OpenGrid Selects NativeMinds' Natural Language Virtual Representative Solution for Front-Line Customer Service
Intelligent Wireless eBusiness Solutions Provider to Offer Integrated Customer Service on the Web Via vReps Integrated with Email Response Systems
San Francisco, CA - 2000-08-28 - NativeMindsTM, Inc., the leading provider of automated, natural-language customer service and sales representatives for the Internet, today announced that OpenGrid, Inc., a leader in providing intelligent wireless eBusiness solutions, has signed a licensing agreement to deploy NativeMinds' virtual representative technology to enhance online customer support. The virtual representative, or vRepTM, will provide customers with a personable means of obtaining information about OpenGrid's intelligent wireless eBusiness services using plain English.
vReps are automated online personalities that engage and support online customers by emulating the best in human customer service at a fraction of the cost. The OpenGrid vRep will be assigned to handle frequently asked customer support questions and be available to provide information on OpenGrid's products and services 24/7, so the company's human reps can focus on higher-level issues. In addition, OpenGrid will integrate the vRep into the company's email support system, so customers needing further information are routed to the appropriate support channel for follow-up.
"OpenGrid's core platform enables innovative, personalized methods of interacting on the wireless Internet, and improves the customer/end-user experience," said Jens Horstmann, president of OpenGrid. "A friendly conversation with a virtual representative who can immediately answer customer product and service questions is exactly the kind of support solution we want to offer our customers. On top of all that, NativeMinds will plug into our email support system, so we can implement an integrated, cost-effective support initiative."
NativeMinds' integrated approach enables companies to personalize the online customer experience without additional personnel costs and increases return on investment on existing enterprise systems.
"OpenGrid's commitment to provide intelligent interaction over the wireless Internet is consistent with NativeMinds' objective to significantly improve online customer interactions while reducing costs," said Walter Tackett, NativeMinds CEO and co-founder. "We're confident that our solution and vRep technology will enable OpenGrid to offer a much higher level of service and support."
About OpenGrid, Inc.
Based in Silicon Valley, California, OpenGrid, Inc. is a leader in providing intelligent wireless eBusiness solutions. OpenGrid's wireless solutions for messaging, commerce, content and promotions enable partners to expand their reach, build stronger customer relationships and provide dynamic information to a wireless world. OpenGrid brings the Internet to the next level by matching personalized customer needs with wireless Internet access to the right information at the right time.
OpenGrid, a member of the WAP Forum and TRUSTe, is a privately held company. OpenGrid partners include market leaders Motorola, Hilton Hotels, Cendant, Pegasus Solutions and Mediaplex.
OpenGrid is a founder and chair of the adXML Initiative (http://www.adxml.org), an industry movement to pioneer specification standards for sending promotions and advertisements to wireless devices. The company is also a charter member of the Wireless Advertising Association (WAA), established to unite leading companies involved in wireless advertising as well as to discuss and resolve important issues in the evolution of advertising in this medium. Additional information about OpenGrid can be found at www.opengrid.com.
About NativeMinds
Incorporated in 1999, NativeMinds (formerly Neuromedia) is the leading provider of software and services to create automated natural-language customer service and sales representatives - vReps - for eCRM. Leading customers of NativeMinds' vRep solutions include Oracle, Axcess.com, Convergys, One 2 One, Procter & Gamble, reflect.com, GlaxoSmithKline, WeTheShoppers and Track Data. NativeMinds is a privately held corporation based in San Francisco, CA. For more information, talk to the NativeMinds' vRep Nicole at www.nativeminds.com.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
Geneviève Peterson
NativeMinds, Inc.
(415) 777 3111
gpeterson@neuromedia.com
Terrie Prosper
OpenGrid, Inc.
(408) 260 6222
terrie@opengrid.com
Forthcoming Events
Archived Events
There do not seem to be any upcoming events related to this page at the moment, please visit our seminar and webinar pages for more information.
Summary: ...INA Case Study - Invoice Scanning and Archiving. Meridio Archive Link is a software module that enables organizations using SAP systems to integrate with Meridio’s eDRM software, ensuring that their vital SAP business information is held as efficiently and securely as possible. The Customer INA is a...
