K2 Design and NativeMinds Partner to Deploy Next Generation Personalized Internet Experience -- "Virtual Representatives"
eCRM Breakthrough Delivers Automated, Natural-Language Online Sales and Support, Reducing Operator-based Support Costs While Maintaining Personalized Feel and High-Touch Quality for Consumers
San Francisco, CA - 2000-07-24 - K2 Design, Inc. (NASDAQ: KTWO, KTWOW), an Internet business strategy company, and NativeMinds, Inc., the leading provider of automated, natural-language service representatives for the Internet, today announced a partnership to jointly develop and market NativeMinds' Virtual Representatives, or vRepsTM. This technology represents the next generation of personalized Internet experience, because it interacts with customers in a conversational way, interpreting questions and responding in natural language phrases that deliver the quality of service experience that until now could only be offered with expensive, phone based customer service centers.
vReps are a breakthrough in eCustomer Relationship Management (eCRM), because they create the opportunity to slash millions from support costs while maintaining the high quality of customer service experience consumers demand.
"At K2, we see that vReps directly address a critical problem facing corporate America - how to maintain a 'high touch' feel to the service experience using automated online support," says Lynn Fantom, president and CEO of K2 Design. "Until now, the online service experience could not compete with operator based support, but interacting with a vRep has the feel of a live conversation. Companies with hundreds of pages of phone scripts are ideally positioned to turn those four dollar customer service calls into online sessions that cost pennies, saving millions in service costs while still maintaining the quality of service experience."
vReps are automated online personalities that effectively engage and support customers on the Internet, with fast, accurate answers to sales and support questions at costs much lower than traditional support channels, such as phone or email. Companies currently using NativeMinds vRep technology include Oracle, Procter & Gamble, Convergys, GlaxoSmithKline, and Deutsche Telekom subsidiary One 2 One.
K2 will incorporate software and services from NativeMinds to build sophisticated vReps into online, automated customer solutions that significantly lower costs of sales and service support, maintain high levels of customer satisfaction, and deliver a measurable ROI. As part of the integration of customer solutions, K2 and NativeMinds will collaborate on training and support, as well as participate in joint marketing activities.
"NativeMinds seeks partners who are the best in their business," said NativeMinds CEO Walter Tackett. "We look forward to integrating solutions that combine K2's expertise in Web-based strategies and initiatives with our expertise in vRep solutions for eCRM and online support."
About K2 Design
K2 Design, an Internet business strategy company, provides end-to-end consulting and development services including analysis, planning, systems design, creative, and implementation. Ranked by Deloitte & Touche among the fastest growing technology companies in the U.S. in 1999, K2 constructs user-centric digital channels that map to enterprise-wide processes and goals. K2's process-driven approach utilizes the strategic, conceptual, technical and marketing experience it has developed since 1993 to help multi-divisional and global companies maximize their Internet opportunities. Clients include Hewlett-Packard, Philips Lighting, Puerto Rico Convention Bureau and Standard & Poor's. For more information please visit our web site: www.k2design.com.
About NativeMinds
Incorporated in 1999, NativeMinds (formerly Neuromedia) is the leading provider of software and services to create automated natural-language customer service and sales representatives - vReps - for eCRM. Leading customers of NativeMinds' vRep solutions include Axcess.com, Oracle, Convergys, One 2 One, Procter & Gamble, reflect.com, GlaxoSmithKline and Track Data. NativeMinds is a privately held corporation based in San Francisco, CA. For more information, visit www.nativeminds.com.
For more information, contact Verity at info@verity.com or at World Wide Web site http://www.verity.com or call 408-541-1500.
Verity and the Verity logo are registered trademarks or trademarks of Verity, Inc.
Summary: ...Information Act (FOIA) requests about VHA facilities from the public or the media, as well as requests from Congress about VA medical care, that require input from the VHA. In the case of complaints, the OMI’s response depends on the nature of the case. Some are resolved with little more than a phone...
Summary: ...said, “For lawyers or compliance officers the real benefits of the Autonomy solution are that it can provide focused information on specific subjects they are interested in. It does not only send them news, it sends them precedents, updates and even more importantly, it puts them in touch with experts...
Summary: ...Most Admired Companies for ten consecutive years and was listed as the industry leader in innovation, quality of management and long-term investment categories. Based at the company´s Columbus, Ga, headquarters, Aflac´s call center has a staff of about 300 representatives and fields an average of 20,...
