Autonomy engages the users in many different conversation paths to help them disambiguate their result sets. By clustering the results according to concepts and parameters, and accessing the users' transactional and profile information to personalize the categorization, search results are meaningfully organized for quick filtering and decision making. Users can look to community insight to help find information, as well as rely on Autonomy's conceptual analytics to process the search results and continue the dialogue. In addition to offering all legacy tools like "Did you mean...?" to correct spelling errors, providing query suggestions as the user is typing into the search box, and offering facets according to content source type, Autonomy enhances the search experience using features such as:
Autonomy automatically produces a brief summary of each piece of content that is returned for a query. It generates three different types of summaries:
The conceptual summary displays a few sentences from the document that contain the most salient concepts (these sentences can be from different parts of the result document)
The contextual summary relates to the context of the original query - allowing the most applicable, dynamic summary to be provided in the results of a given query
The simple summary comprises a few sentences of the result documents
Active Query Community Guidance (AQCG)
Instead of merely returning those users whose profiles indicate knowledge in the subject that was queried, AQCG returns and automatically clusters into communities those users who are most relevant to the queried person. For instance, if a user queried the name of the company's VP of Sales and he/she had been in frequent communication with client Z's finance and sales organizations at the time, two of the clusters that may appear as a result of the query would be employees in Z's finance department and the employees in Z's sales department, automatically organized into their respective communities.
User Behavior to Improve Relevancy
Users can modify the relevancy algorithm used for their search at the time of query without any IT help
IDOL can incorporate all of the users' aforementioned enterprise 2.0 activities (i.e. social tagging, bookmarking) and users' content consumption behavior to improve and personalize relevancy. Expert behavior will have greater influence on the calculation by default. Documents they author, rank highly or have consumed recently will be positively affected. Since IDOL can monitor user's desktop activity, it can form user profiles of their current interests and expertise with great precision. IDOL can also adapt ranking of results so that documents that are consumed with great frequency following a certain query will be placed higher for subsequent queries relating to that same topic. This ranking can be adapted based on the behavior of the user, group or the entire enterprise community.
Business users and administrators are empowered to adjust the influence that each of these activities has on the relevance calculation, but users themselves can also individually adjust the influence of these factors per query. They can choose to search and rank documents based purely on IDOL's conceptual relevance calculation, on what the community deems relevant, on their implicit and explicit profiles, or some combination of the three.
Dynamic Faceted Navigation
IDOL automatically extracts entities for parametric filtering and navigation. A large set of entities are supported out-of-the-box, including SSN, credit card numbers, ticker symbols, places and names. When a user performs a query, results can be organized in a parametric hierarchy for guided navigation (parameters displayed to the user are adjustable by the business user and the administrator using the Autonomy Business Console). The parameters can also be derived from databases and other structured information, which in turn can be automatically merged with facets from unstructured content.
More importantly, users can easily merge multiple facets together to adjust their search criteria via drag-and-drop. There is no administrative involvement required to re-order, combine or remove facets during a search. For instance, if a search for "global warming" returned person facets (including Al Gore) and place facets (including Kyoto), users can simply drag the Al Gore parameter into the Kyoto parameter so that the newly formed facet of Al Gore + Kyoto will include documents that contain both parameters. In this way, users can determine the navigation hierarchy for ease of search.
By removing the administrative overhead of maintaining a hierarchy, organizations not only eliminate the costly exercise of developing a taxonomy, but also increase the likelihood of adoption since the hierarchy is dictated by the users themselves.
Ideas Cloud
Following a query, IDOL displays all the prominent concepts extracted from each document in the result set. These "ideas" are derived from analyzing the entire text of each document and are not dependent on subjective metatags. The larger and bolder "ideas" indicate the appearance of that concept in many documents in the results list. The user can use the ideas cloud to focus his/her search even further. Clicking on an idea will refresh the results list with a more specific context that contains that concept.
Persistent Term Highlighting
In their respective profiles, users can define concepts, terms, rules, etc. that represent information of their interest. These entities will get consistently highlighted in the retrieval result set, together with the default IDOL highlighting for the executed query.
Zero Results AQG
IDOL can certainly suggest queries for the user if they misspell the query text. However, IDOL goes beyond correcting mistyping and provides query guidance for correctly spelled queries that still return zero results. IDOL suggests similar, yet alternate concepts they can query, which are organized in a hierarchic cluster.
Conversational UIs
The Carousel Search user interface allows users to easily scroll through the results and quickly preview each content to gauge their relevancy. Moreover, the AQG function underneath the search query allows users to further refine their search results. The user has the option of clicking on the Open button at the bottom center of the window to also display search results in a conventional list alongside the carousel.
