By storing all content - structured, semi-structured, unstructured, transactional and archived - in a single IDOL index, users are given a unified, holistic view of the entire enterprise knowledgebase and can realize relationships that lead to increased productivity, reduction in duplicate work, and other significant cost-saving benefits. This unified architecture enables automatic and rapid linking of information to be formed between all formats, multimedia, records and many others.
Search results are presented in a dashboard-like UI, combining structured, semi-structured and unstructured content. Users can quickly see the relevant documents, websites and domain experts, as well as view charts, diagrams and spectrographs from databases in a BI-like fashion.
The following are few of the real-world examples of searches that lead to actionable results:
A medical device manufacturing company currently uses IDOL in conjunction with a customized LOB application for Product Quality Management. IDOL analyzes phone calls from doctors, pharmacists and patients for product quality information across over 100 products and 3,000 calls per week. IDOL automatically correlates the information from these calls (unstructured data) with product quality information stored in the Oracle database (structured data) and clusters, categorizes and visualizes the most urgent product quality issues. A report is automatically generated for the FDA.
When a call center agent queries information to solve a technical issue, the results he or she receives can contain information relevant to the specific case in hand, as well as information from related cases and past calls from the particular customer. IDOL can also display support and maintenance status or upcoming critical account events.
Given freehanded reports from the police and the census data from the county, IDOL can correlate persons, addresses and crime reports in a graphical display to help solve cases. A search for a person will return both the crime report (unstructured) and structured data such as addresses and driver's license numbers. If the user clicks on the address, IDOL will then correlate the data with related unstructured information such as articles about the resident or criminals who live near the area.
A medical professional working within a hospital's ERP system or in a clinical diagnosis support tool such as ISABEL can not only be explicitly informed about the likely diagnosis of disease, but also relate the data to patients and histories within the hospital, shipments of related drugs, or waiting lists, allowing the user to take the immediate action within the application by clicking the links within the provided results. IDOL integrates the search to business applications so that the user can seamlessly research data without switching between different application contexts.
Summary: ...sick patients and potentially dangerous experimental drugs. Deviations from safety precautions and protocols approved by the Federal Drug Administration (FDA) may result in nonacceptance of the drug as well as life-threatening and unnecessary complications to participating patients. Prologue Research...
Summary: ...is using Cardiff® TeleForm® to help manage its patient records. They see more than 2,500 new cancer patients each year. The Challenge It’s well known that certain types of cancer do not respond to conventional therapies. In these instances doctors often recommend that patients participate in a clinical...
Summary: ...UCSF generates medical research that is accurate, timely and useful in the prevention and treatment of disease. The Challenge: Maintaining Research Excellence Overseeing some of the nation’s largest collaborative studies and clinical trials, UCSF’s Prevention Sciences Group faces three serious challenges...
Summary: ...in Nashville, Tennessee, providing comprehensive healthcare to the community with a focus on innovation in patient care and physician and nurse education. The core of this 127-year-old healthcare network is Vanderbilt University Hospital and Clinic, a 912-bed facility that supports more than 45,000 admissions,...
Summary: ...for clinical care, and an enduring cooperation between its health plan and medical groups. The Kaiser Northern California (NCAL) Pharmacy Call Center, located in Livermore, Calif, handles approximately 2.5 million member calls annually. This contact center has been using Autonomy etalk solutions since...
Summary: ...AHOM money and keeps the company in compliance with U.S. government regulations. “Medicare, for instance, has very specific medical coverage criteria,” Gouy says. “For many services, patients must have a confirmed diagnosis to qualify for coverage.
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Summary: ...to exchange information. “I have been researching clinical guidelines for geneticists. The esymbio portal directed me to some useful specialist sources of information, as well as useful medical articles. I will use esymbio again to help me with keeping up to date.” Pam Griffith, Member of the Nowgen...
Summary: ...Platinum 400 List of America's Best Big Companies for five consecutive years. Based at the company´s Columbus, Ga, headquarters, Aflac´s call center has a staff of about 300 representatives and fields an average of 20,000 calls per day or roughly 400,000 calls each month. Nearly half of the calls are...
Summary: ...Case Study: Colgate-Palmolive Company. Finally, because Colgate now controls the data in Microsoft Access, its OMR data management system now meets the requirements of the FDA and the American Dental Association, including integrating the data with demographic information. This control also means that...
