User experience can be measured by the overall impression and satisfaction one derives from a service, and is a key factor for business success in the spheres of eCommerce, CRM, enterprise search, non-commercial online browsing, and BPM. Failing to provide users with an efficient, highly rewarding and pleasurable experience can seriously impact business as web shoppers and browsers abandon websites in search of better alternatives while employees spend valuable working hours trawling through irrelevant information. Information overload and fierce competition demand next- generation solutions capable of swiftly guiding users to highly targeted results, thus substantially boosting efficiency, reducing abandon rates and encouraging repeat visits.
Autonomy Herald
Autonomy offers a broad suite of products and interfaces to ensure the optimal user experience in every business area, for every need. In particular, the issue of consistency over multiple channels can be addressed and successfully resolved without the need to stitch together many different products from different providers. IDOL sits above an organization's multiple repositories and derives meaning from all information assets to ensure a tailored and smoothly uniform solution. Issues like performance, scalability, format diversity, and consistency over multiple channels are tackled and resolved.
Autonomy's SOA model allows for full intergration with any existing environment. This flexible and adaptable design enables organizations to easily take advantage of IDOL's features and thereby enjoy a tangible competitive edge.
Key Benefits:
Increase in direct revenues - people buy more when it is easier to shop
Boost in cross and up-selling, leading to higher profits and happier customers
Reduction in the number of complaints or inquiries that need to be dealt with through costly customer service
Reduction in abandonment rates by minimizing shopper click-count, i.e. the time spent between hitting the home page and order processing
Increase in indirect revenues as existing online customers recommend the site to others
Summary: ...turn more browsers into buyers—and increase sales significantly. Since GSA Advantage! debuted in 1995, there have been 1.1 million orders worth $664 million—equating to an impressive average purchase of $604. Also, since Autonomy has been deployed, GSA Advantage! has enjoyed a 114% increase in sales—from...
Summary: ...managing mailboxes. • User complaints about mailbox quotas being too low and too much time spent on managing inboxes have ceased • Personnel now have access over the Internet so they can use the archive from home. “Information overload happens quickly in a public agency,” says Taylor. “As our...
Summary: ...one of the leading consumer complaints about online shopping, according to industry analyst group Jupiter Research. A recent Jupiter survey revealed as many as 39% of online shoppers say misspellings are poorly handled. Callaway Golf Pre-Owned also promotes Featured Items on its result pages as well as...
Summary: ...Cardiff Case Study; General Motors Acceptance Corporation. [CDF GMAC CS] 07.19.06 www.cardiff.com to customers and dealers. It’s easy and fast, and enables our dealers to sell more cars more quickly. In addition, we have provided an alternative to the dealership having to enter the customer data through...
Summary: ...Ecolab Case Study. Finally, Lee made suggestions to smooth the evaluation process, making it more constructive, by recommending that supervisors note positives before correcting agents in a particular area of improvement. “The consulting program has resulted in significant cost savings for Ecolab, especially...
Summary: ...This aids in identifying new revenue opportunities and executing customers’ product promotions. With Call Classification, the Quality team is not encumbered with filtering through thousands of irrelevant calls, and neither are PFSweb customers who monitor as well. “We have to run a lean ship. Because...
Summary: ...Martin Price said, “Meridio has given us the ability to manage our entire project document collection from email to drawings. Staff can work effectively on projects pre and post order, with appropriate access to key data from the salesman to the shop floor”. Extract Technology have quickly been able...
Summary: ...works with its clients to set up as many as 50 unique case report forms. The forms are created in TeleForm and handed off in PDF format to Prologue’s print shop. Once printed, collated and put into binders, the case books are shipped to the research sites, with one case book assigned to each Case Study...
Summary: ...and usability. At the same time, designed to serve multiple audiences including owners, enthusiasts, and shoppers, the site hadn’t been designed with a single-minded focus on driving sales. “We wanted to better leverage Honda’s online presence to drive conversions into key shopping activities such...
