AppliedTheory and NativeMinds Partner to Develop Automated Online Natural Language Sales and Service Solutions
Agreement to Integrate Innovative vRep Technology for Highly Sophisticated e-Business Solutions and Unprecedented Virtual Customer Support
San Francisco, CA - 2000-07-25 - AppliedTheory Corporation (NASDAQ: ATHY), a premier provider of integrated Internet Business Solutions, and NativeMinds, Inc., the leading provider of automated, natural-language customer service and sales representatives for the Internet, today announced an agreement to integrate NativeMinds' vRep technology with AppliedTheory's innovative e-business solutions for Fortune 1000 customers.
Virtual Representatives, or vRepsTM, are automated online personalities that effectively engage and support customers on the Internet in the same way human sales representatives do at leading brick-and-mortar companies - via fast, informative, and enjoyable two-way conversation using plain English. Companies currently using NativeMinds software include Oracle, Convergys, GlaxoSmithKline, reflect.com, and Deutsche Telekom subsidiary One 2 One.
AppliedTheory will incorporate software and services from NativeMinds to build sophisticated vReps into customer solutions for improved customer satisfaction, increased customer lifetime revenues, and significant, measurable ROI. As part of the integration of customer solutions, AppliedTheory and NativeMinds will collaborate on training and support, as well as participate in joint marketing activities. Current AppliedTheory customers include Carrier, Citibank, Nextlink, Oneida, and Ziff-Davis.
"AppliedTheory incorporates a core principle of superior customer service and support through best-of-breed technology solutions," said Richard Mandelbaum, AppliedTheory's CEO and Chairman of the Board. "NativeMinds provides a truly compelling technology and measurable ROI that greatly enhances our ability to provide customers with highly-effective, enterprise-scale eCommerce and support solutions."
vReps can be integrated with existing business systems such as CRM, eCommerce, order tracking and shipping applications, enabling customers and employees alike to access and leverage data from disparate sources via an intuitive, unified natural language interface. Drawing information from these multiple systems, a vRep provides the first line of round-the-clock customer service and online sales assistance-fast becoming a necessary competitive tool in today's Internet economy. For e-businesses, this level of responsiveness and customization deepens online customer relationships while reducing customer service costs.
"AppliedTheory is recognized internationally for its excellence in e-Business solutions with particular emphasis on customer service and support," said NativeMinds CEO Walter Tackett. "By leveraging NativeMinds' vRep technology solutions, this partnership will enable businesses to automate real-time customer interactions at lower costs, and deliver the ideal bricks-and-mortar customer service experience on the Web."
About AppliedTheory
With deep roots in the emerging Internet marketplace, AppliedTheory offers a peerless strategic vision to companies and public sector organizations seeking everything from simple Internet access to sophisticated large-scale, Internet-based application development. AppliedTheory's integrated solutions are tailored not only to the customer's immediate needs, but are engineered to respond to future demand, with an emphasis on customer support and service. Together with its strategic business partners, AppliedTheory implements a broad range of best-of-breed services nationwide, including e-Business Solutions, needs assessment and security consulting, AIP and Web site hosting, Internet access, Virtual Private Network (VPN) implementation and ongoing end-to-end support. More than a technology company, AppliedTheory understands the Internet business and how to do business on the Internet. AppliedTheory is headquartered in New York, NY. For more information, access the company's Web site at http://www.appliedtheory.com.
About NativeMinds
Incorporated in 1999, NativeMinds (formerly Neuromedia) is the leading provider of software and services to create automated natural-language customer service and sales representatives - vReps - for eCRM. Leading customers of NativeMinds' vRep solutions include Oracle, Convergys, One 2 One, Axcess.com, Procter & Gamble, reflect.com, GlaxoSmithKline and Track Data. NativeMinds is a privately held corporation based in San Francisco, CA. For more information, visit www.nativeminds.com.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
Summary: ...to an estimated 4,000 customers per day. There are two key reasons for Tesco’s continued success. First is its tremendous market penetration in the U.K. (over 95 percent) and European market, giving it the unique ability to leverage its “brick and mortar” stores as grocery “warehouses.” The...