Summary: ...helps facilitate the administrative decision-making process by connecting health leaders with the information they need to improve patient care and streamline hospital operations. For example, IDOL K2’s accurately organized categories in the AHA Financial Solutions section can lead executives directly...
Summary: ...in that as residents of a condominium share the roof and the plumbing and the electrical system, the Websites we support similarly share hardware, software, and technical infrastructure. Yet, like a condo resident, you can paint the walls of your unit the way you want; you can have whatever furniture...
Summary: ...that carries a great deal of impact and has helped bring killers and petty criminals to justice” Detective Inspector Barry Longstaff, Humberside Police Priority Crime Team
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This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...of quality-related activities, and remote management capabilities allow administrators to create, review and print reports from any networked location. Supports Tight Calibration and Correlation Traditional customer survey techniques – such as outbound calls, email, and mailed questionnaires – typically...
Summary: ...applications, census forms, tax forms, vehicle registration, business and building permits Education: Student applications, test results, financial aid Healthcare: Claim forms, prescription orders, patient encounter forms Pharmaceutical: Case Report Forms (CRF), patient surveys, research forms Finance:...
Summary: ...through its intuitive dashboard. Each step of the process is tracked in a granular fashion, creating an early detection system that can alert the legal team to a lack of acknowledgements, requests for help, upcoming dates and aging scenarios, new data systems, stewards, and custodians, and costs and timelines....
Summary: ...secure, and highly scalable enterprise-class solution for storing and retrieving critical web exp-eri ences, to ensure regulatory compliance and proactively safeguard against litigation and legal audit. Leading global brands incl-ud ing Charles Schwab, Deutsche Bank, eBay, Lincoln Financial, MetLife,...
Summary: ...content, and move information across systems. This means rarely accessed content can be moved to cheaper archive storage. ControlPoint provides extensive reporting functionality which includes a highlevel dashboard designed for non-IT that presents a holistic view of the enterprise's information governance...
Summary: ...Explore provides additional detail such as automated word stemming, call category cluster diagrams and query guidance to enable users to access recordings and emails that are conceptually related to the original search. 蜀̀ 㨀刀̀刀唀̀唀㌀䜀䬀唀䐀̀㘀嘀匀䠀刀圀圀䰀儀䨀 蜀̀...
Summary: ...on industry standards, and built using the same conceptual analysis that provides the highest level of accuracy available through our IDOL 7 technology. The range of available taxonomies includes: - Biotechnology - Civil / Criminal Procedure - Defense - Electronic, Mechanical and Structural Engineering...
Summary: ...Autonomy Interwoven Profiling & Personalization broduct brief. Customer profles and segments created by these older and manual methods use a limited set of hist-ori cal information to make general assumptions about a company’s entire audience and don’t take into account the realtime behavior of each...
Summary: ...form an understanding of content in virtually any format, wherever it is stored, and then automatically link to related documents in data repositories or websites, Qfiniti Assist arms agents with the information they need to reduce customer wait times. Qfiniti Assist can help any customer-oriented organization...
Summary: ...Key Benefits: • Fully auditable and accountable monitoring of information use • Automatic detection and monitoring of each piece of communication that enters the enterprise • All types of communication supported including documents, telephone calls, voicemails, attachments, e-mails, and video • Holistic...
Summary: ...related concepts, Qfiniti Explore provides an immediate pulse on hot customer issues. Explore automatically identifies calls or emails and instantly notifies supervisors of their availability, highlighting topics that may not otherwise be known. In addition, Explore automatically displays a visual chart...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...information and notify the users of up-to-date relevant information. Moreover, as user interests change, users are also given the option to refine their interest by retraining their agents. • Category Administration Tool • Hot News • Breaking News • Spectrograph • 2D Map • Portlets Administration...
Summary: ...seamlessly manage the infrastructure from any remote location. Autonomy Service Dashboard Functionality The Autonomy Service Dashboard includes the following functionality: With the introduction of the Autonomy Service Dashboard, administrators can now use an intuitive interface, in conjunction with DiSH...
Summary: ...standard Autonomy Service and can be used in conjunction with DiSH. Features NNTP Fetch NNTP Fetch is an Autonomy connector which allows you to download news articles from a number of newsgroups on a number of news servers. The downloaded articles are imported and indexed into Autonomy IDOL server™...
Summary: ...Configurable multiple database polling • Import module built-in (see Import Module Technical Brief) • FTP Fetch behaves as a standard Autonomy Service and can be used in conjunction with DiSH. Features FTP Fetch FTP Fetch is an Autonomy connector which enables you to download documents from Internet...
