By analyzing the structures and meaning of language, IDOL determines the positive and negative characteristics of each piece of information and creates relevant classification systems. IDOL can determine the degree to which a sentiment is positive, negative or neutral for the entire content or a segment of the content. In addition, administrators can apply multiple tagging functions and specific threshold cut-offs to determine the sensitivity of sentiment analysis.
Autonomy Reputation Analysis
IDOL enables organizations to actively manage and protect their corporate reputations by monitoring the spiraling amount of user generated content on the Internet, as well as all forms of traditional media such as the national press and trade publications. Reputation analysis extracts meaning from these articles and conversations and automatically performs detailed statistical analysis to identify emerging trends and their implications for the reputations of people, companies and products. Reputation analysis aids strategic communications programs across the spectrum of traditional and new media, including newspapers, television, blogs, forums, message boards, social networks and online communities. IDOL has no problem understanding slang, industry-specific words, sarcasm or variants in spelling and can also adapt to the dynamic nature of language. Automatic, in-depth analysis can then form the basis of a proactive response, ensuring that the enterprise does not ignore a new and increasingly powerful soap box.
An automatic response engine such as the IDOL Answer module can be used to answer specific communications and promote corporate messaging. By using reputation analysis to monitor exactly what has been said about a new product launch over a protracted period of time, for example, the technology can measure the success of launch activities and determine whether or not a specific product improvement is needed. This helps not only to protect the company's brand and reputation but actually influences strategic investment in the product and reduces costs. Reputation analysis is also legally attestable and can support litigation where unfounded, defamatory comments made by rogue journalists or competitors negatively influence the company's reputation.
Key Benefits
Increase customer retention rates
Help companies keep on top of issues and respond to trends impacting on business
Adjust and optimize communication strategies
Identify those voices and publications influencing customers and competitors
Protect revenue, lower operational costs and mitigate risk
Receive early warnings of market developments
Guide strategic product development
Preserve consumer, supplier and partner confidence
Forthcoming Events for Sentiment Analysis, automatically and in real-time
Archived Events for Sentiment Analysis, automatically and in real-time
Summary: ...and blogs, had been heavily reliant on human effort and hampered by human error and sheer scale. The more of these sources El Mundo could leverage, then the more complete its coverage and the greater its influence and reputation in this highly competitive area. As well as just collecting, collating and...
Summary: ...One of the biggest benefits to the firm is reputation protection,” adds Shenker. “It is difficult to put a value on something like reputation protection. How do you fix a damaged reputation?” Feedback has also been extremely favorable from members of the Conflict Checking team who perform as many...
Summary: ...analyzing patterns and identifying concepts within the data, enabled La Voz de Galicia to achieve their goal of retrieving information with the utmost speed and accuracy. Autonomy IDOL for Web presence and SGDVoz enables automation on various operations so that journalists can now access articles that...
Summary: ...improving both the number of search queries generated and the search click-through rates. In addition, EarthLink is able to improve customer engagement by increasing clicks on its portal, while delivering an improved online experience. For instance, EarthLink was able to determine that placing a second...
Summary: ...Now that product managers have the ability to instantly post and update online product information, more and more customers are visiting Rogers’ to research products and take advantage of new promotional offers. With its newfound agility, Rogers feels confident it can provide customers with all the...
Summary: ...pages, we’ve exponentially increased the number of email leads delivered to our law firm subscribers,” said Sharon Lubrano, product champion for Lawyers.com. While user surveys and customer pilots provided useful anecdotal information, they lacked the sophistication and statistical rigor to drive...
Summary: ...required the capability to monitor and assess the relevance and impact of news within a timeframe that would enable its clients to effectively modify or adapt their businesses and marketing activities. Precise needed to monitor the entire media spectrum, including newspapers, magazines, newswires, websites,...
Summary: ...Salmon is based at a single site in Bristol and aims to be the first choice law firm for clients and staff seeking a real alternative to City firms. Their reputation for winning challenging "City quality" work allows Burges Salmon to attract and retain top quality lawyers. The Firm nurtures this talent,...
Summary: ...numerous web properties. This early success meant that the web services team could shift its focus to delivering more functionality to internal users. “We’re now introducing features such as a news and event publishing system, a blog service for all staff and online forms,” said Forsyth. Reducing...
Summary: ...process. However, because of Introspect’s de-duplication features, the firm produced a more consistent production set. LaCour elaborated, “In the ‘old way’ of reviewing, several reviewers could be faced with the same document and make differing determinations. Using Introspect, and our tiered...
Summary: ...property organization like ours,” says Bedard. “Once we get the data updated, when they look at an image, they will easily be able to determine exactly what we’re allowed to do with it. This would not be possible with our pre-MediaBin manual system.” Permissions-based access to specific folders...
Summary: ...Records management system | IT case study | Department of Veterans Affairs | HP. In one case, a newspaper asked for the OMI’s reports on every case that had ever been brought against a particular medical center. “Before we implemented HP TRIM software, it would have taken several days to fulfill the...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...IDOL can determine the degree to which a sentiment is positive, negative or neutral for the entire content or a segment of the content. In addition, administrators can apply multiple tagging functions and specific threshold cut-offs to determine the sensitivity of sentiment analysis.
...
Summary: ...By analyzing the structures and meaning of language, Autonomy Virage is able to determine the positive and negative characteristics of broadcasts and create relevant classification systems. In addition, administrators can apply multiple tagging functions and specific threshold cutoffs to determine the...
