AppliedTheory and NativeMinds Partner to Develop Automated Online Natural Language Sales and Service Solutions
Agreement to Integrate Innovative vRep Technology for Highly Sophisticated e-Business Solutions and Unprecedented Virtual Customer Support
San Francisco, CA - 2000-07-25 - AppliedTheory Corporation (NASDAQ: ATHY), a premier provider of integrated Internet Business Solutions, and NativeMinds, Inc., the leading provider of automated, natural-language customer service and sales representatives for the Internet, today announced an agreement to integrate NativeMinds' vRep technology with AppliedTheory's innovative e-business solutions for Fortune 1000 customers.
Virtual Representatives, or vRepsTM, are automated online personalities that effectively engage and support customers on the Internet in the same way human sales representatives do at leading brick-and-mortar companies - via fast, informative, and enjoyable two-way conversation using plain English. Companies currently using NativeMinds software include Oracle, Convergys, GlaxoSmithKline, reflect.com, and Deutsche Telekom subsidiary One 2 One.
AppliedTheory will incorporate software and services from NativeMinds to build sophisticated vReps into customer solutions for improved customer satisfaction, increased customer lifetime revenues, and significant, measurable ROI. As part of the integration of customer solutions, AppliedTheory and NativeMinds will collaborate on training and support, as well as participate in joint marketing activities. Current AppliedTheory customers include Carrier, Citibank, Nextlink, Oneida, and Ziff-Davis.
"AppliedTheory incorporates a core principle of superior customer service and support through best-of-breed technology solutions," said Richard Mandelbaum, AppliedTheory's CEO and Chairman of the Board. "NativeMinds provides a truly compelling technology and measurable ROI that greatly enhances our ability to provide customers with highly-effective, enterprise-scale eCommerce and support solutions."
vReps can be integrated with existing business systems such as CRM, eCommerce, order tracking and shipping applications, enabling customers and employees alike to access and leverage data from disparate sources via an intuitive, unified natural language interface. Drawing information from these multiple systems, a vRep provides the first line of round-the-clock customer service and online sales assistance-fast becoming a necessary competitive tool in today's Internet economy. For e-businesses, this level of responsiveness and customization deepens online customer relationships while reducing customer service costs.
"AppliedTheory is recognized internationally for its excellence in e-Business solutions with particular emphasis on customer service and support," said NativeMinds CEO Walter Tackett. "By leveraging NativeMinds' vRep technology solutions, this partnership will enable businesses to automate real-time customer interactions at lower costs, and deliver the ideal bricks-and-mortar customer service experience on the Web."
About AppliedTheory
With deep roots in the emerging Internet marketplace, AppliedTheory offers a peerless strategic vision to companies and public sector organizations seeking everything from simple Internet access to sophisticated large-scale, Internet-based application development. AppliedTheory's integrated solutions are tailored not only to the customer's immediate needs, but are engineered to respond to future demand, with an emphasis on customer support and service. Together with its strategic business partners, AppliedTheory implements a broad range of best-of-breed services nationwide, including e-Business Solutions, needs assessment and security consulting, AIP and Web site hosting, Internet access, Virtual Private Network (VPN) implementation and ongoing end-to-end support. More than a technology company, AppliedTheory understands the Internet business and how to do business on the Internet. AppliedTheory is headquartered in New York, NY. For more information, access the company's Web site at http://www.appliedtheory.com.
About NativeMinds
Incorporated in 1999, NativeMinds (formerly Neuromedia) is the leading provider of software and services to create automated natural-language customer service and sales representatives - vReps - for eCRM. Leading customers of NativeMinds' vRep solutions include Oracle, Convergys, One 2 One, Axcess.com, Procter & Gamble, reflect.com, GlaxoSmithKline and Track Data. NativeMinds is a privately held corporation based in San Francisco, CA. For more information, visit www.nativeminds.com.
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