Summary: ...WorkSite, it pulls vendor information from Oracle Financials to automate the assignment of metadata to invoices. AP personnel, approvers, and select users can also view invoices stored in WorkSite using a link within Oracle Financials. This way, people can approve invoices from within Oracle without even...
Summary: ...The force employs more than 2,000 regular Police Constables, supported by more than 1,500 civilian staff and Police Community Support Officers. In 2010, Cheshire Constabulary handled more than 100,000 emergency calls and nearly 300,000 non-emergency calls. The Need The nature of policing demands quick,...
Summary: ...vertically integrated oil and gas company operating in oil and gas exploration and production, refining and marketing of oil products. Its subsidiaries are engaged in LPG business, natural gas transportation and providing integrated oilfield services. INA is a medium-sized European oil company and a significant...
Summary: ...service marks are trademarks of Interwoven, Inc, which may be registered in certain jurisdictions. All other trademarks are owned by their respective owners. cs_kaplan_singlepages_20080807 A question of trust “Moreover, from our review process which included a cost/benefit analysis, not only did we...
Summary: ...allows RICS to convert documents from paper-based to electronic format, and includes an email gateway for efficient routing of in-bound emails. The partner helped RICS design a custom, seamless integration between the case management solution and existing RICS systems. The solution comprises the following...
Summary: ...of natural resources, the Department of Natural Resources,Mines and Energy (NRM&E) has turned to Web Content Management to better inform the public about natural resources by managing its huge store of online information. As its name suggests, the department’s responsibilities include managing and mmaintaining...
Summary: ...important paperwork every time a package was misplaced. The paperwork included invoices, various HR documents, and payroll forms. “The restaurants would send it one day and we would be inundated with more than 800 packages the next day,” says Bret Sawinski, Ruby Tuesday Director of Financial Technology....
Summary: ...been a tremendous boost for Scripps’ high-traffic Web sites. In June 2001, foodtv.com shattered its monthly traffic record with an amazing 93 million page views—well past the site’s former mark of 63 million page views. The increase represented a 168% increase over the previous year’s numbers....
Summary: ...sector performance and accountability. The Auditor-General’s mandate extends to all Australian Government agencies, authorities, companies and subsidiaries. The nature of this organisation’s broad ranging role has given it extensive powers of access to Commonwealth documents and information. Managing...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...feature which is able to suggest classification schemes based on similar concepts and ideas that exist within the data landscape of the enterprise and also consume any source of external data which might be representative and present the business with representative schemes from these sources. Early Case...
Summary: ...background while users work • Unmatched security and scalability, with over 31 PB under management • Fully automatic, conceptual, policy-based protection • Advanced IDOL-based de-duplication Benefits: • Keep users in touch with their business information from their devices of choice • Enables...
Summary: ...Cloud Increased mobility equates to increased opportunities for data loss, which requires flexible recovery options that leverage the cloud. Autonomy Connected Backup Mobility enables users to recover individual files, file sets, or full systems on a range of devices including smart phones, tablets, laptops,...
Summary: ...for iPhone, iPad and the BlackBerry, WorkSite Mobility provides a rich interface and the ability to access documents, spreadsheets and filed email even when the phone is disconnected. The WorkSite Mobility client software gives the user a superior experience, high performance and local storage capabilities...
Summary: ...diagnostic tool, Auminence can be accessed via the cloud, on-premise, or a hybrid approach. Auminence is available on mobile devices including the iPad, iPhone, and other smart phones. Features Suggested diagnoses based on clinical features, gender, location, and travel history Within seconds of inputting...
Summary: ...allows you to utilize array-based snapshots to protect mission-critical applications and free you from restrictive backup windows and down to the second recovery restores applications to the exact time required by your organization. One touch setup protects data on the world’s largest and most secure...
Summary: ...Appliances In today’s unpredictable business environment, organizations need fast, flexible applications that can process 100 percent of growing volumes of human information and structured data. The ability to understand all content is critical given the disparate nature of multichannel communications,...
Summary: ...agent coaching. Audio recordings can be easily exported to be utilized in eLearning or other training programs. Used in conjunction with Autonomy Qfiniti's Advise module, recording segments can be linked to specific evaluation questions to simplify reviews. • Coaching notes • Links to evaluation questions...