Summary: ...Boden - Case Study. PROMOTE POWER PROTECT Boden Company Background Founded by Johnnie Boden in 1991, Boden is an award-winning, UK-based clothing retailer with operations throughout Europe and the Unites States. Its collections comprise the Boden range for men and women, Jonnie B for teenagers, Mini Boden...
Summary: ...WorkSite’s Outlook integration—which Karnick calls “far superior to any competing platform”—allows the Firm to offer its professionals the ability to access complete matter content via the same interface used for e-mail, contact management, and calendaring. “WorkSite’s Outlook integration...
Summary: ...The force employs more than 2,000 regular Police Constables, supported by more than 1,500 civilian staff and Police Community Support Officers. In 2010, Cheshire Constabulary handled more than 100,000 emergency calls and nearly 300,000 non-emergency calls. The Need The nature of policing demands quick,...
Summary: ...vertically integrated oil and gas company operating in oil and gas exploration and production, refining and marketing of oil products. Its subsidiaries are engaged in LPG business, natural gas transportation and providing integrated oilfield services. INA is a medium-sized European oil company and a significant...
Summary: ...Sky needed to implement a catalyst to change the way agents were assessed and managed, enabling true ownership of performance by the individual. A Best of Breed Platform Sky looked for a partner that truly understood its unique culture and had a wealth of experience in the delivery and support of best-of-breed...
Summary: ...to support our firm’s rapid growth,” says Leong. Offline functionality allows users to download documents or entire workspaces for disconnected use, then sync automatically on reconnection. Enhancing the Value of Information through System Integration As a technologically sophisticated firm, Rodyk...
Summary: ...which adds to their ability to manage and motivate the call center staff. Aflac was confident it had made the right choice for its customers. “Autonomy was the best fit for Aflac. The ROI offered by the system was high and it could work with our other systems. In addition, the level of training and...
Summary: ...Value “Autonomy Optimost supports our alignment with the success of our customers,” said Lubrano. “Our investment brings concrete ROI in the form of greater value for the firms listed on our websites.” The ability to continually analyze and understand its online performance has helped LexisNexis...
Summary: ...utilized by our National Sales Organizations, whether in a product release or on one of our micro sites. The objective has been to give our hard-pressed local staff time to focus on analysis, creative promotions and customer contact whilst maintaining consistency of message and presentation.” —David...
Summary: ...under license. [20120718_PI_CS_AHA] Also critical to the success of HospitalConnect has been the services and technology provided by Sun Oracle—which include Sun Oracle missioncritical servers, providing the AHA the scalability and security it requires. An important component of the Autonomy content...
Summary: ...We have a way to keep our organization aligned around the brand.” FYI Portal Fuels Future Growth “To measure ROI,” Rodgers explained, “we use customer satisfaction research for both our company and our online presence, and also measure brand awareness around the globe through online surveys. This...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Extensive monitoring functionality with multiple call acquisition options including record-on-demand and live monitor • Intelligent monitoring techniques to conserve system resources, improve recording quality, and reduce workloads • Proven, measurable ROI benefits, such as higher productivity, lower...
Summary: ...understanding of case activity, risks and potential costs in a holistic manner. The Chaining Console also enables legal chaining, securely providing outside counsel with case information. Dynamic virtual teams can now manage the entire litigation process from start to finish via one common platform.
...
Summary: ...Appliances In today’s unpredictable business environment, organizations need fast, flexible applications that can process 100 percent of growing volumes of human information and structured data. The ability to understand all content is critical given the disparate nature of multichannel communications,...
Summary: ...the threat of security breaches. The Solution To overcome these challenges, IDOLme operates as an extension of Autonomy’s awardwinning enterprise information platform. It provides a converged mobile workspace that ensures executives always have ready access to the most up-to-date information. Increase...
Summary: ...feature which is able to suggest classification schemes based on similar concepts and ideas that exist within the data landscape of the enterprise and also consume any source of external data which might be representative and present the business with representative schemes from these sources. Early Case...
Summary: ...data analysis software, Autonomy Virage collates and cross-references information from disparate sources, such as live feeds, databases and web-based applications. The system can then automate functions on captured data to streamline security operations and deliver genuine ROI by maximizing system efficiency....
Summary: ...of on-screen information is lost within 15 minutes of the system operator being logged on. Using Autonomy Virage all data is captured an analyzed to minimize losses, maximize efficiency and deliver genuine ROI. Intelligent Post Event Analysis All captured data can be analyzed post-event by reviewing images...