Summary: ...intuitive Java-based user interfaces to make clusters visible. Spectograph This user interface displays the relationships between clusters in successive periods and sets of data. Clusters are presented as a JSP-based spectrograph, whereby the x-axis represents information over a given time period, while...
Summary: ...information governance platform to enable notifications, holds, and collection to extend to all sources (including desktops and content outside the archive), and are consolidated into a single user interface (UI) to minimize data movement and administrative churn. Autonomy EAS Supervisor Autonomy EAS...
Summary: ...DiSH to request a license to enable operation of the module Autonomy Service Dashboard The Autonomy Service Dashboard is a stand-alone web application that allows administrators to manage all Autonomy modules /services running locally or remotely. The Dashboard communicates with Autonomy's Distributed...
Summary: ...in a variety of formats from fields of an Oracle database. Each instance of Oracle Fetch can aggregate content from multiple Oracle data sources simultaneously. The Oracle Content Rendering CGI is supplied with the Oracle Fetch. You can use this CGI in conjunction with Autonomy web interface based solutions...
Summary: ...indexing process • HTML rendering of various data formats • Synchronized SAP security to allow accurate reflection of entitlements • SAP Fetch behaves as a standard Autonomy Service and can be used in conjunction with DiSH. • Full Autonomy Portlet functionality brought to the user straight through...
Summary: ...Import Module Technical Brief) • Import parameters compatible with any other Autonomy indexing process • HTML rendering of various data formats • Synchronized Siebel security to allow accurate reflection of entitlements • Siebel Fetch behaves as a standard Autonomy Service and can be used in conjunction...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...all object rules, business intelligence and complex metadata relationships that reside in these applications. By preserving all business logic that the client has built into Line of Business (LOB) applications, it is able to interrelate between multiple databases and create a unified view of all relevant...
Summary: ...Addressing the Information Governance Challenge. By storing all content—structured, semi-structured, unstructured, transactional and archived—in a single IDOL index, enterprises are given a unified, holistic view of the entire enterprise knowledgebase and can realize relationships that lead to consistent...
Summary: ...but can take an arbitrary amount of time to complete. For asy-n chronous tasks, the engine initiates the task in a non-blocking fashion, and does not wait for the task to complete. Instead, when the task is completed, the engine has to be notifed explicitly. Asynchronous tasks can take a few minutes to...
Summary: ...Virage Security and Surveillance White Paper. Clusters are presented as a JSP-based 3D spectrograph whereby the x-axis represents information over time (enabling users to visualize how clusters develop over a given time period), whilst the y-axis represents the range of concepts defined within the knowledge...
Summary: ...of the architecture, and consequently being authorised to handle government data marked as ‘restricted’. Data stays encrypted at every point, both in transit and on the smartphone. Comprehensive IT administration tools enable centralised device and security policy management. Lost or stolen devices...
Summary: ...and types of applicable information, this solution can help extend the number of contact center personnel that can address an issue beyond just those trained in that area. Rather than forcing customers to wait longer than usual to speak to a company representative, calls can be routed to other personnel...
Summary: ...Bring Meaning and Value to Enterprise Speech. Speech Analytics • Processes approximately 10,000 calls per day • Identifies spending trends to mitigate debt recovery and collections and minimize financial loss • Improves talk times, revenue, and customer satisfaction • Increases productivity by...
Summary: ...in the pharmaceutical industry are closely scrutinized by the Food and Drug Administration (FDA). In addition to traditional 21CFR Part 11 requirements, the industry has faced daunting class action cases based on clinical trials and marketing information. ■ The Federal Communications Commission (FCC)...
Summary: ...The scope of the compliance challenge is well beyond the ability of any manual solution to address; strategies offered by enterprise planning (ERP) vendors and audit firms have proven inadequate for browser based applications. A more effective method comes from the arena of enterprise content management...
Summary: ...set up cross lingual systems. This will allow, for example, a user to look at a document in English, and be suggested with similar information both in English and Spanish. IDOL can be used to establish a correlation between one or more languages. To achieve this, a training dataset is needed, where each...
Summary: ...needs to handle both paper-based and electronic-based processes. Not all citizens have access to the Web, and developing processes that only handle one format will not generate overall efficiencies. BPM allows organizations to dramat-i cally reduce data entry costs, streamline internal operational processes,...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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