User experience can be measured by the overall impression and satisfaction one derives from a service, and is a key factor for business success in the spheres of eCommerce, CRM, enterprise search, non-commercial online browsing, and BPM. Failing to provide users with an efficient, highly rewarding and pleasurable experience can seriously impact business as web shoppers and browsers abandon websites in search of better alternatives while employees spend valuable working hours trawling through irrelevant information. Information overload and fierce competition demand next- generation solutions capable of swiftly guiding users to highly targeted results, thus substantially boosting efficiency, reducing abandon rates and encouraging repeat visits.
Autonomy Herald
Autonomy offers a broad suite of products and interfaces to ensure the optimal user experience in every business area, for every need. In particular, the issue of consistency over multiple channels can be addressed and successfully resolved without the need to stitch together many different products from different providers. IDOL sits above an organization's multiple repositories and derives meaning from all information assets to ensure a tailored and smoothly uniform solution. Issues like performance, scalability, format diversity, and consistency over multiple channels are tackled and resolved.
Autonomy's SOA model allows for full intergration with any existing environment. This flexible and adaptable design enables organizations to easily take advantage of IDOL's features and thereby enjoy a tangible competitive edge.
Key Benefits:
Increase in direct revenues - people buy more when it is easier to shop
Boost in cross and up-selling, leading to higher profits and happier customers
Reduction in the number of complaints or inquiries that need to be dealt with through costly customer service
Reduction in abandonment rates by minimizing shopper click-count, i.e. the time spent between hitting the home page and order processing
Increase in indirect revenues as existing online customers recommend the site to others
Forthcoming Events for User Experience Enhancement
Summary: ...allowing practitioners to access patient records more quickly and easily. That said, with over 5.5 million U.S. veterans receiving health care from the VHA every year, it’s no surprise that complaints or questions do arise from time to time. These inquiries are fielded by the Department of Veterans...
Summary: ...A large proportion of Tesco’s success can be attributed to the quality, diversity, and timeliness of the content that Tesco posts. With the help of Autonomy, Tesco can now provide shoppers with a personalized shopping experience that is both easy to navigate and enticing, providing them with new, special...
Summary: ...with one site five years ago; currently have 52 sites scanning remotely • Since first implementation, has proven to be costeffective and achieved ROI within a year Business benefts • Practitioners in the field can swiftly and confidentially send client-level data to the department, saving time and...
Summary: ...of paper-based forms. They also eliminated data entry errors by incorporating database validations, calculations and other intelligent eForm features. Additionally, the Bank raised employee productivity by adding automated business rules to forms to eliminate redundant tasks. To ensure a smooth and efficient...
Summary: ...automatically and in real-time, enabling clients to target their PR and communications activity more quickly and effectively, as well as to react to news and social media immediately for tangible business benefits. With Autonomy’s software successfully embedded in Precise’s core infrastructure and...
Summary: ...100% every day,’“ Chatman said. “We need all our reps to score 90 percent and above. A score that is lower than 90 percent is not considered to be a passing score. With the robust reporting capabilities that Qfiniti provides, we’re able to find out why we’re not hitting our target and address...
Summary: ...presence. When customers research a particular offering, such as crisis management, they now find other products which they may not have even known Aon offered,” Strout says. “This cross-product exposure just wasn’t happening with our pre-Autonomy sites, and is a huge boost for cross-selling opportunities.”...
Summary: ...beverage Objective To engage young customers and increase sales by producing an innovative campaign that incorporated augmented reality Approach Used Aurasma’s augmented reality capabilities to create posters, free vouchers, beer mats, sweatshirts, and more to help boost awareness of the Wetherspoon...
Summary: ...Study "Autonomy has given us the ability to manage our entire project document collection from email to drawings. Staff can work effectively on projects pre and post order, with appropriate access to key data from the salesman to the shop floor." —Martin Price, Business Process Manager, Extract Technology...
Summary: ...Martin Price said, “Meridio has given us the ability to manage our entire project document collection from email to drawings. Staff can work effectively on projects pre and post order, with appropriate access to key data from the salesman to the shop floor”. Extract Technology have quickly been able...
Summary: ...Archiving software boosted application performance and improved application stability. It has also reduced the overall storage requirements for testing environments, and allows users to read and report on archived data. Implementation went smoothly. Smart says, “It was one of the fastest implementations...
Summary: ...Improvements British Sky Broadcasting “Sky” operates the leading multi-channel television platform in the UK and Ireland, “BSkyB”. Around 21 million viewers in 8.1 million households enjoy an unprecedented choice of movies, news, entertainment and sports channels and interactive services on Sky...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...experience to eDRM projects to ensure customer satisfaction. Customer’s participation is critical to meeting the expectation and goals of an application deployment. Project teams are created to include customer roles and responsibilities, so that design, delivery and handoff phases have smooth transitions....
Summary: ...account manager proactively monitors technical requests you submit to ensure they are resolved expeditiously. He or she is also chartered with providing expert technical advice to you for maximizing the performance and value you derive from your Autonomy portfolio of offerings. How Technical Account Management...