Summary: ...Sky Broadcasting Marks Immediate Performance Improvements Overview British Sky Broadcasting “Sky” operates the leading multi-channel television platform in the UK and Ireland, “BSkyB”. Around 21 million viewers in 8.1 million households enjoy an unprecedented choice of movies, news, entertainment...
Summary: ...Regional Innovation Centre established by the Department of Science and Technology (DST), based in Pretoria, South Africa. The centre was initiated in 2002 by a group of interested biotechnology stakeholders with the aim of boosting biotechnology development in the region. At the core of BioPAD’s objectives...
Summary: ...and redesign architect. Once IDOL K2 is fully deployed across Scripps’ 2000 Web sites, the media giant expects all of its Internet properties to achieve similar success. IDOL K2’s scalability has also been a tremendous boost for Scripps’ high-traffic Web sites. In June 2001, foodtv.com shattered...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...design is connected to another user who enjoys studying airfoil. Using the detailed profiles produced by IDOL, marketers can better target messages and products to groups of users, and better understand which groups of users are happy with certain products. IDOL can also identify the key infuencers and...
Summary: ...Autonomy Interwoven Merchandising & Recommendation product brief. When the customer selects a model, the site a-uto matically displays related products as well as comparable products from other brands. This accelerates the shopping experience and puts the right information in front of the customer at...
Summary: ...revenue per year. By contrast, to drive additional traffic to the site at a 2% conversion rate to achieve this same revenue goal would cost an additional $600,000 per year. Autonomy Website Optimization Advanced Offerings Autonomy Optimost Website Optimization provides a dramatic and measurable boost...
Summary: ...Autonomy Optimost Segmentation & Targeting. weekend, and day vs. night • Behavior – page visits, time on page, and repeat visits to page • Content Concepts – key concepts in articles or content they have read or downloaded • Content – creative elements such as an image, message, button, form,...
Summary: ...i.e, “lettuce,” “skateboarding,” and “documents." Using this information, the investigator can quickly refine the query to exclude the terms “lettuce” and “skateboarding” or tag them as likely non-responsive without sampling and reading irrelevant documents. Autonomy’s conceptual analytics...
Summary: ...what cell phone products to promote, improve, or discontinue • Delivers relevant content and targeted cell phone promotions based on the visitor’s profle or segment, context of visit, and realtime behavior • Automatically recommends complementary cell phone accessories, upgrade plans, services,...
Summary: ...traffic pattern such as the path of an email attachment or voice mail (i.e. the what and when of who read, heard, forwarded and retained it), but also detect the influence of its content (i.e. who in the enterprise has taken, re-purposed, or even plagiarized). Autonomy Business Console Personalized Agents...
Summary: ...in a regular bulletin or those scenes in a film that are of real interest, and splice them into a single program. In this way, Autonomy Virage IPTV empowers users to become their own virtual editors and heralds a new era in content creation. • • • • • • • Next-Generation Search to Improve...
Summary: ...site visitor data, to determine the best content to serve the customer at any given moment. As a result, businesses can deliver a radically improved online experience, which leads to reduced abandonment rates, improved customer satisfaction and increased transa-c tions. The module leverages powerful technologies...
Summary: ...a scene, such as an object introduced or removed from a specific area, as well as large changes which can be indicative of camera failure, “black bagging” or camera deflection. A typical example of non-motion detection would be automatically identifying and alerting to a vehicle abandoned in a restricted...
Summary: ...of their respective owners. Product specifications and features are subject to change without notice. Use of Autonomy software is under license. [AUT PB] 09.08.07 Expertise management is facilitated through: • Implicit Profiling: recommends an expert automatically based on a conceptual understanding...
Summary: ...based on user similarities to improve targeting and mark-et ing effectiveness across diverse audiences based on their interests, attitudes, or buying behaviors. Profling Autonomy accurately understands individuals’ implicit interests based on their browsing history, buying behaviors, product reviews,...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...most powerful and widely deployed. 1. Automatic Hyperlinking Built on a unique pattern recognition technology, IDOL allows manual and fully automatic linking between related pieces of information, regardless of format. These link to contextually similar content and can be used to recommend related articles,...
