Enterprises that have embraced "socialware" have benefited from the enthusiastic wave of information creation as well as the connection it engenders between disparate members of the enterprise community. Unfortunately, social methods also have critical flaws in an enterprise context:
User-generated content and manual tags are subjective and privy to personal habits that can be exploited at the expense of accurate and reliable information. Tag spamming, in which people label their information inaccurately in order to generate interest, can also become an issue.
Their form of classification is too wild and unpredictable to deliver a stable and accessible taxonomy.
Not enough distinction is made between contributions from experts and thoughts from amateur enthusiasts who volunteer information beyond their expertise.
Granting editing access to a large number of employees on internal wikis invites greater potential for security breaches.
Social methods inherently require manual effort for creation and maintenance.
"The biggest challenge in the information society is the fact that we are drowning in information. With Autonomy we can save time and costs that we used to spend on maintenance and information retrieval. Additionally we can support our users with personalized interfaces. When we trialled Autonomy we had already chosen a more traditional keywordbased technology, but Autonomy changed our mindset."
Peter Rasmussen, Danske Bank
Ultimately, the enterprise has much to gain when social methods can be automated. Autonomy's IDOL platform incorporates a range of unique functions to automate and enhance social networking tools, automatically generating comprehensive user profiles, recommending appropriate tags and generating hyperlinks to related material. Autonomy can also monitor the evolution of content to alert management to vandalism and automatically repair damaged articles. At every stage, authorized administrators are able to modify entries and settings by a comprehensive range of parameters, delivering full control. In short, Autonomy's holistic approach provides all the benefits of social methods, but also negates the pitfalls of intensive maintenance and user bias.
Summary: ...hate? Which features can we monetize? Where should we focus our development efforts? How do we scale to meet unpredictable and perhaps wild fluctuations in visitors? We knew the user data held the answers. The question was how best to get at it,” said Peter Relan, co-founder and executive chairman of...
Summary: ...it installed one or two PCs with a copy of TeleForm and a midrange Canon DR 3020 Scanner to capture the form image. Now, after each session, all forms are scanned and read by TeleForm. For MOD, the benefits have been excellent. It needed a low maintenance solution for this large national effort, but it...
Summary: ...n Unstable, unreliable legacy DM system n Inability to conduct efficient full-text searches of current and past matters n Labor-intensive manual filing due to lack of integrated e-mail management Benefts of Using Interwoven n A highly stable, low-maintenance DM solution comparable to those used by much...
Summary: ...center in the disaster area has access to this information and can follow up on the inquiry. Because disasters are intermittent and of varying scale, the Red Cross relies to some extent on volunteers rather than a full-time staff to enter the data into the database. Unfortunately, the number of volunteers...
Summary: ...AHA Cures Information Delivery Challenge with HospitalConnect - case study. In addition, the AHA has benefited from Autonomy's open platform, which not only allows seamless integration with a wide range of best-of-breed technologies but also is capable of evolving over time as the AHA’s and its affiliates’...
Summary: ...projects from other universities and local, state and national government agencies, essentially acting as a service bureau. “We’ve expanded the scope of operation and have been able to inherently increase business coming into the center,” said Stagg. “TeleForm has allowed us to be cost effective,...
Summary: ...Linklaters has a dedicated team at its London headquarters to probe all new deals that the firm works on around the world, looking specifically for legal and commercial conflicts. “Legal conflicts of interest arise if we are instructed in breach of professional rules. For example if we are asked to...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...process needs utilizing graphical process driven tool Video management Manages ingestion of all video formats with extraction of all meaning from the video asset. Automatic metadata population facilitating meaning based searches. Provides video editing tools including storyboard, jump to scene, select...
Summary: ...consistent. Integrity of the target backup image is ensured even if an incremental backup fails abruptly. Restore of the database is guaranteed to start from a consistent set of backup files without having to undergo recovery. ? Backup locations can be specified per node Improved Maintenance of Data Statistics...
Summary: ...breaches may not represent a pattern to authorities but to the advanced software that mines and analyzes audio, video and text fi les, they do. By instantly connecting the dots of each of the security breaches as they surface on the network, the software reveals that all four individuals share the same...
Summary: ...paper documents) by subject matter into automatically created, matter-specific concept folders based on a sophisticated statistical analysis of their content. Irrelevant documents such as spam emails or IT memos can be easily segregated and triaged.
...
Summary: ...that is capable of capturing the complete spectrum of human information including gestures, tone and facial expressions. By its nature, video carries more meaning than can be narrowed down into a few lines of text. Because it requires a considerable number of hours to tag this type of content, many rich...