Summary: ...all critical information for maximum benefit through its offering of over 500 functions, while promoting enterprise-wide compliance to minimize the risks inherent in the growth of content. Built on a Service Oriented Architecture (SOA), IDOL’s flexible, modular design enables enterprises to match the...
Summary: ...Autonomy iManage Solutions for Professional Services Firms. POWER PROMOTE PROTECT Highlights Solutions for Professional Services Firms •Share information securely throughout the business and with clients through a secure web-based portal •Boost worker efficiency and mobile productivity •Robus t...
Summary: ...of Cardiff • INCREASE sales from agencies and broker/dealers • MINIMIZE administration and processing costs by up to 90% • DECREASE account initiation time from weeks to hours • REDUCE abandonment rates • IMPROVE client satisfaction and retention • STANDARDS based through support of NAVA Straight-Through...
Summary: ...digital assets to HP StoreAll scalable repositories which can accommodate multiple petabytes of unstructured data. The archiving of electronic data allows for the simplification of legal discovery, deferment of capital expenditures on servers and storage, as well as a significant boost to application...
Summary: ...and time-consuming task. TeamSite supports the entire spectrum of metadata management use cases. With TeamSite, you can automatically manage taxonomy generation and drive search engine optimization (SEO) policies to increase your online traffic. TeamSite recommends keywords to boost traffic to your website,...
Summary: ...focus resources on attracting the right prospects through efficient online advertising and natural search management, serve them optimized content to propel them to conversion, and develop new target segments based on the results to boost the bottom line. Autonomy Optimost Autonomy Optimost delivers an...
Summary: ...and interfaces programmed within PeopleSoft to adjust to changing business conditions provides significant challenges. Cardiff Intelligent Documents provide a complementary unified business process and document interface to PeopleSoft based on a services oriented architecture (SOA). Cardiff allows IT...
Summary: ...challenges. Cardiff Intelligent Documents provide a complementary unified business process and document interface to SAP based on a services oriented architecture (SOA). Cardiff allows IT and business developers to easily design, deploy and manage processes and reusable process components that integrate...
Summary: ...simplifies filing for busy professionals Capture client email communications as they are sent and received Benefits · Increased productivity – Business users can file emails in the proper location with a single click, encouraging adoption with ease of use. Emails marked with a WorkSite luggage tag...
Summary: ...iManage Universal Search. It can also automatically recommend an expert based on an understanding of the content that users consume and create across all data formats including email, IM, and voice and video data. FRCP Compliant In order to scale without impeding performance, some traditional technologies...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...the Web can be more rewarding than shopping in person. The situation with SOA is a bit like the new online shopping phenomenon. Much of the service offering now is very crude; it looks as though everyone just took their old code and threw an SOA application on top of it and prayed that it would do the...
Summary: ...to the development of shoppers’ experience and the company’s operating model. It is no good, for example, if the marketing team is creating a brand focused on service if the retail operations team, under pressure to hit cost targets, is, separately, reducing staff availability in- store. Similarly,...
Summary: ...Powerful Strategies for Optimizing Web Copy – White Paper. For visitors that are on the fence, it may be just what they needed to hear. Reduce Reading Burden Highlight key words or phrases with bold lettering or alternate coloring. It gets your main points across and will leave a lasting impression...
Summary: ...solutions. The amount of time spent by IT Help Desks working on desktop and laptop problems is greatly reduced – as high as a 70 percent reduction in mean call time. Even a conservative reduction of 30 percent in the amount of time required to support a desktop or laptop would result in impressive cost...
Summary: ...advanced operations, Autonomy presents customers with a compelling value proposition. With this ability, Autonomy enables organizations to penetrate their information silos, derive maximum value from their corporate assets, and boost productivity while minimizing the risks endemic to information proliferation....
Summary: ...device to access client documents, correspondence and their fi rm’s knowledge assets securely when on the move. The ability to access this information remotely boosts mobile worker productivity and improves the fi rms’ ability to capture and centrally store key information. Users can fi le e-mail...
Summary: ...controlling how processes are managed, costs are reduced and productivity is signifcantly improved. High Return BPM Projects in Healthcare This guide will help you identify certain low risk and high reward processes that can be effectively implemented by healthcare organizations. Since IT budgets are...
Summary: ...implemented email archiving solution with networked storage will yield substantial returns from the information assets of the enterprise, and deliver additional profit to the bottom line. One of the primary values of the EAS Storage Manager module within EAS is that it enables the proper retention of...
Summary: ...Excel in online marketing. •How many times an ad was displayed (impressions) •How many times an ad was clicked (clicks) •How many web pages the visitor viewed (page depth) •How long the visitor stayed on the site (time on site) •Whether the web visitor bought a product, downloaded a white paper,...
Summary: ...those created by other firms. ■ Enabling alternate fee arrangements. DuPont is willing to reward firms for good results. The Edge provides clarity into potential outcomes, making these arrangements more likely to benefit the firms. ■ Allowing work to take less time, making deadlines easier to hit...
Summary: ...Greater efficiency of staff • Reduces the proliferation and duplication of electronic documents (including email) • Better service delivery Page 14 of 23 Some of the tangible benefits that can be calculated include: Reduced Time spent Managing Information It is estimated that on average staff spend...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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