NLP is a form of human-to-computer interaction where the elements of human language, be it spoken or written, are formalized so that a computer can perform value-adding tasks based on that interaction. Autonomy's approach differs from standard NLP use in that it is still able to harness the power of IDOL's conceptual analysis.
Autonomy's NLP technology functions independently of linguistic restraints, giving Autonomy's software universal application possibilities anywhere in the world.
Key Benefits:
Automatically leverages human interaction
Dynamic learning ability
Understands slang, industry specific jargon, sentiment and topics
Summary: ...were relevant to customer satisfaction, Orange was able to reduce the number of scoring elements for agent performance evaluation. This has enabled quality staff to perform more evaluations in a given time period, increasing productivity by nearly 25 percent. Orange was also able to identify calls that...
Summary: ...a crawl. Our client base would be smaller, and we wouldn’t be able to fulfill our goal of giving them the best service possible. Instead, we’re fulfilling our objective to be an industry leader in both technology and quality, and we’re seeing the benefits on our bottom line.” About Autonomy Autonomy...
Summary: ...analysts on the back end who work with us on the results, is a tremendous benefit. It speeds time to completion and helps us achieve the best outcome.” Delivering Greater Value to Clients ThomasNet’s indirect revenue model calls for a more nuanced approach to testing than simply maximizing traffic....
Summary: ...and customer interaction solutions. Our fagship products, TeamSite and Optimost, enable marketers to increase results by automatically delivering the right combination of content and offers by understanding the intentions and profile of each customer. This Meaning Based Marketing approach produces the...
Summary: ...lack of support for knowledge management led to duplication of effort ■ As a small firm handling major cases, the firm needed to maximize and leverage its resources Benefits of Using Interwoven ■ Better collaboration around content has helped the firm achieve billions of dollars in settlements ■ Robust...
Summary: ...or ask questions in plain language and get relevant results that simply isn’t possible with keyword search engines. For example, when a user enters the query—‘Can archaeological sites be protected from erosion using standard engineering practices?’—IDOL understands the intent of the user’s...
Summary: ...the Meaning Based Computing movement. It was recently ranked by IDC as the clear leader in enterprise search revenues, with market share nearly double that of its nearest competitor. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual...
Summary: ...reducing retrieval time and ensuring valuable data is not lost through wrongly weighted keyword searches. Due to its conceptual and contextual retrieval architecture, it also has a ‘similar searches’ function which can suggest possible aliases that may provide relevant information The Benefits The...
Summary: ...through the site to learn more about them and their preferences and serve personalized pages based on this information. When new product information is available, it will be automatically replicated to local sites without relying on the dealerships themselves. Dealerships will still be able to contribute...
Summary: ...can unify and simplify these tasks. The Interwoven solution makes it possible to accomplish this,” says Younts. About Interwoven Interwoven is a global leader in content management solutions. Interwoven’s software and services enable organizations to effectively leverage content to drive business...
Summary: ...fit for our functional and architectural needs. Meridio really understands our strategic plans and has demonstrated commitment to helping us achieve major business benefits.” David Gale, Strategic Architect , Derby City Council The Customer Derby is a thriving City at the Heart of England. Part of the...
Summary: ...and 74 different values (versions of the variables). Based on this test plan, the Interwoven Optimost engine quickly identified and generated over one billion possible permutations of the page. Using its advanced methodology, Interwoven was able to conduct multivariable tests on a subset of these possible...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...the ability to interact with customers in multiple languages is becoming increasingly important. Fundamentally language independent, the underlying algorithms within IDOL Answer function independently of linguistic restraints, giving Autonomy’s software universal application possibilities anywhere in...
Summary: ...powered by IDOL, leverages advanced mathematical modeling to form a conceptual and contextual understanding of information in any format and language. This unique capability enables the automation of many key functions that are critical to managing social media content. It is also the only scalable approach...
Summary: ...of elements, anywhere, including dynamic content and rich internet applications like AJAX and Flash with the ability to control interactions and other complex testing scenarios. Speech Analytics In order to analyze the majority of business interactions, technology must be able to -un derstand the meaning...
