IDOL's unique technology allows advanced categorization based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, IDOL determines the positive and negative characteristics of each piece of information and creates relevant classification systems. In addition, administrators can apply multiple tagging functions and specific threshold cut-offs to modify the sensitivity of sentiment analysis.
Autonomy Reputation Analysis
Autonomy reputation analysis is an industry-first solution offering corporate marketing groups and branding agencies the technology they need to provide effective brand measurement and reputation management services. It enables organizations to actively manage and protect their corporate reputations by monitoring the spiraling amount of user-generated content on the Internet, as well as all forms of traditional media such as the national press and trade publications. Reputation analysis uses a powerful suite of technologies to extract meaning from these articles and conversations and automatically performs detailed statistical analysis to identify emerging trends and their implications for the reputations of people, companies and products.
Reputation analysis aids strategic communications programs across the spectrum of traditional and new media, including newspapers, television, blogs, forums, message boards, social networks and online communities. IDOL has no problem understanding slang, industry-specific words, sarcasm or variants in spelling and can also adapt to the dynamic nature of language. Automatic, in-depth analysis can then form the basis of a proactive response, ensuring that the enterprise does not ignore a new and increasingly powerful soap box.
An automatic response engine such as the IDOL Answer module can be used to answer specific communications and promote corporate messaging. By using reputation analysis to monitor exactly what has been said about a new product launch over a protracted period of time, for example, the technology can measure the success of launch activities and determine whether or not a specific product improvement is needed. This helps not only to protect the company's brand and reputation but actually influences strategic investment in the product and reduces costs. Reputation analysis is also legally attestable and can support litigation where unfounded, defamatory comments made by rogue journalists or competitors negatively influence the company's reputation.
Key Benefits
Increase customer retention rates
Help companies keep on top of issues and respond to trends impacting on business
Adjust and optimize communication strategies
Identify those voices and publications influencing customers and competitors
Protect revenue, lower operational costs and mitigate risk
Receive early warnings of market developments
Guide strategic product development
Preserve consumer, supplier and partner confidence
Summary: ...the difference between object rights and image rights, which is essential for an intellectual property organization like ours,” says Bedard. “Once we get the data updated, when they look at an image, they will be able easily determine exactly what we’re allowed to do with it. This would not be possible...
Summary: ...and image rights, which is essential for an intellectual property organization like ours,” says Bedard. “Once we get the data updated, when they look at an image, they will be able easily determine exactly what we’re allowed to do with it. This would not be possible with our pre-Media Bin manual...
Summary: ...of reports – but the company had not determined which reports delivered the benchmark data they needed to meet and exceed service goals. Recommended Solutions Based on its business objectives, Lee helped the company determine which reports it needed in order to accurately monitor its performance and...
Summary: ...To measure ROI,” Rodgers explained, “we use customer satisfaction research for both our company and our online presence, and also measure brand awareness around the globe through online surveys. This is supplemented with customers’ opinions about our online content; measurements of the health of...
Summary: ...The NewsMarket Case Study. “This is very powerful stuff.” Refining Results IDOL allows journalists to refine their results by categories for easier information access. On the left hand side of the search results interface on www.thenewsmarket.com, users see links to categories organized by Beats,...
Summary: ...experience in the real estate space was as good as anyone else’s,” explains Drivers Jonas COO Alan Lattimer. “Their clear determination to expand their involvement in the feld was another strong point in their favor.” Drivers Jonas’s requirements were influenced by an earlier document management...
Summary: ...Thomas Net Case Study. Case Study Superimposed on the Minneapolis Institute of Arts building facade: Randolph Rogers, The Lost Pleiad (detail), 1874, marble, The Ethel Morrison Van Derlip Fund “We incorporated many of the winning elements from the tests we’d run over the course of our Optimost relationship...
Summary: ...plan, the Interwoven Optimost engine quickly identified and generated almost one billion possible permutations of the page. With its advanced testing methodology, Interwoven was able to conduct multivariable tests on a subset of these permutations to determine exactly what factors did and did not affect...
Summary: ...measure the impact of their PR campaigns.” VMS also benefits from Autonomy’s technology leadership. The investment in IDOL gives VMS a suite of next-generation capabilities that can be rapidly deployed to meet client requirements as they evolve in the future. “The breadth and depth of the Autonomy...
