TheBuyersNet.com Selects NativeMinds to Provide Interactive Customer Service Solution
WorldWidePlastics.com Employs vReps to Lower Costs for B2B eCommerce Support Center and Integrate with Chat Technology
San Francisco, CA - 2000-10-23 - NativeMindsTM, Inc., the leading provider of automated, natural-language customer service representatives for the Internet, today announced that TheBuyersNet.com has signed a licensing agreement for its virtual representative (vRepTM) technology and launched a vRep for its flagship site, WorldWidePlastics.com. TheBuyersNet.com builds industry-specific community marketplaces for business-to-business eCommerce, and its WorldWidePlastics.com vertical marketplace is the first community to implement the NativeMinds vRep technology. WorldWidePlastics.com's virtual representative provides a friendly, human-like customer service Web interface that automates answers to frequently asked questions, integrates with the existing support infrastructure, and minimizes support costs by reducing the number of email and phone inquiries.
Virtual representatives are automated online personalities that emulate the best in human customer service on the Internet at much lower costs than traditional support channels. vReps accurately answer sales and support questions in real-time, through conversational natural language.
"TheBuyersNet.com evaluated several eCRM technologies to enhance our customer contact center," said Michael Krumenacker, CEO, TheBuyersNet.com. "We chose the NativeMinds solution because it enables us to automate portions of our support services to free up resources and substantially lower costs while easily integrating with our existing systems. At the same time, vReps will allow us to personalize the user experience and deepen relationships with our online customers."
The WorldWidePlastics.com vRep will help guide users through the Web site by answering questions about the company's products and services provided through its network of buyers and suppliers. Available 24 hours a day, seven days a week, the vRep will quickly and accurately answer questions such as "Do you accept credit cards?" or "What is your return policy?"
TheBuyersNet has also integrated the vRep with its live chat technology, providing a comprehensive contact center for customer support. NativeMinds enables customers to easily integrate vReps with existing business systems such as CRM, eCommerce, order tracking and shipping applications. Additionally, it provides customers with application plug-ins for easy integration to these back-end systems.
"With its comprehensive approach to customer service and support, TheBuyersNet.com offers a significant benefit for buyers and sellers across vertical markets," said NativeMinds CEO Walter Tackett. "The integration of NativeMinds' vRep technology will enable the company to offer superior customer service, strengthen relationships between buyers and suppliers, and reduce support costs."
About TheBuyersNet.com
TheBuyersNet.com (www.TheBuyersNet.com) builds business-to-business industry-specific community marketplaces that utilize state-of-the-art Internet and e-commerce technology, enabling buyers and suppliers to establish an online presence, build relationships, perform product and market research, and easily transact business - online.
About WorldWidePlastics.com
WorldWidePlastics.com (www.WorldWidePlastics.com) enables buyers and suppliers within the $400 billion domestic plastics industry to utilize its business-to-business e-commerce system. WorldWidePlastics.com also provides a wide variety of additional e-commerce services that add significant value to the existing relationships between buyers and suppliers. WorldWidePlastics.com is the flagship community marketplace of TheBuyersNet.com.
About NativeMinds
Incorporated in 1999, NativeMinds is the leading provider of software and services to create automated natural-language customer service and sales representatives - vReps - for eCRM. Leading customers of NativeMinds' vRep solutions include Oracle, Convergys, One 2 One, Axcess.com, Procter & Gamble, reflect.com, GlaxoSmithKline, and Track Data. NativeMinds is a privately held corporation based in San Francisco, CA. For more information, visit www.nativeminds.com.
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