TheBuyersNet.com Selects NativeMinds to Provide Interactive Customer Service Solution
WorldWidePlastics.com Employs vReps to Lower Costs for B2B eCommerce Support Center and Integrate with Chat Technology
San Francisco, CA - 2000-10-23 - NativeMindsTM, Inc., the leading provider of automated, natural-language customer service representatives for the Internet, today announced that TheBuyersNet.com has signed a licensing agreement for its virtual representative (vRepTM) technology and launched a vRep for its flagship site, WorldWidePlastics.com. TheBuyersNet.com builds industry-specific community marketplaces for business-to-business eCommerce, and its WorldWidePlastics.com vertical marketplace is the first community to implement the NativeMinds vRep technology. WorldWidePlastics.com's virtual representative provides a friendly, human-like customer service Web interface that automates answers to frequently asked questions, integrates with the existing support infrastructure, and minimizes support costs by reducing the number of email and phone inquiries.
Virtual representatives are automated online personalities that emulate the best in human customer service on the Internet at much lower costs than traditional support channels. vReps accurately answer sales and support questions in real-time, through conversational natural language.
"TheBuyersNet.com evaluated several eCRM technologies to enhance our customer contact center," said Michael Krumenacker, CEO, TheBuyersNet.com. "We chose the NativeMinds solution because it enables us to automate portions of our support services to free up resources and substantially lower costs while easily integrating with our existing systems. At the same time, vReps will allow us to personalize the user experience and deepen relationships with our online customers."
The WorldWidePlastics.com vRep will help guide users through the Web site by answering questions about the company's products and services provided through its network of buyers and suppliers. Available 24 hours a day, seven days a week, the vRep will quickly and accurately answer questions such as "Do you accept credit cards?" or "What is your return policy?"
TheBuyersNet has also integrated the vRep with its live chat technology, providing a comprehensive contact center for customer support. NativeMinds enables customers to easily integrate vReps with existing business systems such as CRM, eCommerce, order tracking and shipping applications. Additionally, it provides customers with application plug-ins for easy integration to these back-end systems.
"With its comprehensive approach to customer service and support, TheBuyersNet.com offers a significant benefit for buyers and sellers across vertical markets," said NativeMinds CEO Walter Tackett. "The integration of NativeMinds' vRep technology will enable the company to offer superior customer service, strengthen relationships between buyers and suppliers, and reduce support costs."
About TheBuyersNet.com
TheBuyersNet.com (www.TheBuyersNet.com) builds business-to-business industry-specific community marketplaces that utilize state-of-the-art Internet and e-commerce technology, enabling buyers and suppliers to establish an online presence, build relationships, perform product and market research, and easily transact business - online.
About WorldWidePlastics.com
WorldWidePlastics.com (www.WorldWidePlastics.com) enables buyers and suppliers within the $400 billion domestic plastics industry to utilize its business-to-business e-commerce system. WorldWidePlastics.com also provides a wide variety of additional e-commerce services that add significant value to the existing relationships between buyers and suppliers. WorldWidePlastics.com is the flagship community marketplace of TheBuyersNet.com.
About NativeMinds
Incorporated in 1999, NativeMinds is the leading provider of software and services to create automated natural-language customer service and sales representatives - vReps - for eCRM. Leading customers of NativeMinds' vRep solutions include Oracle, Convergys, One 2 One, Axcess.com, Procter & Gamble, reflect.com, GlaxoSmithKline, and Track Data. NativeMinds is a privately held corporation based in San Francisco, CA. For more information, visit www.nativeminds.com.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
Summary: ...by CITEC after an extensive evaluation of all leading vendors in the current marketplace. “We were very familiar with TeamSite from Autonomy due to its success within the Queensland Government, powering sites such as Queensland Health, Emergency Services and Natural Resources and Mines, and after extensive...
Summary: ...seven-days-a-week—Scripps executives know they are on their way to achieving as much success online as they have achieved over the past century offline in newspapers and television. The Benefits IDOL K2 has significantly enhanced customer satisfaction at Scripps’ flagship Web sites—hgtv.com, foodtv.com,...
Summary: ...ThomasNet - Case Study. PROMOTE POWER PROTECT ThomasNet Delivers an Optimized Online Marketplace with Autonomy Optimost For a century, Thomas Publishing Company, through the directory, Thomas Register of American Manufacturers helped buyers and engineers locate suppliers of a wide breadth of industrial...