Summary: ...at a Glance Warner Leisure About Interwoven Optimost Interwoven Optimost helps companies with one of their biggest challenges: creating a compelling, engaging and relevant online experience that delivers measurable business results. The Interwoven Optimost solution optimises virtually every online marketing...
Summary: ...values its reputation as one of the leading unitary councils in the UK and continually strives to improve the services it offers and the cost and efficiency of the processes it uses to delivery those services. Like all large Government sector organizations it has to adapt to new ways of working. Continual...
Summary: ...an hour or more duplicating the work of others. This is the kind of inefficiency that cannot be ignored. And so began a three-month trial, which would encompass a highly detailed qualitative study costing over £130,000, designed to identify and measure the link between individual, user productivity and...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...strategic investment in the product and reduces costs. Reputation Analysis is also legally attestable and can support litigation where unfounded, defamatory comments made by rogue journalists or competitors negatively influence the company’s reputation. Product Brief Web/Blogosphere RA Module Discover...
Summary: ...costs. Social Media Analysis can also help avoid the damage of negative conversations by quickly reacting to complaints. It is also legally attestable and can support litigation where unfounded, defamatory comments made by rogue journalists or competitors negatively infuence the company’s reputation....
Summary: ...data based on degrees of sentiment and tonality, analyzing the structure and meaning of language in the different forms of communications to determine the positive and negative characteristics of each piece of information and create relevant classification. This helps provide insight into client relationships...
Summary: ...segments are forming and easily understand the criteria that make up each group. Sentiment Analysis IDOL’s meaning-based analytics enables advanced categorization based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, IDOL determines the positive and negative...
Summary: ...forming and easily understand the criteria that make up each group. Sentiment Analysis IDOL’s meaning-based analytics enables advanced categorization based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, IDOL determines the positive and negative characteristics...
Summary: ...Autonomy Virage ensures you know about it. Sentiment Analysis Autonomy’s core technology allows advanced categorization based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, Autonomy Virage is able to determine the positive and negative characteristics of...
Summary: ...analytics enables advanced categorization based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, IDOL determines the positive and negative characteristics of each piece of information and creates relevant classification systems.
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Summary: ...Analysis Autonomy offers advanced categoriz-a tion based upon degrees of sentiment and tonality, whether interactions are conducted online or on the phone, live or recorded. By analyzing the structures and meaning of audio, video, and text-based language, IDOL determines the positive and negative characteristics...
Summary: ...of language, IDOL determines the positive and negative characteristics of each piece of information and creates relevant classification systems. IDOL can determine the degree to which a sentiment is positive, negative or neutral for the entire content or a segment of the content. In addition, administrators...
Summary: ...results. • Related Concept Generation and Idea Distancin– g automatically categorizes concepts in relationship to one another by identifying vital relationships between seemingly separate subjects. • Sentiment and Vibe Analysis– determines the degree to which a sentiment is positive, negative...
Summary: ...to discovery. Using Echo it is now possible to protect against the breaching of ‘Chinese walls’ or from IPR strong boxes within an enterprise, not on the basis of crude electronic permissions, but on the human flow of ideas that cannot be regulated at the water cooler. The influence of individuals...
Summary: ...preventative approach protects the company against employee indiscretions for which they could be held responsible and drastically reduces the risk of negative exposure. Robust Review & Supervisory Workflows Effective and compliant review of employee communications is not achieved in a single step, but...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, IDOL is able to determine the positive and negative characteristics of each file and create according classification systems. In addition, administrators can apply multiple tagging functions and specific...
Summary: ...library is automatically extracted and indexed directly into the IDOL server. The connector enables existing applications and content storage systems to be leveraged from within the Lotus Quickr environment, including calendars, discussion forums, Web logs (blogs), wikis and other collaboration tools,...
Summary: ...allows Autonomy's technology to derive understanding through the context in which symbols occur rather than a rigid definition of grammar. Slang and other variations in language do not confuse the software. Building up a statistical understanding of the patterns in any language, Autonomy IDOL server can...
Summary: ...port DiSH Service port ACI port Service action commands Service port Autonomy Applications Autonomy Service Dashboard Web Browser HTTP ACI API/SOAP Architecture You can send ACI action commands or service commands to the DiSH via the Autonomy Service Dashboard or a web browser. Note that ACI action commands...
Summary: ...algorithms and probabilistic modeling, IDOL forms a conceptual and contextual understanding of all content in an enterprise, indexing and automatically analyzing any piece of information from over 1,000 different content formats, including rich media. For the heterogeneous enterprise that holds SharePoint...
