In evaluating all types of queries, IDOL employs complex algorithms based on a combination of Information Theory and Bayesian methods to automatically weight and rank documents by statistical relevance. In doing so, it makes use of theoretic values calculated dynamically for all concepts on indexing, allowing the relevance of content to be evaluated. In practice, relevance can be seen as a measure of the conceptual overlap between the query text and the text within a document. Additionally, IDOL allows administrators to manipulate the relevance of query results in several ways:
Setting up a field process - users modify IDOL's configuration file, raising the percentage relevance of results according to the number of times that terms in specified fields match the terms in the query
Using BIAS - users can employ the BIAS field specifier to dynamically boost the percentage relevance of a query's results according to the numerical proximity of a specified field to a given value
Using Multipliers - users can multiply the weights of individual query terms in order to boost the relevance of results that match these terms accordingly
Key Benefits
Improves user experience by ordering search results in formats that better match expectations better
Relevance can be customized by administrators to suit business needs and employee roles
Properly implemented relevancy ranking can result in productivity gains and cost savings
Summary: ...Case Study: County of San Diego. “With the help of LiquidOffice, more candidates apply online, saving the agency money in printing and file distribution costs and making it easier for the County to find the best applicants possible.” The County’s Agricultural Weights and Measures department has...
Summary: ...agents to understand customers' queries has improved by 7 percent; agent professionalism improved by 4 percent. These figures are matched by improvements in more subtle aspects of the customer/agent interaction that are hard to measure but which, nevertheless, are crucial to customer care. These are typified...
Summary: ...identify other knowledge workers who have similar interests and/or are experts in a given field by saving searches and comparing these saved searches with other user’s saved searches. This is a major innovation for the Parks Service.” For example, if a cultural resources manager is asked to research...
Summary: ...public sector agencies and entities. Through the delivery of an integrated range of high quality audit products that are timely, cost-effective and consistent with public sector values, aims to meet the needs and expectations of the Parliament, the Executive and audit clients and to add value to public...
Summary: ...GSA’s former search technology proved slow and ineffective—forcing customers to sift through as many as 1,000 results for some queries. The site’s aging software infrastructure also meant that any upgrades would be a time-consuming and complex undertaking. In order to maintain its impressive momentum,...
Summary: ...Cardiff reseller, was the system integrator for the automation of AHOM’s high-volume order intake and revenue qualification system. After recommending Cardiff LiquidOffice, AccuImage, LLC designed and implemented the workflow software across AHOM in a matter of months. AccuImage has been solving complex...
Summary: ...and effectively, minimising the impact on customer service. After implementation of Capital Capture’s solution claim forms are processed on average within a day. The solution also delivers a number of measurable cost savings to Cardif Pinnacle that include: • Eliminating the cost of manually routing...
Summary: ...offl oaded in a centrally controlled and fully automated fashion, dramatically increasing performance and stability. Storage optimisation also plays a key role with EAS’ Single Instance Storage (SIS) algorithm applied across the entire archive at the message and attachment levels and compression of...
Summary: ...recognized, particularly its dispute resolution practice, which accounts for over 50% of the firm’s total income. Ranked as one of the top ten litigation firms in the UK, the dispute resolution practice is by all measures one of the largest and most respected in Europe and Hong Kong. The Need Throughout...
Summary: ...best candidates to its graduate programs. As a result, the number of individuals applying to its 91 masters and 48 doctoral programs has grown from 13,829 applications in 1999-2000 to 16,423 in 2001-2002, in addition to several thousand applications for non-degree study. About 46% of the degree applicants...
Summary: ...to a single research project. Today with TeleForm, UCSF employs only six programmers to oversee as many as 30 major research projects concurrently. That’s a productivity boost of 1500%. UCSF realizes these gains because TeleForm automates the capture of critical research information and processes high...
Summary: ...to enable users to retrieve relevant results from content in a single selected language or across all information, regardless of language. The Benefits IDOL K2 contributes several benefits to Softlab. “User response to the K2 implementation has been very positive,” says Dr. Dorn. “We have seen intranet...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...combine Boolean and Proximity operators to form simple or complex Boolean expressions Parametric search Users can search for items by certain field values. When they provide fixed values in parametric fields, the parametric search returns consistent values in the non-fixed parametric fields. For example,...