Summary: ...A question of compliance The ANAO generates astonishing quantities of paperwork. A typical performance audit which takes approximately eleven months to complete will use anywhere between seven and 220 kilos of paper which has to be fully indexed, collated, referenced and fled. In storage terms this equates...
Summary: ...is the official source for Certified Pre-Owned Callaway Golf products. The division of Callaway Golf sells the trade-in models of the world-leading supplier of premium golf equipment. More than 3,000 retailers throughout the United States supply Callaway Golf Pre-Owned with inventory. Customers who buy...
Summary: ...Tennessee and saw FedEx boxes stacked to the rafters. “I asked, ‘What are you doing with all of these boxes?’” recalls the IT consultant for Infotek, a trusted provider of services and technology advice. The answer to that question ultimately kick-started a plan that dramatically reduces the amount...
Summary: ...comprises a number of wholly and partially owned subsidiaries and associate companies operating largely within the Republic of Croatia. Foreign subsidiaries generally act as distributors of INA group products, suppliers of raw materials, arrangers of finance and as representative offices within their...
Summary: ...service marks are trademarks of Interwoven, Inc, which may be registered in certain jurisdictions. All other trademarks are owned by their respective owners. cs_kaplan_singlepages_20080807 A question of trust “Moreover, from our review process which included a cost/benefit analysis, not only did we...
Summary: ...address the full range of government environmental responsibilities. The end result of two separate waves of mergers over almost four years, DECCW brings together a wide range of related responsibilities including climate change and greenhouse issues; conservation of natural resources; control of pollution;...
Summary: ...handled more than 100,000 emergency calls and nearly 300,000 non-emergency calls. The Need The nature of policing demands quick, direct access to accurate and timely information. As a law enforcement agency having to contend with a wide range of criminal activities, Cheshire Constabulary has to be able...
Summary: ...provides a detailed look at VUMC's IT environment, its particular challenges surrounding email, and its future archiving strategy. VUMC is utilizing ZANTAZ's Enterprise Archive Solution (EAS) software for email archiving. It should be noted that ZANTAZ currently offers several solutions for archiving,...
Summary: ...provides a detailed look at VUMC's IT environment, its particular challenges surrounding email, and its future archiving strategy. VUMC is utilizing ZANTAZ's Enterprise Archive Solution (EAS) software for email archiving. It should be noted that ZANTAZ currently offers several solutions for archiving,...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Assessment: Investigation and Analytics Autonomy’s advanced analytics engine enables researchers to rapidly search across terabytes of data using the most advanced concept search technology to answer the question, “Is there a case?” Being able to develop an informed initial case strategy is crucial...
Summary: ...the trusted choice of more than 30 of the world’s largest dealers and investment managers, who rely on Scrittura products to transact billions of dollars in derivatives every day. A competitive marketplace with increasing risks and regulatory standards The fnancial services industry continues to experience...
Summary: ...does not require any previous training to achieve this. The core engine is mathematical and can identify entities and the relationships between them automatically. Naturally, this capability also allows IDOL Eduction to make use of previously defined terms, and IDOL Eduction provides the user with the...
Summary: ...agent coaching. Audio recordings can be easily exported to be utilized in eLearning or other training programs. Used in conjunction with Autonomy Qfiniti's Advise module, recording segments can be linked to specific evaluation questions to simplify reviews. • Coaching notes • Links to evaluation questions...
Summary: ...Microsoft Exchange and Lotus Notes and natively supports all types of Instant Messaging and Bloomberg, including Bloomberg Internet Messages, Blackberry pin-to-pin messages, Terminal Messages and Persistent Chats. The Real-Time Policy Supervisor module is also the only solution available that offers the...
Summary: ...who originally asked the question as well as being stored for future use. email Server Users send questions to the Autonomy Answer service by email Autonomy answer replies to questions via email Questions are analysed using Natural Language Processing and automatically matched to answers on IDOL Server...
Summary: ...IBM Lotus Notes® Support – Autonomy Stratify Review ensures accurate, comprehensive review of Lotus Notes emails and documents. Compound documents and custom forms and layouts including fonts and formatting are preserved. Notes security credentials and different representations of email sender and/...