Summary: ...Street Suite 215 Waltham, MA 02451 USA Phone: +1 (781) 810 2200 Fax: +1 (781) 622 3980 Europe The Innovation Centre NI Science Park Queen's Road, Queen's Island Belfast BT3 9DT UK Phone :+44 (0)28 9073 6200 Fax: +44 (0)28 9073 6201 Asia/Pacific Level 11, Tower B Zenith Centre 821 Pacific Highway Chatswood...
Summary: ...customers' minds at ease, as Autonomy will, because customers trust in the brand. Q: Will Autonomy's sales efforts compete with mine? A: You may encounter our direct sales representatives. However, Autonomy's channel-neutral policy allows our sales representatives to work with our partners to close business...
Summary: ...the cost of care and practice in a manner which responsibly considers healthcare resource constraints. HDOs must oversee a standardized and efficient practice of medicine, computerize health records and incorporate analytics, and constantly evaluate available resources in order to allocate them in a manner...
Summary: ...manage rich media, incorporate social media, and conduct multivariate testing Refne your content based on customer feedback When you understand your customers’ perceptions, behavior, and sentiment across a variety of communication channels, including phone, email, chat, and web, you can better market...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...lexicons and conceptual search and classification tools. Autonomy Social Media Governance – As communications increasingly move to the social realm, organizations need to implement systems that can automatically identify critical patterns across all customer touch points. Autonomy Social Media Governance...
Summary: ...as individual experts representing their own areas of expertise. Decisions within one board member’s area of expertise are considered final. Questions of a broader nature are brought to the full board for decision. Knowledge Management One of the key benefits of The Edge is its ability to transform...
Summary: ...was a clear trend by regulators to incorporate interactive content into their requirements, even if they did not intend the effect. When email first became more prevalent, there were often discussions as to whether it merely represented a transient form of communication, or was actually subject to retention...
Summary: ...just because a VM is created doesn’t mean that it’s protected. When new VMs are created, the backup administrators may or may not know about it. If that VM isn’t incorporated into the backup and recovery process, it won’t be protected. Finally, while VMware has resolved the server overhead issue...
Summary: ...assignment. Executives at their parent company, AT&T, knew that a small percentage of customers cancelled service every month. They wanted to understand why. To answer that question, the Bell Labs project team queried reams of data in AT&T’s billing and operational systems, looking for hidden patterns...
Summary: ...questions you didn’t even know to ask. Human inFormation: The Next Evolution of IT. 13 HUMAN inFORMATION “Autonomy's unique Meaning-Based platform enables organizations to seamlessly incorporate untapped resources, such as phone recordings and emails, into their corporate strategy and benefit from...
Summary: ...probability that the content in question deals with a specific subject. In this way, Autonomy extracts the content’s digital essence, encodes the unique “signature” of the concepts, and enables a host of operations to be automatically performed on emails, phone conversations, video, documents and...
Summary: ...or transactional. Without the right controls in place to manage permissions, the organization is exposed to new levels of risk. Another consideration is the heterogeneous nature of the typical enterprise infrastructure, with many back-end systems each with their own notion of sign-on or access control....
Summary: ...universe of customer interactions to obtain the context required to form an understanding of this human-friendly information. It incorporates proven speech analytics tools: keyword, phoneme and Boolean searches, grammar/lexicon parsing and natural language, but more than that, it pulls from sources including...
Summary: ...in Practice In practical terms, bringing web provisioning into regulatory compliance will require a different process for each IT organization based on the nature of the code, content and configurations in question, their business requirements and other factors. The implementation of the Interwoven CAP...
Summary: ...Underground No. of Meters: New Service: Amps: Volts: 120/240 277/480 Overhead Underground No. of Meters: Number of Feeders and Ampacity Location and Nature of Proposed Electrical Work No. of Lighting Outlets No. of Hot Tubs No. of Transformers Total KVA No. of Lighting Fixtures No. of Receptacle Outlets...
Summary: ...Addressing the Information Governance Challenge - Autonomy Whitepaper. FINRA touches virtually every aspect of the securities business—from registering and educating all industry participants to examining securities firms; writing and enforcing rules and the federal securities laws; informing and educating...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
Find us on Facebook
Follow us on Twitter
See us on YouTube
Find us on LinkedIn