Summary: ...using IDOL’s social media connectors. IDOL’s sentiment analysis determines the tone, emotion, and meaning of all user generated content—regardless of jargon, slang, or misspellings—analyzes for any patterns or trends, and classifes visitors based on sentiment or trends identifed. Marketers can...
Summary: ...their occurrence rather than a rigid definition of the language and grammar. This means that IDOL has no problem understanding slang, industry specific words, sarcasm or variants in spelling, and can adapt to the dynamic nature of language. The technology builds an understanding of what influencers are...
Summary: ...by speakers, topics discussed, and emotion present in the interaction. Because human speech is affected by language, dialect, tone, and even the mode of communication, phonetic-only approaches are not equipped to return the most accurate results. Autonomy overcomes this variability in speech by employing...
Summary: ...language dictionaries to intelligently overcome variables such as language, dialect, and tone that can affect the comprehension of spoken content. It uses advanced algorithms to understand the relationships that exist between words to form a conceptual understanding of their meaning. This functionality...
Summary: ...the patterns that naturally occur in text, voice or video files based on the usage and frequency of terms that correspond to specific topics. • Hot and Breaking Topics – “hot” clusters automatically detect burning topics across interactions and “breaking” clusters alert users in real-time...
Summary: ...broadcasts and create relevant classification systems. In addition, administrators can apply multiple tagging functions and specific threshold cutoffs to determine the sensitivity of sentiment analysis. Key functions: Advanced audio analysis • • Automatic alerting across a range of media Intelligent...
Summary: ...the Meaning Based Computing movement. It was recently ranked by IDC as the clear leader in enterprise search revenues, with market share nearly double that of its nearest competitor. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual...
Summary: ...IDOL can determine the degree to which a sentiment is positive, negative or neutral for the entire content or a segment of the content. In addition, administrators can apply multiple tagging functions and specific threshold cut-offs to determine the sensitivity of sentiment analysis.
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Summary: ...of solutions. Additionally, the IDOL platform is language independent, as IDOL’s patented technology is based on probability and statistics, rather than linguistics. Autonomy IDOL can search virtually all of the data across the enterprise, as the technology supports over a thousand ESI formats, giving...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...the errors and inconsistency that are frequently associated with manual categorization. 5. Sentiment Analysis IDOL’s unique technology allows advanced categorization based upon degrees of sentiment and tonality. By analyzing the structures and meaning of language, IDOL is able to determine the positive...
Summary: ...pharmaceutical developments, technology and so on), the more understanding it gains of those topics. A new language can be thought of as simply another type of information, for which IDOL server needs enough material to learn from. Therefore, it is possible to mix more than one language in IDOL server...
Summary: ...thereby distinguishing homophones • Combines phonetic and conceptual approaches to offer unique high-level functions • Allows audio, video, email and chat to be indexed and searched • Provides unrivalled accuracy by understanding words in context • Customizes to the specific language and vocabulary...
Summary: ...Based Computing movement. It was recently ranked by IDC as the clear leader in enterprise search revenues, with market share nearly double that of its nearest competitor. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding...
Summary: ...and modify all Autonomy Portlet settings • View all default configurations • Add, change or remove Portlet parameters • Add new Portlets to the Portal framework. Additional Portlets for Portal-in-aBox For Portal-in-a-Box the following Portlets are available in a addition to the standard Portlets:...
Summary: ...Autonomy Connector for SharePoint. At the heart of Autonomy’s solution lies the Intelligent Data Operating Layer (IDOL). Using complex pattern-matching algorithms and probabilistic modeling, IDOL forms a conceptual and contextual understanding of all content in an enterprise, indexing and automatically...
Summary: ...Dynamic Link Library’ (DLL) or Shared Object (SO) on UNIX which acts as a plug-in to OmniFetch™. The DLL is completely customizable and allows the developer to specify from which repository information should be aggregated. To enable the developer to write a custom DLL, an example with the full source...