Summary: ...and compare dissenting opinions in an instant is vital for media organizations and news agencies across the world, and can be the decisive factor in getting ahead in the competitive media marketplace. Using patented audio analysis technology, Broadcast Monitoring offers real-time transcriptions and translations...
Summary: ...to understand the meaning behind, and immediately take action on, all forms of information. Businesses can gather customer interaction data from multiple touchpoints such as chat, social media, contact center, website, email, and mobile to more fully understand customer interests and deliver contextually...
Summary: ...types, languages and geographical boundaries to ensure comprehensive evaluation of all information across the enterprise. Leveraging IDOL, EAS automatically categorizes data, declares records, disposes of non-business chatter, and enforces policy and disposition cycles by using concepts, context and keywords...
Summary: ...derivatives. The solution is based on proven technology as used by the majority of the ‘Fed-18 banks’ and is available now as a pre-packaged, easy to install, low-cost system for sell side and buy side firms. • Autonomy GCM Commodities brings full automation and control through a single, specialized...
Summary: ...Autonomy LiveSite - Product Overview. Improving Usability for All Web Applications With Autonomy LiveSite, runtime delivery applications – such as enterprise portals, eCommerce solutions, custom applications (J2EE, .NET, RIAs), and mobile devices – are able to leverage the simple and intuitive authoring...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...can set you apart from the competition and ensure buyers come back. Failing to meet customer expectations can have damaging longterm effects to the business. Legacy approaches to eCommerce such as keyword and author-generated metadata search often fail to produce accurate results for buyers’ queries,...
Summary: ...production—all while maintaining a defensible audit trail. Rather than the weeks or months required with legacy technology, Autonomy eDiscovery can assess a case within hours of anticipated litigation or investigation, rapidly retrieving and analyzing relevant data to answer the initial question, “Is...
Summary: ...Duration The most important question to consider is for what length of time you should archive e-mails. Your current and anticipated regulatory requirements should drive the answer to this question. This will also help you narrow down the type of solution. Hosted vs. In-house Archiving There are three...
Summary: ...rates? Does it have to respond to discovery orders on a semiregular basis? Does it need to produce information for the courts on a regular basis? The answers to these questions will drive the kinds of e-mail archiving solutions that are put in place. Third, storage management and productivity: How much...
Summary: ...hoc usage analysis. Using Cloudera’s Distribution for Hadoop, the same basic map and reduce functions can be prototyped on a single machine and deployed in scale on thousands to reduce computation time. Hadoop also includes a basic SQL interface called Hive to facilitate answering simple questions,...
Summary: ...Scalable Semantic Web Data Management Using Vertica.... Most importantly, as Wilkinson points out in [31], while property tables are very good at speeding up queries that can be answered from a single property table, most queries require joins or unions to combine data from several tables. For example,...
Summary: ...is not a viable way of dealing with unstructured information, particularly audio or video. While metadata can be a good means of gleaning rough generalizations about information, there are a number of fundamental flaws which make it unsuitable to be thought of as the answer to human-friendly information,...
Summary: ...These can then be returned without the need for looping through every potential match. 15 Manual or Automatic - It's Not an Either/Or Choice Avoiding Black Box Solution Pitfalls Some vendors only offer “black box” solutions, mistakenly believing that their technology can always provide the best answers...
Summary: ...up-to-date. For example, in a CRM environment, IDOL v7 can automatically present customer service representatives with related documents and supporting information to more effectively respond to customer questions. Key Benefits • Reduces the cost of maintaining unstructured information • Accelerates...
Summary: ...enjoy using the system? Will they ‘buy in’ to it? Does it present them with tools to streamline administration? Will it enable my firm to exchange data easily and accurately with stakeholders and business partners (both internally and externally)? Is the system easily scalable – can I implement...
Summary: ...FRCP 37(f): What the Heck is Good Faith?. While the FRCP Amendments went a long way towards providing uniformity and addressing unanswered questions, they generated a few new questions and provided little guidance on how they should be answered by the courts. One such new question is the meaning of “good...
Summary: ...warehouses and driving demand for new query-intensive database applications. The table below illustrates how data warehouse workloads have changed over recent years as they are pushed to answer more ad-hoc questions from more people analyzing vastly larger volumes of data in near realtime. Yet, during...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
