By analyzing the structures and meaning of language, IDOL determines the positive and negative characteristics of each piece of information and creates relevant classification systems. IDOL can determine the degree to which a sentiment is positive, negative or neutral for the entire content or a segment of the content. In addition, administrators can apply multiple tagging functions and specific threshold cut-offs to determine the sensitivity of sentiment analysis.
Autonomy Reputation Analysis
IDOL enables organizations to actively manage and protect their corporate reputations by monitoring the spiraling amount of user generated content on the Internet, as well as all forms of traditional media such as the national press and trade publications. Reputation analysis extracts meaning from these articles and conversations and automatically performs detailed statistical analysis to identify emerging trends and their implications for the reputations of people, companies and products. Reputation analysis aids strategic communications programs across the spectrum of traditional and new media, including newspapers, television, blogs, forums, message boards, social networks and online communities. IDOL has no problem understanding slang, industry-specific words, sarcasm or variants in spelling and can also adapt to the dynamic nature of language. Automatic, in-depth analysis can then form the basis of a proactive response, ensuring that the enterprise does not ignore a new and increasingly powerful soap box.
An automatic response engine such as the IDOL Answer module can be used to answer specific communications and promote corporate messaging. By using reputation analysis to monitor exactly what has been said about a new product launch over a protracted period of time, for example, the technology can measure the success of launch activities and determine whether or not a specific product improvement is needed. This helps not only to protect the company's brand and reputation but actually influences strategic investment in the product and reduces costs. Reputation analysis is also legally attestable and can support litigation where unfounded, defamatory comments made by rogue journalists or competitors negatively influence the company's reputation.
Key Benefits
Increase customer retention rates
Help companies keep on top of issues and respond to trends impacting on business
Adjust and optimize communication strategies
Identify those voices and publications influencing customers and competitors
Protect revenue, lower operational costs and mitigate risk
Receive early warnings of market developments
Guide strategic product development
Preserve consumer, supplier and partner confidence
Forthcoming Events for Sentiment Analysis, automatically and in real-time
Archived Events for Sentiment Analysis, automatically and in real-time
Summary: ...and blogs, had been heavily reliant on human effort and hampered by human error and sheer scale. The more of these sources El Mundo could leverage, then the more complete its coverage and the greater its influence and reputation in this highly competitive area. As well as just collecting, collating and...
Summary: ...analyzing patterns and identifying concepts within the data, enabled La Voz de Galicia to achieve their goal of retrieving information with the utmost speed and accuracy. Autonomy IDOL for Web presence and SGDVoz enables automation on various operations so that journalists can now access articles that...
Summary: ...with the ability to adapt The HP solution leverages the power of IDOL, Autonomy’s Intelligent Data Operating layer, to automatically understand the concepts expressed in tweets, news articles and blogs. It is able to identify trends, themes and subject adjacencies, automatically sifting through the...
Summary: ...with the ability to adapt The HP Autonomy solution leverages the power of IDOL, Autonomy’s Intelligent Data Operating Layer, to automatically understand the concepts expressed in tweets, news articles, and blogs. It is able to identify trends, themes, and subject adjacencies, automatically sifting through...
Summary: ...improving both the number of search queries generated and the search click-through rates. In addition, EarthLink is able to improve customer engagement by increasing clicks on its portal, while delivering an improved online experience. For instance, EarthLink was able to determine that placing a second...
Summary: ...Now that product managers have the ability to instantly post and update online product information, more and more customers are visiting Rogers’ to research products and take advantage of new promotional offers. With its newfound agility, Rogers feels confident it can provide customers with all the...
Summary: ...with sight loss. As a charity, it manages large amounts of information related to donors and beneficiaries of its charitable work. Because this information is of a sensitive nature, the RNIB must ensure that their information is maintained in a secure manner, in compliance with stringent government regulations....
Summary: ...required the capability to monitor and assess the relevance and impact of news within a timeframe that would enable its clients to effectively modify or adapt their businesses and marketing activities. Precise needed to monitor the entire media spectrum, including newspapers, magazines, newswires, websites,...
Summary: ...pages, we’ve exponentially increased the number of email leads delivered to our law firm subscribers,” said Sharon Lubrano, product champion for Lawyers.com. While user surveys and customer pilots provided useful anecdotal information, they lacked the sophistication and statistical rigor to drive...
Summary: ...process. However, because of Introspect’s de-duplication features, the firm produced a more consistent production set. LaCour elaborated, “In the ‘old way’ of reviewing, several reviewers could be faced with the same document and make differing determinations. Using Introspect, and our tiered...
Summary: ...Records management system | IT case study | Department of Veterans Affairs | HP. In one case, a newspaper asked for the OMI’s reports on every case that had ever been brought against a particular medical center. “Before we implemented HP TRIM software, it would have taken several days to fulfill the...
Summary: ...property organization like ours,” says Bedard. “Once we get the data updated, when they look at an image, they will easily be able to determine exactly what we’re allowed to do with it. This would not be possible with our pre-MediaBin manual system.” Permissions-based access to specific folders...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...IDOL can determine the degree to which a sentiment is positive, negative or neutral for the entire content or a segment of the content. In addition, administrators can apply multiple tagging functions and specific threshold cut-offs to determine the sensitivity of sentiment analysis.
...
Summary: ...the call center, web site, point of sale, and social media. Sentiment analysis. Determine the degree to which a sentiment is positive, negative, or neutral for the entire interaction or a segment of the interaction. Hot and breaking topics. “Hot” clusters automatically detect burning topics across...