Summary: ...Autonomy ACI API 0605. Founded on a technology that is modular by design and facilitates global distribution, Autonomy has developed a flexible infrastructure that allows optional use of the latest Web Service standards including Simple Object Access Protocol (SOAP), and Web services Description Language...
Summary: ...in enterprise search. “Gartner clients with deduplication technology in production report data reductions ranging from 8-to-1 to almost 300- to-1.” —Emerging Technologies make Storage Hardware and Software More Effective, Roger W. Cox, Carolyn DiCenzo, Robert E.
...
Summary: ...Autonomy MoreOver Fetch Technical Brief. Intelligent Data Operating Layer iManage Server Indexing Moreover Connector Aggregating files Features This highly configurable Connector allows administrative users to exactly control the content they require aggregating: • Configurable aggregation of Moreover...
Summary: ...and pause services ? Configure services ?Create schedules to automatically perform servicing actions such as generating statistical reports ?Automatically send email alerts to an administrator if a specified statistic for a service falls outside an acceptable range ?Generate tables and graphs of a service’s...
Summary: ...Autonomy Document Management Server Technical Brief. Relevance Ranking In evaluating all types of queries, IDOL Server employs complex algorithms based on a combination of Information Theory and Bayesian methods to automatically weight and rank the document returns by statistical relevance. Automatic...
Summary: ...Autonomy Information Connectivity Data Sheet. Autonomy Systems Ltd. Information Connectivity Autonomy supports virtually any format, source and language. Every enterprise has a complex mix of off-the-shelf and custom applications, databases, information technologies and file formats. Autonomy is capable...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...manual taxonomy creation, so it’s never an either/or choice. Sentiment Analysis IDOL’s unique technology allows advanced categorization based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, IDOL is able to determine the positive and negative characteristics...
Summary: ...influential force in the spread of ideas. Autonomy is able to aid the monitoring of the blogosphere through a conceptual analysis of the content that can reveal not just topic and content, but also, through sentiment analysis, the blogger’s opinion on a topic. Using Autonomy, organizations can build...
Summary: ...upon degrees of sentiment and tonality. Sentiment Analysis can be performed on customers’ blogs, comments and online reviews to ensure a high level of customer service. In addition to alerting online vendors to faulty products or alarming trends, Sentiment Analysis can serve as an excellent enterprise...
Summary: ...SEO strategy by detecting appropriate keywords to target. TeamSite can also discern market trends as they develop by “listening” to the social web. Businesses can respond quickly to negative sentiment of their product as the opinions arise in the blogosphere, adjust their marketing campaign to affect...
Summary: ...to parse semantics to an intra-document level. For instance, the Sentiment Analysis functionality can determine the degree to which a sentiment is positive, negative or neutral for the entire content or a segment of the content. For example, a blogger may have a positive opinion on the iPod, but a negative...
Summary: ...the company improved customer satisfaction while reducing the number of calls made into customer support. Customer Intelligence Contact centers are held as a critical information source for customers and a goldmine of customer intelligence for the business, yet actually finding, analyzing, and making...
Summary: ...accurate results. Thus, traditional approaches fall short of locating desired products or pieces of information in a hassle-free and efficient manner. Anything from a spelling mistake to entering keywords with multiple connotations or query terms that are vague in meaning can trigger a laundry list of...
Summary: ...evidence requires a relatively clear and convincing showing. Put differently, a mere showing of some circumstantial evidence will not suffice. Example One: The stated legitimate business reason is to reduce long-term storage costs, but the destruction policy actually implemented had the effect of destroying...
Summary: ...legal powers in 2001, the FSA has been energetic in imposing penalties for non-compliance. What's more, it publicizes names and details in each case, so that firms suffer damage to their reputation as well as their finances. Why compliance is vital to business success The pros and the cons The negative...
Summary: ...speIcifnsightc customer interactions, Meaning Based Marketing uses sentiment and trend analysis to yield valuable insight into the reputation of your company and its products. Customer reviews and feedback—on your own site, on thirdparty blogs, other websites, call center conversations, and social networks—are...
Summary: ...own experience. They can upload photos and share stories—and contribute positively or negatively to your company’s reputation. Consumers are making their voices heard and, rather than ignore the inevitable, many companies are actively participating in the dialogue. Those that don’t participate in...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
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