Summary: ...task at hand In helping users select the best algorithm for their needs, SPV clearly delineates the query pipeline, including concepts found, term frequencies and repositories searched, for each search algorithm. The business logic and the conceptual terms embedded in the query will be transparent, and...
Summary: ...end anywhere, including the middle of a word. Entities can also be set to allow overlapping matches. In overlap mode, entity matches can overlap the same piece of text. If overlap is disabled, only the longest and highest scoring match is returned. The results also include the details of forms, components,...
Summary: ...all aspects of the matching process directly within the application: • Barcodes with trade and document identifiers are attached to all confirmations in order to automatically match incoming documents against existing trades. • A powerful search engine can precision query unmatched trades on almost...
Summary: ...Autonomy ZANTAZ Audit Center. Review your search terms prior to submission Save query as template Preview the number of hits and sample messages prior to downloading results Run several queries concurrently Check status and estimated completion of any query Post processing identifies...
Summary: ...capabilities provide users with numerous options and advanced results for a more detailed view of the interaction. Smart Views allow a user to create search criteria that can be saved for repeated use and easily updated. These can also be “trained” to search for specific types of interactions and...
Summary: ...presentation algorithm to quickly generate HTML (or other output formats), LiveSite efficiently serves dynamic websites without ongoing IT support or costly customizations. LiveSite Content Services reduces the costs and complexity of dynamic website development.
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Summary: ...cases, IDOL SPE fully supports traditional methods used by BI applications. Simple and complex SQL queries (FIND, JOIN, ORDER BY, SELECT, etc.) can be entered to pinpoint and manipulate search results, or parametric searches can be performed based on defined metadata, as is often done in eCommerce applications....
Summary: ...expression. Most powerfully, an Agent can be trained or re-trained by example, simply by being shown a document, video, or verbal conversation that matches a user’s interests. The Agent will then learn the concepts within the example and define itself accordingly. Once an Agent has been created it will...
Summary: ...or random sampling without any distinction, Aungate Supervisor applies intelligent sampling profiles against a preserved data set according to communication direction, type and frequency. Further, these profiles can automatically exclude records that do not contain potentially damaging language or concepts....
Summary: ...percentage of documents require special status and must be declared as records. A regular document can be edited or deleted as necessary, but documents of record such as employee files must be carefully managed throughout their lifecycle according to explicitly defined retention policies.
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This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Autonomy Document Management Server Technical Brief. Relevance Ranking In evaluating all types of queries, IDOL Server employs complex algorithms based on a combination of Information Theory and Bayesian methods to automatically weight and rank the document returns by statistical relevance. Automatic...
Summary: ...extracted by IDOL server. The underlying algorithm is the same regardless of the language used. While Autonomy's technology is language independent, it can be beneficial to use language dependent features in order to optimize IDOL server’s ability to match concepts irrespective of their appearance in...
Summary: ...Autonomy PiB 4.3 08/03. The Retrieval Portlet submits the natural language query to one or more databases that have been set up, in order to find documents that are related to your query. The concept of the query is analyzed and documents that are relevant to this concept are returned to the user. • Legacy...
Summary: ...performance of multiple Autonomy application in regular intervals ?Multiple Application Configuration - View and modify the configuration of multiple Autonomy applications ?Statistical Service Monitoring - Generate statistics for each DiSH controlled Autonomy application ?Graphical Representation of Statistical...
Summary: ...pruning process, an especially valuable capability in eDiscovery cases. Users can manipulate the configuration file and create special fields and values, as well as perform real-time operations on the extracted text during data ingestion. Connector for SharePoint 2007 configuration options include: • Indexing...
Summary: ...conversation that matches a user’s interests. The Agent will then learn the concepts within the example and define itself accordingly. Once an Agent has been created it will monitor in real-time the changing information within the index, instantly alerting the user to anything new that matches the training....
Summary: ...uses sophisticated pattern-matching techniques to enable computers to understand information in context. For the first time, a computer can go beyond keywords and meta-data to identify concepts within the text itself to determine which are the most important and to automate the processing of this content,...