Summary: ...retention enabling users to find information that they didn’t know existed, based on relevance to the original article in any data format • Remove the need to carry out manual tagging and categorization of content • Stop information overload – by allowing the user to identify relevant content...
Summary: ...Conceptual Summarization Autonomy’s Document Management solution can also return a summary of information which contains the document’s most salient concepts. The software is able to generate summaries that relate to the context of individuals' original inquiries, providing them with the most applicable...
Summary: ...Intelligence products, through an understanding of the content stored. This key conceptual understanding then enables Autonomy to provide powerful business functionality within the SAP Communication Environment (I.e. the Web Application Server) ranging from the latest in personalization solutions to proactive...
Summary: ...filtering of FileNet content based on standard and customizable fields, e.g. item types, file extensions • Accurate indexing in excess of 60 GB/hour, with guaranteed index commit times (i.e. how fast an asset can be queried after it is indexed) of sub 5ms • Extraction of the entire content of a given...
Summary: ...therefore does not require any form of language dependent parsing, dictionaries or translation modules. Treating words as abstract symbols of meaning allows Autonomy's technology to derive understanding through the context in which symbols occur rather than a rigid definition of grammar. Slang and other...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...and pleasurable experience can seriously impact your business as Web shoppers and browsers abandon your website in search of better alternatives while employees spend valuable working hours trawling through irrelevant information. Information overload and fierce competition demand nextgeneration solutions...
Summary: ...at the click of a button, ensuring a highly satisfying and rewarding shopping experience and customer care is a must. 7 Autonomy Makes it all Reality… eCommerce is a lucrative business for the forwardthinking online vendor. Competition is fierce, web shoppers enjoy enviable technological skills and...
Summary: ...the purchase rate of their site visitors while reducing the resource cost required to support the outdated, manual approach. Improve Product Discovery with Advanced Site Search Reducing the time spent between a customer hitting the first page and order processing helps online businesses quickly turn browsers...
Summary: ...the Web can be more rewarding than shopping in person. The situation with SOA is a bit like the new online shopping phenomenon. Much of the service offering now is very crude; it looks as though everyone just took their old code and threw an SOA application on top of it and prayed that it would do the...
Summary: ...advanced operations, Autonomy presents customers with a compelling value proposition. With this ability, Autonomy enables organizations to penetrate their information silos, derive maximum value from their corporate assets, and boost productivity while minimizing the risks endemic to information proliferation....
Summary: ...several of the vendors to discuss your business needs, desired features, etc. But now, it’s time to get the clearest picture you can of each company so that you can make your final decision. You should arrange for each company to give a detailed presentation of the system they recommend for your organization....
Summary: ...technology which offers “more like this” suggestions on a per-result basis. Personalized User Experience Autonomy offers a highly customized user experience thus attracting and retaining viewers and encouraging repeat visits. Viewers can set up Personal Agents according to their specific interests,...
Summary: ...the time taken to navigate to related information • Reduces duplication of effort • Keeps people informed and right up-to-date • Retains browsers or consumers on a website through dynamically recommending further content and products Clustering Automatic Clustering enables organizations to analyze...
Summary: ...work without the version control errors and lost documents that can result from the ad hoc e-mailing or shipping of content from place to place. 2. Reducing e-mail overload Another key factor in boosting business and employee productivity is dealing with e-mail overload. A typical professional services...
Summary: ...recovery ■ Reduce the reliance on non-secure e-mail for sharing information with clients Enhance Client Service—Competition for clients is fierce, and many firms are looking for new ways to retain existing clients while growing the client base. The key is to keep clients happy and ensure their needs...
Summary: ...reputation swiftly and permanently. However, the biggest issue is the violation of the U.S. Fair Disclosure Regulation and the UK Listing Rules. Employees that reveal sensitive or material information (ie. information that could affect the stock price) about the company in a blog or other forum are liable,...
Summary: ...typically involves asking your employees, i.e. custodians, to determine potentially relevant data and preserve and collect that data. While this may be perceived as a low or no-cost option, this process often fails to meet the systemized, repeatable, and defensible requirements of the FRCP amendments....
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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