Summary: ...violations in social media postings with real-time blocking, quarantining and routing of information flow to enforce policy risks • Sentiment and Vibe Analysis to determine to which a sentiment is positive, negative or neutral • Hot and Breaking Topics automatically detect burning topics across interactions...
Summary: ...including 140-character tweets, videos, and slang • Gain insight into emerging trends, themes, and opportunities discussed in social media • Identify key bloggers and influencers •Capture, store, monitor, archive, and dispose of all social content for complete lifecycle management • Integrate...
Summary: ...and assign degrees of sentiment. As IDOL 10 performs sentiment classification dynamically and in real time, you can realize immediate benefits. For instance, you can respond quickly to negative sentiment as opinions arise in the blogosphere, or adjust your marketing campaign to effect positive reception....
Summary: ...not on the basis of crude electronic permissions, but on the human flow of ideas that cannot be regulated at the water cooler. The influence of individuals or programs can be measured across electronic boundaries. The repetition of confidences or the evolution of a concept can be detected, stopped or...
Summary: ...Gain control over all enterprise content. A category may be refined by adjusting the weighting of a term, the selection threshold, or by adding field text. This can be done individually or in combination. Once refinement is complete, the category can be published, making it available for use in automatic...
Summary: ...soon as documents are received, reducing latency and delays • Reduce costs for manual document sorting and data entry by up to 80% in individual departments or across the organization • Minimize risk of fines and damage to business reputation that arise from non-compliance by ensuring that paper-based...
Summary: ...of each and every question, whatever language or slang is used, and retrieve the most conceptually relevant answer or answers from a database of approved responses. Questions that cannot be answered automatically by the system within a specified confidence interval or that contain questions or concepts...
Summary: ...range of preservation and collection options for practitioners and IT administrators. By automating the entire legal hold process, you replace the high cost and protracted effort of manual solutions with a defensible process. Brochure | Autonomy Legal Hold 5 Autonomy Notification Management Module Automates...
Summary: ...preserve. ALH can be deployed on appliances, laptops, servers and in the cloud and provides a complete range of preservation and collection options for practitioners and IT alike. By automating the entire process, ALH replaces the high cost and protracted effort of manual solutions with a defensible process....
Summary: ...laptops, servers, and in the cloud to offer a complete range of preservation and collection options for practitioners and IT administrators. By automating the entire legal hold process, ALH replaces the high cost and protracted effort of manual solutions with a defensible process. Autonomy Notification...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...manual taxonomy creation, so it’s never an either/or choice. Sentiment Analysis IDOL’s unique technology allows advanced categorization based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, IDOL is able to determine the positive and negative characteristics...
Summary: ...to parse semantics to an intra-document level. For instance, the Sentiment Analysis functionality can determine the degree to which a sentiment is positive, negative or neutral for the entire content or a segment of the content. For example, a blogger may have a positive opinion on the iPod, but a negative...
Summary: ...testing solution integrated into an ongoing content creation and launch planning process, organizations can be confident that they have the optimal customer experience to increase conversion rates and customer satisfaction. “An enterprise’s reputation — its brand — is never built solely via advertising...
Summary: ...and transactional disputes. Web users are highly sensitive and weary of their personal information and seek reputable brands that will reassure users of any concerns of doing business with their site. Any public scrutiny or negative spotlight undermines the corporate brand and leads to years of lost business....
Summary: ...accurate results. Thus, traditional approaches fall short of locating desired products or pieces of information in a hassle-free and efficient manner. Anything from a spelling mistake to entering keywords with multiple connotations or query terms that are vague in meaning can trigger a laundry list of...
Summary: ...way to determining success, but this requires a commitment to engage users in a feedback process that users believe in and where their engagement can influence the outcomes. Poorly planned system design, supported by even the best change management approaches may be negatively judged by stakeholders to...
Summary: ...legal powers in 2001, the FSA has been energetic in imposing penalties for non-compliance. What's more, it publicizes names and details in each case, so that firms suffer damage to their reputation as well as their finances. Why compliance is vital to business success The pros and the cons The negative...
Summary: ...attorneys should generate and review a Random Sampling from both the set of documents MBC has flagged positive as well as from the set that MBC has flagged negative. For simplicity sake let us assume that we sampled from each at a 99% confidence level and margin of error of 2%. After extrapolating the...
Summary: ...the availability of historical records can make the difference between a positive outcome and a devastating fnancial loss. Direct legal liability withstanding, law frm CIOs have cited the importance of maintaining a frm’s reputation as a key consideration in RM. Of course, the ability to perform these...
Summary: ...same regardless of the language used. As a result, Autonomy is not confused by slang and language variations, is not dependent on language parsing, dictionaries or translation modules. * A further, detailed examination of APCM, its theoretical basis and implications can be found in the Autonomy Technology...
Summary: ...because they can get a more complete view of the customer and overcome channel biases that arise when analyzing a single channel or touchpoint. For instance, analyzing only call recordings creates a bias towards people that are more inclined to call the company rather than self-serve online. These people...
Summary: ...law. The penalties for failure to preserve potentially relevant ESI have included evidentiary sanctions, adverse rulings, and fines, not to mention negative media coverage resulting in damages to a company’s reputation that cannot be quantified. As part of a defensible process, the organization must...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
RSS Feeds
Find us on Facebook
Follow us on Twitter
See us on YouTube
Find us on LinkedIn