Summary: ...Autonomy WorkSite in the Cloud - Product Brief. • Increased predictability of costs • Scalable architecture • Faster ROI • Increased business agility • A simplified and optimized IT environment with less to own and operate • Ad hoc expansion to support growth within the organization • Sophisticated,...
Summary: ...Autonomy’s Introspect, a multi-billion-dollar company consolidated many cases onto one platform to drive down costs and reduce time scales, greatly exceeding ROI estimates. Long-standing clients have as many as 150 million pages currently hosted in the Autonomy online environment for active review....
Summary: ...changes and insufficient training, all contribute to reduce system efficiency even further. Autonomy Virage’s Intelligent Scene Analysis System (iSAS) automates proactive surveillance to streamline security and deliver maximum ROI. Using world-leading image analysis technology, iSAS offers state-of-the-art...
Summary: ...text, images, audio and video • Seamlessly integrates with Autonomy’s Multichannel Analytics product, Autonomy Explore Industry’s Fullest Functioning Media Aggregation Source Autonomy MAS supports large volumes of real-time data and sophisticated queries. The infrastructure supports billions of...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...organizations need to implement systems that can automatically identify critical patterns across all customer touch points. Autonomy Social Media Governance can help organizations meet information governance obligations across customer contact centers, web properties, brick and mortar locations, and social...
Summary: ...facility or other data center. The following sections help companies identify and assign value to these cost categories. These costs can then be incorporated in a Return on Investment (ROI) analysis. 4 How To Measure The ROI of Cloud Data Protection Calculating the Costs: Tape Backup Systems Many companies...
Summary: ...ones. Typical ROI Calculation for LiquidOffce Return on investment calculations for LiquidOffice are based on replacing manual and paper-based forms processing with electronic forms and automatic routing. Here is a typical example with representative ROI results.
...
Summary: ...to risk management. The incorporation of real-time risk mitigation and investigative capabilities into an enterprise information risk management solution will shift a post mortem and potentially public analysis of what went wrong to a proactive, private resolution of risk matters with minimized risk of...
Summary: ...Autonomy Whitepaper - How to Measure ROI for Online PC Backup and Recovery. The court ruled not only, “the defendant to produce, at its own expense, all responsive email existing on its optical disks, active servers, and five backup tapes,” but later, having found several of these tapes to have been...
Summary: ...that favors both high and low IQs. It is human nature to emphasize what one does well and de-emphasize what one does not. When determining how to tag and rank information, it will always be the metadata that fits the users metrics of what to emphasize that will get tagged, which may not be representative...
Summary: ...and destruction policies relies on time-consuming and laborious action by individual users—if they can be persuaded to put aside more urgent tasks. The difficulty of monitoring advice sent via e-mail can expose a firm to liability, and the complexity of recovering e-mail records in the event of a civil...
Summary: ...Intelligent Documents. Better BPM. To process the forms, employees print and submit them via expensive overnight mail. The overall process is time consuming, inefficient, expensive and error prone. Plus, there is no way to track progress in real time. After LiquidOffce: By incorporating LiquidOffice,...
Summary: ...retiring or changing applications. And only HP gives you access to one of the most trusted services organizations in the world, with decades of migration expertise. Need proof? Calculate your savings and generate a customized report now! www.hp.com/go/imhub/dataprotector/roi For more information Get technical...
Summary: ...management. This broadening use of enterprise search has created a need for a platform solution that addresses Pan-Enterprise Search. Convergence of Information Management, Information Governance and eDiscovery The explosion of electronic information is leading to a convergence of information management,...
Summary: ...9 • Corporations should designate a single senior management level employee (such as the CFO, COO or Chief Security Officer) (the “Designee”) to act as the company’s representative for the electronic information system and, in the post triggering event context, the nature of all litigation hold...
Summary: ...the United States was hit by two destructive hurricanes: Katrina and Rita. The oil industry suffered a shutdown of 25 percent of all U.S. crude oil production, more than 14 percent of U.S. natural gas production and a significant portion of refinery production capacity at facilities in the Gulf of Mexico...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
Find us on Facebook
Follow us on Twitter
See us on YouTube
Find us on LinkedIn
