By analyzing the structures and meaning of language, IDOL determines the positive and negative characteristics of each piece of information and creates relevant classification systems. IDOL can determine the degree to which a sentiment is positive, negative or neutral for the entire content or a segment of the content. In addition, administrators can apply multiple tagging functions and specific threshold cut-offs to determine the sensitivity of sentiment analysis.
Autonomy Reputation Analysis
IDOL enables organizations to actively manage and protect their corporate reputations by monitoring the spiraling amount of user generated content on the Internet, as well as all forms of traditional media such as the national press and trade publications. Reputation analysis extracts meaning from these articles and conversations and automatically performs detailed statistical analysis to identify emerging trends and their implications for the reputations of people, companies and products. Reputation analysis aids strategic communications programs across the spectrum of traditional and new media, including newspapers, television, blogs, forums, message boards, social networks and online communities. IDOL has no problem understanding slang, industry-specific words, sarcasm or variants in spelling and can also adapt to the dynamic nature of language. Automatic, in-depth analysis can then form the basis of a proactive response, ensuring that the enterprise does not ignore a new and increasingly powerful soap box.
An automatic response engine such as the IDOL Answer module can be used to answer specific communications and promote corporate messaging. By using reputation analysis to monitor exactly what has been said about a new product launch over a protracted period of time, for example, the technology can measure the success of launch activities and determine whether or not a specific product improvement is needed. This helps not only to protect the company's brand and reputation but actually influences strategic investment in the product and reduces costs. Reputation analysis is also legally attestable and can support litigation where unfounded, defamatory comments made by rogue journalists or competitors negatively influence the company's reputation.
Key Benefits
Increase customer retention rates
Help companies keep on top of issues and respond to trends impacting on business
Adjust and optimize communication strategies
Identify those voices and publications influencing customers and competitors
Protect revenue, lower operational costs and mitigate risk
Receive early warnings of market developments
Guide strategic product development
Preserve consumer, supplier and partner confidence
Summary: ...El Mundo is the second largest daily newspaper in Spain, with a circulation topping 330,000, and as a result, is one of the most recognized Spanish newspapers globally. Headquartered in Madrid, and with news offices in outlying cities, the newspaper also maintains a multilingual website to appeal to international...
Summary: ...One of the biggest benefits to the firm is reputation protection,” adds Shenker. “It is difficult to put a value on something like reputation protection. How do you fix a damaged reputation?” Feedback has also been extremely favorable from members of the Conflict Checking team who perform as many...
Summary: ...their businesses and marketing activities Precise needed to monitor the entire media spectrum, including newspapers, magazines, newswires, websites, online rich media, television, radio, social media and discussion forums to provide a fully comprehensive view of media coverage and profile, and with the...
Summary: ...improving both the number of search queries generated and the search click-through rates. In addition, EarthLink is able to improve customer engagement by increasing clicks on its portal, while delivering an improved online experience. For instance, EarthLink was able to determine that placing a second...
Summary: ...experience in the real estate space was as good as anyone else’s,” explains Drivers Jonas COO Alan Lattimer. “Their clear determination to expand their involvement in the feld was another strong point in their favor.” Drivers Jonas’s requirements were influenced by an earlier document management...
Summary: ...Now that product managers have the ability to instantly post and update online product information, more and more customers are visiting Rogers’ to research products and take advantage of new promotional offers. With its newfound agility, Rogers feels confident it can provide customers with all the...
Summary: ...pages, we’ve exponentially increased the number of email leads delivered to our law firm subscribers,” said Sharon Lubrano, product champion for Lawyers.com. While user surveys and customer pilots provided useful anecdotal information, they lacked the sophistication and statistical rigor to drive...
Summary: ...Vertica Case Study: LogMatrix. database runs on inexpensive hardware; automated administration and tuning reduces need for DBAs • Highly reliable, with built-in fault tolerance and automated recovery • OEM pricing enabled company to retain its reputation as the price/performance leader in IT risk...
Summary: ...process. However, because of Introspect’s de-duplication features, the firm produced a more consistent production set. LaCour elaborated, “In the ‘old way’ of reviewing, several reviewers could be faced with the same document and make differing determinations. Using Introspect, and our tiered...
Summary: ...property organization like ours,” says Bedard. “Once we get the data updated, when they look at an image, they will easily be able to determine exactly what we’re allowed to do with it. This would not be possible with our pre-MediaBin manual system.” Permissions-based access to specific folders...
Summary: ...efficiency of the call center and to provide customers with more options to ensure the best-possible customer service. To achieve this, Aflac developed a consolidated flow chart of the various business processes, from developing a product to actually servicing a customer, to determine where efficiency...
Summary: ...and future needs so we would not have to reinvest in a separate system in several years’ time,” comments Woodall. Using the Autonomy solution and a bespoke retention algorithm, the UNT Health Science Center can quickly determine the storage requirements of all relevant records. As Woodall explains,...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...IDOL can determine the degree to which a sentiment is positive, negative or neutral for the entire content or a segment of the content. In addition, administrators can apply multiple tagging functions and specific threshold cut-offs to determine the sensitivity of sentiment analysis.
...
Summary: ...structure. Real-Time Sentiment Analysis – IDOL analyzes the structures and meaning of language to determine the positive and negative characteristics of each piece of information and creates relevant classification systems. IDOL can determine the degree to which a sentiment is positive, negative, or...