Summary: ...Canada, Rogers Communications has grown into one of the largest media conglomerates in the world. In addition to its television and radio holdings, the company reigns as Canada’s #1 cable TV operator. It also has a 52% ownership in Rogers Wireless, one of Canada’s largest mobile phone operators. To...
Summary: ...time. This allows the contact center to initiate ‘on-the-spot’ coaching to prepare agents for specific issues and effectively handle customer questions and tag customers for up-selling and cross-selling opportunities. • Root Cause Analysis – By identifying the underlying reason customers are calling,...
Summary: ...Affairs’ Office of the Medical Inspector (OMI). Boxes of paper The OMI handles 150 to 200 cases per year. Each case is different. Some are as simple as a question about a case from a deceased veteran’s family member. Others are complaints about quality of care. The OMI also responds to Freedom of...
Summary: ...Most Admired Companies for ten consecutive years and was listed as the industry leader in innovation, quality of management and long-term investment categories. Based at the company´s Columbus, Ga, headquarters, Aflac´s call center has a staff of about 300 representatives and fields an average of 20,...
Summary: ...their prospective student marketing materials and activities. LLUH designed its own app, called “Loma Linda AR,” which allowed users to aim their mobile device at an image and see an engaging video on their device. Using Aurasma to merge the physical and virtual worlds enabled the university to deliver...
Summary: ...The force employs more than 2,000 regular Police Constables, supported by more than 1,500 civilian staff and Police Community Support Officers. In 2010, Cheshire Constabulary handled more than 100,000 emergency calls and nearly 300,000 non-emergency calls. The Need The nature of policing demands quick,...
Summary: ...and medium plate mill are amongst the best in China. Furthermore, its modern production lines are internationally advanced, and the company has vigorously promoted an “enterprise-led, marketoriented, joint industrial and academic” open technology innovation system. It has persisted in combining independent...
Summary: ...knowledge management solution that would best reduce wasted effort and give more value to the information resources held on their intranet. In addition, BAE SYSTEMS Virtual University, wanted a solution to a vexing problem: which technology would enable them to build a self-sustaining culture of learning...
Summary: ...to target their coaching to individuals who need additional assistance. Increased Member Satisfaction The automated post-call survey used by the NCAL Pharmacy Call Center consists of four questions related to member service. After six months of member service-oriented eLearning delivered by Expert, satisfaction...
Summary: ...sector performance and accountability. The Auditor-General’s mandate extends to all Australian Government agencies, authorities, companies and subsidiaries. The nature of this organisation’s broad ranging role has given it extensive powers of access to Commonwealth documents and information. Managing...
Summary: ...address the full range of government environmental responsibilities. The end result of two separate waves of mergers over almost four years, DECCW brings together a wide range of related responsibilities including climate change and greenhouse issues; conservation of natural resources; control of pollution;...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...feature which is able to suggest classification schemes based on similar concepts and ideas that exist within the data landscape of the enterprise and also consume any source of external data which might be representative and present the business with representative schemes from these sources. Early Case...
Summary: ...Scrittura Overview Brochure: Interwoven's Capital Markets Solutions. member company, has deployed Scrittura SellSide in its Greenwich, CT trading and operations headquarters to streamline generation and tracking of confrmations for foreign exchange options. This implementation interfaces directly with...
Summary: ...products fit within your IT environment and data management procedures on an annual basis, and provide detailed reporting and recommendation to better manage your data and IT infrastructure. • Training. The Technical Account Management service entitles members of your organization to participate in...
Summary: ...natural language description of the subject. It returns all agents and profiles that match this description together with the names of the users who own the agents or profiles. • Enables employees to find experts within the organization • Retrieve information from an expert agent or profile • Promotes...
Summary: ...Comprehensive document management functionality (version control, security, audit trails, etc.) facilitates the creation and editing of documents, and the innovative approach for filing emails promotes faithful usage of the system. The ease of use and the intuitive nature of the electronic file ensure...
Summary: ...Revenue Per User (ARPU) by increasing the uptake of higher-value services. Success depends on delivering the right content to the right consumer. It is widely held that search is the answer to this challenge, but effective search is just the beginning. Operators need to distribute targeted content even...
Summary: ...who originally asked the question as well as being stored for future use. email Server Users send questions to the Autonomy Answer service by email Autonomy answer replies to questions via email Questions are analysed using Natural Language Processing and automatically matched to answers on IDOL Server...