Summary: ...results of the natural language retrieval, users can quickly refine their search to precisely focus on the context they require. • Cross-Language Search Autonomy delivers a language independent software infrastructure that enables content to be conceptually retrieved in any language delivering both...
Summary: ...Autonomy ACI API 0605. Founded on a technology that is modular by design and facilitates global distribution, Autonomy has developed a flexible infrastructure that allows optional use of the latest Web Service standards including Simple Object Access Protocol (SOAP), and Web services Description Language...
Summary: ...Autonomy Information Connectivity. Other trademarks are registered trademarks and the properties of their respective owners. Product specifications and features are subject to change without notice. Use of Autonomy software is under license. [AUTN TB] 04.09 Autonomy Inc. One Market, Spear Tower, 19th...
Summary: ...Autonomy eGain Fetch Technical Brief 0605. Microsoft Windows NT, Windows 2000 SUN Solaris LINUX Any other POSIX compliant of UNIX available on request Minimum Recommended Server Specifications: Type: Connector Dependencies: 200 MHz Pentium processor 128 MB RAM 3 GB hard disk recommended Standard Plug-ins:...
Summary: ...Autonomy Oracle Fetch Technical Brief 0605. ImportSlave, OmniSlave, BinSlave & PDFSlave • Combine data from any number of tables into a single document • Support for multiple jobs performing different actions • Schedule jobs independently of each other • Extract data as any text based format including...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...single solution, enabling the business to obtain relevant intelligence from all forms of interactions. Spoken Language Identification Autonomy’s spoken language identification module uniquely forms a human-like understanding of speech to automatically identify the language spoken in live and recorded...
Summary: ...style, type, encoding and size of data it is to be applied on, restricting use in more computationally complex non-European languages? 2.3 Autonomy's approach to language: APCM and intrinsic independence Autonomy's technology, which was designed from inception to be language independent, achieves this...
Summary: ...Autonomy Technology Overview. Although IDOL is fundamentally predicated on a language independent model, it is still capable of using linguistic analysis to parse semantics to an intra-document level. For instance, the Sentiment Analysis functionality can determine the degree to which a sentiment is positive,...
Summary: ...Qfiniti Assist Delivering Real-time Agent Support White Paper. This approach to solving immediate service requests not only enables faster call resolution, but opens up a broader skill level to leverage du-r ing high call volumes. IDOL Integration IDOL Server is the heart of the Qfiniti Assist product,...
Summary: ...in many practical areas, such as contact center quality control. This language independent core technology is customized to the specific language and vocabulary required by the user, using specialist Language Packs, delivering dramatically more reliable recognition for multiple applications. Autonomy...
Summary: ...Search for the Enterprise Autonomy’s IDOL fully supports all legacy technologies, including keyword, Boolean, Natural Language Processing (NLP), and parametric retrieval, as well as unique, market-leading conceptual search. IDOL forms an understanding of the content of any given page and makes contextual...
Summary: ...articles, in over 100 languages. Whether you accept the definitions, Web 2.0 is a powerful force on the Internet today and an important element in the changing nature of our interaction with information. “Web 2.0 is the business revolution in the computer industry caused by the move to the Internet...
Summary: ...enterprise search revenues, with market share nearly double that of its nearest competitor. Autonomy’s technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information,...
Summary: ...stored in existing recordings, web pages, documents, manuals and plain text. For example, all of the text from a corporate website could be used to add product names and other jargon that is not a part of the standard mode. Figure 3: Multichannel Search results Figure 4: Stemming 4 Automatic Self Learning...
Summary: ...search and discover y market and the fastest growing of the leading vendors. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email,...
Summary: ...information 24x7 on specific topics from a range of data sources. An Agent represents a user’s persistent interests and can be defined or trained either explicitly with a natural language description or Boolean expression. Most powerfully, an Agent can be trained or re-trained by example, simply by...
Summary: ...as well as across 3rd party sites using its social media connectors. TeamSite’s sentiment analysis feature determines the tone, emotion, and meaning of all user generated content—regardless of jargon, slang, or misspelling—so that search results can be enriched with helpful information on each product....
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
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