Summary: ...By analyzing the structures and meaning of language, Autonomy Virage is able to determine the positive and negative characteristics of broadcasts and create relevant classification systems. In addition, administrators can apply multiple tagging functions and specific threshold cutoffs to determine the...
Summary: ...better results. • Includes All Channels for a Complete Customer Picture. Unique ability to combine and understand interactions occurring across the call center, web site, point of sale, and social media. • Sentiment Analysis. Determine the degree to which a sentiment is positive, negative, or neutral...
Summary: ...violations in social media postings with real-time blocking, quarantining and routing of information flow to enforce policy risks • Sentiment and Vibe Analysis to determine to which a sentiment is positive, negative or neutral • Hot and Breaking Topics automatically detect burning topics across interactions...
Summary: ...or correlate multiple reports. No matter the location, format, or language the information is in, Autonomy’s advanced statistical analysis can determine customer perception and behavior, website and campaign effectiveness, product and brand sentiment, and competitive standing. Advanced analytic capabilities...
Summary: ...workflows that allow organizations to use built-in templates, upload their own, or create custom notices. ALH Notification Management tracks notification, acknowledgements, and reminders and provides userfriendly reporting capabilities (such as a detailed audit trail that allows the legal team to be confident...
Summary: ...tracks notifications, acknowledgements, and reminders, and provides user-friendly reporting capabilities such as a detailed audit trail to give legal teams added confidence of their processes. The features are all provided on a secure, form-based platform that ensures only the named custodian can respond....
Summary: ...not on the basis of crude electronic permissions, but on the human flow of ideas that cannot be regulated at the water cooler. The influence of individuals or programs can be measured across electronic boundaries. The repetition of confidences or the evolution of a concept can be detected, stopped or...
Summary: ...collaboration between these experts, allowing improvements to be made in real-time so that the enterprise can adapt in response to changing business requirements. Features include: • One “click” to generate the corresponding hierarchy from each query • Context sensitive editing assistant shows...
Summary: ...of each and every question, whatever language or slang is used, and retrieve the most conceptually relevant answer or answers from a database of approved responses. Questions that cannot be answered automatically by the system within a specified confidence interval or that contain questions or concepts...
Summary: ...to employ. It guides users through the retrieval process by providing transparent and auditable searches, including term-list analytics, real-time validation sampling and a detailed audit trail that includes hit counts, terms, their variants and related concepts. Autonomy SPV provides users with the visibility...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...manual taxonomy creation, so it’s never an either/or choice. Sentiment Analysis IDOL’s unique technology allows advanced categorization based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, IDOL is able to determine the positive and negative characteristics...
Summary: ...With a multivariate testing solution integrated into an ongoing content creation and launch planning process, organizations can be confident that they have the optimal customer experience to increase conversion rates and customer satisfaction. “An enterprise’s reputation — its brand — is never...
Summary: ...and transactional disputes. Web users are highly sensitive and weary of their personal information and seek reputable brands that will reassure users of any concerns of doing business with their site. Any public scrutiny or negative spotlight undermines the corporate brand and leads to years of lost business....
Summary: ...and enables a mass of information to be assembled into groups based on what the data actually contains, not just what you think you should look for. For instance, with clustering, the organization could classify articles in a newspaper automatically by topic, alert someone in a call center when you have...
Summary: ...to parse semantics to an intra-document level. For instance, the Sentiment Analysis functionality can determine the degree to which a sentiment is positive, negative or neutral for the entire content or a segment of the content. For example, a blogger may have a positive opinion on the iPod, but a negative...
Summary: ...changes, with a document-based security that has no impact on the efficiency • Sentiment Analysis – evaluation of whether an information asset is positive, negative or neutral in tonality, including the phone transcripts from contact centers 9 Case Study The National Archives Win International Award...
Summary: ...legal powers in 2001, the FSA has been energetic in imposing penalties for non-compliance. What's more, it publicizes names and details in each case, so that firms suffer damage to their reputation as well as their finances. Why compliance is vital to business success The pros and the cons The negative...
Summary: ...same regardless of the language used. As a result, Autonomy is not confused by slang and language variations, is not dependent on language parsing, dictionaries or translation modules. * A further, detailed examination of APCM, its theoretical basis and implications can be found in the Autonomy Technology...
Summary: ...and functionality, the company improved customer satisfaction while reducing the number of calls made into customer support. Customer Intelligence Contact centers are held as a critical information source for customers and a goldmine of customer intelligence for the business, yet actually finding, analyzing,...
Summary: ...the availability of historical records can make the difference between a positive outcome and a devastating fnancial loss. Direct legal liability withstanding, law frm CIOs have cited the importance of maintaining a frm’s reputation as a key consideration in RM. Of course, the ability to perform these...
Summary: ...duty to preserve is a requirement that begins when litigation or an investigation is reasonably anticipated. Complying with the duty can minimize the inherent risks of litigation, including the potential for damage to an organization’s reputation and finances. Potentially relevant information must also...
Summary: ...because they can get a more complete view of the customer and overcome channel biases that arise when analyzing a single channel or touchpoint. For instance, analyzing only call recordings creates a bias towards people that are more inclined to call the company rather than self-serve online. These people...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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