Summary: ...obscured protection gaps that often exist in virtual and cloud based deployments? With HP Data Protector, you can seamlessly protect and harness data wherever it resides—from the edge of the network to the datacenter, and across physical, virtual, and cloud environments. Based on HP StoreOnce, the industry’s...
Summary: ...environment is becoming more complex, and the nature of recovery is changing rapidly. To keep your business operating at its full potential, you need to meet the challenges of: • Global remote-office protection •Mission-critical application protection in virtual environments •Regulated industry...
Summary: ...HP Data Protector Software - Data sheet. More than 41,000 customers around the world, and nearly half of the Global 500, rely on HP Data Protector software to protect their critical applications and data. Data Protector simplifies application protection in virtual and physical environments through unified...
Summary: ...Autonomy Retina Overview. Product Brief IDOL Retina Features Retrieval Conceptual queries Users can enter natural language queries that return references to conceptually similar documents. Conceptual querying includes: • Query by example • Query refinement by example • Keyword search • Wildcard...
Summary: ...to all process information, notes and decision options directly on their BlackBerry • Secure digital signature support to meet all legal requirements • The ability to perform all of the above functions, even when disconnected from the wireless network (for example, while working during a fight) Cardiff...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...more than 14 percent of U.S. natural gas production and a significant portion of refinery production capacity at facilities in the Gulf of Mexico region. As a member of the Gulf Coast community for more than a century, one of the largest integrated energy companies in the world was determined to help...
Summary: ...online to understand cross-channel shopping behaviors and satisfaction. At a weekly “Voice of the Customer” meeting, chaired by the CEO and attended by key operational executives, new insights are identified to modify the customer experience in terms of range, service standards, pricing and promotions...
Summary: ...Social Media and Information Compliance - Autonomy whitepaper. Audigier, relying on precedent in the Ninth Circuit, held that strictly private messages on social media sites were not subject to discovery per a third-party subpoena, since they are materially the same as text messages or emails.22 The Court...
Summary: ...system should be mandatory. Comprised of attorneys, paralegals, a member of the Legal IT staff, and DuPont Legal’s knowledge manager, the board functions as individual experts representing their own areas of expertise. Decisions within one board member’s area of expertise are considered final. Questions...
Summary: ...may be questions that cannot be fully explored in the interviews, the ERM program team could be left with the risk of making assumptions. It is much better to organize workshops allowing stakeholders to provide answers to questions from those impacted by the change. Verification workshops provide a forum...
Summary: ...leveraging a system where content, along with associated metadata and business logic, is created in a format that is easily re-useable on the web, print, or wireless devices. Organizations need to rapidly enhance the customer experience or roll out new experiences such as a new campaign page, agent contact...
Summary: ...off e-mail. Rather, firms must acknowledge the importance of e-mail in daily work, and give users the tools to overcome the problems it can sometimes present. No solution can deliver results if it remains untouched. To gain widespread acceptance and full adoption by attorneys and other members of the...
Summary: ...Managing the Customer Experience. Consistently and centrally manage content such as images, product descriptions, legal terms, promotions, and logos. Use it to create, personalize, and publish communications using the channels preferred by your customers, including print, email, mobile, SMS, and social...
Summary: ...the potential of stored knowledge bases worldwide, the knowledge itself needs to be distributed/shared amongst its global user base, regardless of the language in which it was originally presented. Currently most enterprises need to manage content that is represented in more than one language. Solutions...
Summary: ...Compliance After the Global Credit Crisis. SEC testified that hedge funds should be included in future regulatory regimes.26 In responses to questions from the relevant Senate Sub-Committee, SEC Nominee Mary Schapiro noted she “would specifically endorse the registration of hedge funds.”27 This view...
Summary: ...New York City Bar Committee on Professional and Judicial Ethics Formal Opinion 2008-1, which states that electronic documents which serve the same purpose as paper documents should be held to the same retention guidelines as paper documents. The Opinion explains that generally emails should be retained...
Summary: ...a malpractice claim may, in some situations, be brought up to four years after the normal statute of limitations has expired. 11 and production of electronic data. The court held that during litigation, counsel must institute a “litigation hold,” making certain that all sources of potentially relevant...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
Find us on Facebook
Follow us on Twitter
See us on YouTube
Find us on LinkedIn