Summary: ...Santiago, Sao Paulo, Stockholm, Sydney, Tokyo, Utrecht and Washington, D.C. Features • Configurable aggregation of documents stored in FileNet • Configurable filtering of FileNet content based on standard and customizable fields, e.g. item types, file extensions • Accurate indexing in excess of...
Summary: ...delivers a single interface to configuration of the Autonomy service. ?Online view of child service configuration ?Allows remote modification of configuration, including easy-touse product-specific configuration options for common tasks ? Monitoring Once all Autonomy services have been suitably configured...
Summary: ...information. Reducing the cost and hassle of mailbox management for both IT and users EAS generates dramatic cost savings by optimizing information storage. The IDOL Single Instance Storage (SIS) algorithm eliminates wasteful redundancy while transparently preserving and managing each specific instance...
Summary: ...Create new IDOL server databases • Delete IDOL server databases • Delete all documents in a IDOL server database • Expire documents from IDOL server databases • Compact IDOL servers • Change field values in IDOL server documents • Back up IDOL servers • Initialize IDOL servers Architecture...
Summary: ...website spidering and starting positions • Filtering of content based on highly configurable date checking • Batch processing • Configurable login methods, including CGI, cookies and forms • Follows robot protocol, both robots.txt and page headers • Highly configurable URL / Page / Navigation...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...employs complex algorithms based on a combination of Information Theory and Bayesian methods to automatically weight and rank the document returns by statistical relevance. In doing so, it makes use of information theoretic values calculated dynamically for all concepts on indexing, allowing the re-l...
Summary: ...to easily modify the relevancy calculation by giving more weight to a specified field. Given a movie database with title, director, lead actors, year, genre and short description as the fields, the user can choose to bias the “genre” field or the “director” field to determine the similarity between...
Summary: ...their inner workings and underlying theory. Autonomy’s approach is based on a unique combination of technologies with theoretical underpinnings that can be traced to Bayesian Inference and Claude Shannon¹s Principle of Information. Bayes Theorem has become a central tenet of modern statistical probability...
Summary: ...Destruction of e-mail after an indication, not even official notice, of pending litigation can be seen as spoliation–destruction of evidence. Spoliation can trigger numerous legal headaches for a company, the main one being adverse inference orders, which means that instead of the opposing attorney...
Summary: ...Autonomy Internationalization White Paper 20031003. • Does the architecture or delivery mechanism of that core algorithm make assumptions about language constructs, the digital representation or encoding of symbols? That is, is the technical way the algorithm is realised bound by assumptions of the...
Summary: ...a unique pattern-recognition technology, IDOL’s conceptual query mechanism allows a seemingly simple query expression to be evaluated in complex ways; as well as the matching of the basic terms within documents, it is able to “read between the lines” and determine conceptual matches that legacy...
Summary: ...technology, IDOL’s conceptual query mechanism allows a seemingly simple query expression to be evaluated in complex ways; as well as the matching of the basic terms within documents, it is able to “read between the lines” and determine conceptual matches that legacy search engines would be unable...
Summary: ...resources in more significant roles in the contact center. This savings is particularly evident when a sample of a particular type of call is required, such as with process improvement initiatives or program reviews by management. To achieve statistically valid samples, as would be required for six sigma...
Summary: ...technology uses powerful statistical algorithms to create a language-independent mathematical model of speech: • • • • • • • • Word Spotting Advantage Disadvantage Phonetic Index Language Model Self-learning Language Model Conceptual and Legacy Methods Earliest Method Latest Method Simple,...
Summary: ...of the work in the calculation and initialization of the conceptual matching is done at index time, as opposed to query time; the documents are analyzed while the data is being processed to form a statistical “pool” from which queries can draw key conceptual information, as well as an overlying Bayesian...
Summary: ...Like most search engines, SharePoint offers little or no native support for rich media content due to the difficulty of doing so. Autonomy is at the forefront of rich media management, providing advanced speech technology and video indexing. By combining complex mathematical models of natural language...
Summary: ...reports that show the details and documents behind the numbers; ◆ Spreadsheet reports that they can analyze and modify in Excel; ◆ Reports that they can customize with a few clicks and save the results; and ◆ A choice of delivery methods including Web, email, fax, text messaging and hard copy. A...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
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