Summary: ...violations in social media postings with real-time blocking, quarantining and routing of information flow to enforce policy risks • Sentiment and Vibe Analysis to determine to which a sentiment is positive, negative or neutral • Hot and Breaking Topics automatically detect burning topics across interactions...
Summary: ...into your existing sites can significantly improve your customers’ experience. With TeamSite, you can make your site more engaging and interactive by allowing visitors to share opinions, articles, and reviews. You can also feature Facebook posts, tweets, blogs, wikis, and other social media functions...
Summary: ...results. • Includes All Channels for a Complete Customer Picture. Unique ability to combine and understand interactions occurring across the call center, web site, point of sale, and social media. • Sentiment Analysis. Determine the degree to which a sentiment is positive, negative, or neutral for...
Summary: ...workflows that allow organizations to use built-in templates, upload their own, or create custom notices. ALH Notification Management tracks notification, acknowledgements, and reminders and provides userfriendly reporting capabilities (such as a detailed audit trail that allows the legal team to be confident...
Summary: ...tracks notifications, acknowledgements, and reminders, and provides user-friendly reporting capabilities such as a detailed audit trail to give legal teams added confidence of their processes. The features are all provided on a secure, form-based platform that ensures only the named custodian can respond....
Summary: ...not on the basis of crude electronic permissions, but on the human flow of ideas that cannot be regulated at the water cooler. The influence of individuals or programs can be measured across electronic boundaries. The repetition of confidences or the evolution of a concept can be detected, stopped or...
Summary: ...Autonomy Optimost - Product Overview. • Multivariate Test Page Component Experimentation: true multivariate testing supported by a proven methodology that allows you test unlimited combinations of content variables and determines what impact each variable has. • 100% Customizable Reports: customize...
Summary: ...collaboration between these experts, allowing improvements to be made in real-time so that the enterprise can adapt in response to changing business requirements. Features include: • One “click” to generate the corresponding hierarchy from each query • Context sensitive editing assistant shows...
Summary: ...of each and every question, whatever language or slang is used, and retrieve the most conceptually relevant answer or answers from a database of approved responses. Questions that cannot be answered automatically by the system within a specified confidence interval or that contain questions or concepts...
Summary: ...it. Autonomy Systems Ltd. Workflow Once an editor proposes a modification to either the taxonomy structure or the business rules defining a category, that proposal is automatically routed to the appropriate publisher for review. To help determine the impact and scope of proposed changes, the publisher...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...manual taxonomy creation, so it’s never an either/or choice. Sentiment Analysis IDOL’s unique technology allows advanced categorization based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, IDOL is able to determine the positive and negative characteristics...
Summary: ...with clustering, the organization could classify articles in a newspaper automatically by topic, alert someone in a call center when you have an angry customer, decide if a blog talking about your company is positive or negative, and respond to it accordingly. This is where the value is. Understanding...
Summary: ...With a multivariate testing solution integrated into an ongoing content creation and launch planning process, organizations can be confident that they have the optimal customer experience to increase conversion rates and customer satisfaction. “An enterprise’s reputation — its brand — is never...
Summary: ...and transactional disputes. Web users are highly sensitive and weary of their personal information and seek reputable brands that will reassure users of any concerns of doing business with their site. Any public scrutiny or negative spotlight undermines the corporate brand and leads to years of lost business....
Summary: ...to parse semantics to an intra-document level. For instance, the Sentiment Analysis functionality can determine the degree to which a sentiment is positive, negative or neutral for the entire content or a segment of the content. For example, a blogger may have a positive opinion on the iPod, but a negative...
Summary: ...way to determining success, but this requires a commitment to engage users in a feedback process that users believe in and where their engagement can influence the outcomes. Poorly planned system design, supported by even the best change management approaches may be negatively judged by stakeholders to...
Summary: ...costs because you aren’t moving information that may be defensibly disposed of • Reduced risk of fines, penalties, and loss of reputation that can result from regulatory breaches Mitigate risk through policy based information governance Today’s organizations must address risk factors in a range...
Summary: ...legal powers in 2001, the FSA has been energetic in imposing penalties for non-compliance. What's more, it publicizes names and details in each case, so that firms suffer damage to their reputation as well as their finances. Why compliance is vital to business success The pros and the cons The negative...
Summary: ...changes, with a document-based security that has no impact on the efficiency • Sentiment Analysis – evaluation of whether an information asset is positive, negative or neutral in tonality, including the phone transcripts from contact centers 9 Case Study The National Archives Win International Award...
Summary: ...duty to preserve is a requirement that begins when litigation or an investigation is reasonably anticipated. Complying with the duty can minimize the inherent risks of litigation, including the potential for damage to an organization’s reputation and finances. Potentially relevant information must also...
Summary: ...same regardless of the language used. As a result, Autonomy is not confused by slang and language variations, is not dependent on language parsing, dictionaries or translation modules. * A further, detailed examination of APCM, its theoretical basis and implications can be found in the Autonomy Technology...
Summary: ...Agnostic 14 Multi-Dimensional Indexing and Query Throttling 15 Context and Concept Sensitive Indexing 15 Dynamic Storage Structures and Resource Sensitive Mode 15 Advanced Data Transmission 15 About Autonomy 15 About HP 15 Performance and Scalability 1 Introduction Selecting the right technology vendor...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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