Capital Market solutions presents a dramatic shift from the legacy approaches currently offered by other vendors in the capital markets space. Puts Business Users in Control The latest version of Autonomy Document Generator and Template Manager provides rapid, flexible and reliable template creation by...
Summary: ...lower costs. It leverages the power of Autonomy’s Intelligent Data Operating Layer (IDOL) to benefit clinicians, ancillary support staff, healthcare delivery organizations, payers, and researchers – leading to higher quality, more efficient healthcare delivery. Autonomy’s technology reaches across...
Summary: ...Security and surveillance. Extend your government security management reach Today’s security threats can occur anywhere, and at any time. And it is not just a policing challenge—even agencies with no law enforcement mission must ensure the security of their workers, assets, and citizens. That is why...
Summary: ...Autonomy Qfiniti - Product Overview. PROMOTE POWER PROTECT Autonomy Qfiniti An Intelligent Platform for the Meaning Based Contact Center Contact center performance is paramount to the success of businesses that strive to deliver premium customer service as a competitive differentiator. To maintain high...
Summary: ...Autonomy Scrittura Product Brief. Autonomy’s platform approach to Global Capital Market solutions presents a dramatic shift from the legacy approaches currently offered by other vendors in the capital markets space. Puts Business Users in Control The latest version of Autonomy Document Generator and...
Summary: ...personnel, risk officers and attorneys. • Holistic and Interactive Review Process – Enables analysts to include/exclude hits and embeds analysis directly into the conflicts system for more comprehensive reporting, while maintaining comments and communication threads within the application to provide...
Summary: ...the burden on IT staff and limits the cost savings attained through virtualization. In a disaster situation, an uncoordinated approach to server backup can delay recovery times. Organizations are also considering a cloud backup solution in order to lower costs and reduce the administrative overhead of...
Summary: ...backup can delay recovery times. Organizations are also considering a cloud backup solution in order to lower costs and reduce the administrative overhead of managing the backup process. Automated Backup and Reliable Recovery for Physical and Virtual Machines Autonomy LiveVault® protects and ensures...
Summary: ...and web browsers • Productivity - Make professionals more productive and responsive—connected or disconnected • Unmatched Usability - Intuitive user interfaces minimize the user training required, keep TCO low, and drive user adoption • 24/7 Access - Reliable mobile and offline access to all matter...
Summary: ...Meridio 5 0 Release Summary. Information Lifecycle Management (ILM) As Governance dictates that more content must be retained over longer periods of time, the cost of storage can grow exponentially. Many organizations need to decrease their associated costs while maintaining the high availability and...
Summary: ...to deliver better quality care for lower costs. Autonomy's technology benefits clinicians, ancillary support staff, healthcare delivery organizations, payers, and researchers leading to higher quality, more efficient healthcare delivery. It reaches across the current universe of fragmented healthcare...
Summary: ...allows users to keep an accurate record of exactly when and where containers pass through transport hubs such as seaports, inland container terminals and rail container terminals. Virage automatically captures information such as: Vehicle number plates Container ISO numbers Container types • • • Location...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...capabilities over video content (e.g. by channel, program, or time) in order to support reliable, consistent information availability. Users can reach right inside video streams, navigate vast quantities of rich media content, and search by a range of parameters including audio, scene, speaker, location,...
Summary: ...Autonomy's Rich Media Solutions for SharePoint. This language independent core technology is customized to the specific language and vocabulary required by the user, using specialist Language Packs, delivering dramatically more reliable recognition for multiple applications. Autonomy supports a virtually...
Summary: ...brings great benefits, but it also presents significant new challenges to data protection. Backup and storage managers require complete data protection for the virtualized environment―including support for every virtual machine (VM) and all the application data they contain. IT managers are also deploying...
Summary: ...escort • Real-time closed circuit TV monitoring • Commercial power feeds with generators for full backup power • Clean Agent Fire Extinguishing System (CAFES) and on-site firefighting apparatus and personnel • Internal and external 24x7 environmental monitoring alarms for temperature, “waterbug”...
Summary: ...the pre-planned, and sometimes these designs will be more efficient than the pre-planned ones. If the extra combinations of a fractional factorial are feasible, and balance is a paramount concern, the same software can generate fractional factorials. However, if the extra runs are not desirable, or if...
Summary: ...Five Strategies for Reducing Costs and Improving Control in Corporate Legal Departments. A proven solution WorkSite enables corporate legal departments to reduce risks and legal costs by more efficiently utilizing outside counsel, improving service and visibility to the business, streamlining business...
Summary: ...determine replay and truncation lag times. 8 Microsoft SharePoint protection Organizations rely on Microsoft SharePoint collaboration software to help their employees and partners all along the value chain work together faster, smarter, and more efficiently. From lowering development costs to shortening...
Summary: ...minutes, rendering a typical CCTV system desperately inefficient. Multiple duties and discontinuity in personnel, such as shift changes and high staff turnover, contribute to reduced efficiency and dramatically decrease the quality of surveillance operations. In addition, failures in concentration and...
Summary: ...return-oninvestment and a low total cost-of-ownership,” said Bruce Genger, President, Digital Documents. “SMS selected TeleForm for the State of Hawaii project because it offers a proven solution that dramatically reduces operating costs associated with manual data entry. It increases operating efficiency...
Summary: ...integration. Enabling Remote Working New ways of working require that field workers have instant access to accurate information and can also provide information from the field efficiently. Examples of groups of workers where this need applies are social care, police and maintenance crews. The ability...
Summary: ...translate into considerable storage savings. EAS has been benchmarked to reduce total storage requirements by 50-80 percent. Mail Server Savings A company without an email archiving solution will usually run its mail servers until they reach their storage capacity, and then add more servers. With EAS,...
Summary: ...Practitioners can easily access all of the information about a matter from any location, so that mail, messenger and other costs associated with shipping physical files are eliminated. Firms no longer need to pay for extensive storage space to maintain duplicate case files at each location, and avoid...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
Find us on Facebook
Follow us on Twitter
See us on YouTube
Find us on LinkedIn