Summary: ...social and community features that can be incorporated into existing sites for the sharing of opinions, articles, and reviews. It provides out-of-the-box functionality for blogs, wikis, microblogs, tag clouds, and other social media functions.
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Summary: ...simplifies filing for busy professionals Capture client email communications as they are sent and received Benefits · Increased productivity – Business users can file emails in the proper location with a single click, encouraging adoption with ease of use. Emails marked with a WorkSite luggage tag...
Summary: ...Autonomy iManage Email Management for Outlook - Autonomy Product Brief. At the same time, the solution allows the entire document management repository to be exposed to users as a navigable set of engagement-based folders. Emails can be easily be tagged or dragged and dropped directly into the repository...
Summary: ...Autonomy KeyView IDOL - Product Brief. This flaw is wholly unacceptable (and costly) in today’s litigious environment, where companies are required by law to produce all electronically stored information (ESI) relevant to a case. In another example, if the technology is unable to filter through all...
Summary: ...initiation time from weeks to hours • REDUCE abandonment rates • IMPROVE client satisfaction and retention • STANDARDS based through support of NAVA Straight-Through Processing Initiative • TRANSPARENT compliance with regulatory standards Pitfalls with Alternative Approaches • PAPER-INTENSIVE...
Summary: ...the enterprise, from instant messaging (IM), wikis and workflow applications to team calendaring, each of which has its own incompatible proprietary expertise repository, non-uniform schema and distinctive interfaces. Whereas labour-intensive technologies and “point solutions” force the user to adapt...
Summary: ...Aungate Real-Time Policy Supervisor. Both of these approaches are inherently limited in that they only catch a percentage of the actual incriminating communications taking place within the organization and, in the case of lexicon filters, often result in many false positive results that can greatly lengthen...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...False-positives are items incorrectly flagged as suspicious, reducing valuable time available to investigate truly suspicious activities. Lexicon- and keyword-based monitoring methods are inherently flawed in that they only catch a percentage of the actual incriminating communications that have taken...
Summary: ...of a traditional database. In fact, old-style, survey-centric VoC projects have always been designed around the capabilities of the relational database. Net Promoter or customer satisfaction scores are two common examples. However, there’s a fatal flaw in relying on the structured data alone. The structured...
Summary: ...as easily as text. Retrieval is based on an approach that analyzes the incorporated audio stream together with image recognition technology rather than on the output of a flawed transcript or imprecisely applied data labels. Advanced Operations IDOL provides an abundance of advanced operations to be performed...
Summary: ...and connectors to external systems, are managed through a modular server architecture, and share a common security metaphor. Security, user administration and maintenance are thus simpler, more efficient, less error-prone and less costly, with no duplication of content or effort. Matter centric collaboration...
Summary: ...The charge for cloud backup is a known monthly service fee, rather than the capital cost of acquiring software licenses for specific servers, which allows for simpler budgeting and predictable monthly costs. There are no costs for software, backup hardware, maintenance, or media with cloud backup. The...
Summary: ...three years. Premature deletion of messages, especially e-mail, can put a company in jeopardy of violating regulations; this type of standardization can save both regulatory pain and provide substantial cost savings. Having systems in place that perform this record maintenance for you is a major advantage;...
Summary: ...trends to mitigate debt recovery and collections and minimize financial loss • Improves talk times, revenue, and customer satisfaction • Increases productivity by more than 15% • Immediately retrieves calls for FSA and HIPAA compliance Investment Bank: Audio eDiscovery • Reviews, tags, and redacts...
Summary: ...both high and low IQs. It is human nature to emphasize what one does well and de-emphasize what one does not. When determining how to tag and rank information, it will always be the metadata that fits the users metrics of what to emphasize that will get tagged, which may not be representative of the actual...
Summary: ...in a reasonable time-scale, an even more challenging process. The great paradox about XML is that the more tags you have defined, the more accurate and precise your application will be. However, the more tags you have means the more subjective choices your taggers will have to make and therefore the more...
Summary: ...can categorize, index, retrieve and forward in exactly the same way as text. By relying on probabilistic nearness, IDOL also avoids the use of tags or metadata, which are often incomplete and always subjective.
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Summary: ...takes information availability to the next level by allowing workers to find relevant business concepts, entities, and experts contained in all types of human information, including documents, email, audio and video files, and social media content. Without relying on tags or keywords, Universal Search...
Summary: ...When a search result is generated, the product enables the team to rapidly review the information without launching native applications. Reviewers can subject documents to a litigation hold to prevent their deletion from the archive, and can attach one or more tags to indicate their status relative to...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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