The Carousel Search user interface
This UI screenshot shows many of the powerful IDOL features interfaced following a search, including automatic hyperlinking, community feedback, ideas cloud, entity extraction and cluster tree
Summary: ...who didn’t would continue through to purchase, rather than abandoning the sale. “Tests clearly indicated what we ought to be doing in terms of adjusting the way pages should be displayed and how they function,” says Murray. Overall, an extra 14,000 people completed orders on the site, and as a result,...
Summary: ...offering the richest, most scalable palette of options for automatic, policy-driven archive and retention. In addition to the usual quota, age and size-based archive, organisations can create policies based on any combination of a very wide range of message attributes and parameters. Solution Summary...
Summary: ...KPMG Case Study - Professional Services Intranet. The descriptions of the results that match those parameters can then be searched for “mergers and acquisitions” to quickly narrow in on tax prospects and clients in Europe’s financial services industry with an M&A history. The Benefits IDOL K2 delivers...
Summary: ...is under license. [AUT NEWS ACS] 01.11.07 Cross Promotion of Content The NewsMarket takes advantage of IDOL’s automated hyperlinking capabilities to suggest additional stories and multi-media files to journalists, based on the-ir per sonal search queries, the beats they identified upon registration,...
Summary: ...plug-ins, or what Autonomy calls “workers,” that connect to the Ultraseek search engines in operation across IDG sites so that one query can search all of them. Results from each source are then dynamically merged and re-ranked for relevancy, while duplicate hits are eliminated. Visitors can refine...
Summary: ...to merge document and e-mail management within a unifed matter content environment, WorkSite provides frm staff with comprehensive functionality to overcome e-mail overload. Users simply drag e-mail messages into the appropriate WorkSite folder; profle information is assigned automatically and intelligent...
Summary: ...such as “Location,” “Industry,” or “Date.” Parametric selection helps Linklaters more easily identify the correct organizations involved in every new deal. In addition, with the robust IDOL K2 Query Language working transparently behind the scenes, features such as smart correction of user...
Summary: ...had gone cold but we found him in hours with the search engine” Detective Gary Williams, South Yorkshire Police that even when they were able to locate the relevant information, the lack of metadata and incorrectly weighted search parameters meant that searches were often unrepeatable and information...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...When a user performs a query, results can be or-ga nized in a parametric hierarchy for guided navigation. More importantly, users can easily merge multiple facets together to adjust their search criteria via drag and drop. There is no administrative involvement required to re-order, combine or remove...
Summary: ...Autonomy Interwoven Directed Navigation Product Brief. More importantly, visitors can easily merge multiple facets together to adjust their search criteria via drag and drop. There is no administrative involvement required to re-order, combine or remove facets during a search. For instance, if a search...
Summary: ...Autonomy Interwoven Profiling & Personalization broduct brief. Automatic Clustering With automatic cluster analysis, IDOL takes data and identifes inherent themes or patterns across disparate customer data and information. Vital relationships between seemingly uncorrelated content and customers are clustered...
Summary: ...merges results from different search engines into one coherent set Conversation After users perform their queries, IDOL Retina engages the users in different conversation paths to help them disambiguate their result sets. By clustering the results according to concepts and parameters, accessing the users’...
Summary: ...n Search components, such as search results and cloud components, that automatically sources, displays, and hyperlinks a list of relevant content n Navigation components dynamically gene-r ate a drop down list of categories from IDOL to help guide visitors to the content they are looking for n Clustering...
Summary: ...Autonomy IDOL Server 7. Automatic Clustering Organizations can analyze large sets of documents and even user profiles and automatically identify inherent themes or information clusters. IDOL even clusters the unstructured content exchanged in email, telephone conversations and instant messages. IDOL uses...
Summary: ...conceptual retrieval technology. Along with each result a list of pages that include the same topics is displayed so that the user can navigate instantly to further communications on that particular issue. Clustering Using Autonomy’s conceptual understanding of information, the technology clusters disparate...
Summary: ...showing the system an example of what they are looking for. Drill-down into Conceptual Clusters For those users who are trained to enter one- or two-word queries, Autonomy Virage IPTV offers Automated Query Guidance (AQG). AQG automatically provides keyword-oriented users with the suggestions they need...
Summary: ...be performed on rich media content, and cross-referenced with each other. Functions such as concept extraction, clustering, hyperlinking, and sentiment analysis can be used, guaranteeing marketers full access to all sources of social media information. Automatic Hyperlinking IDOL can automatically produce...
Summary: ...Autonomy Virage Electronic Point of Sale Monitoring Product Brief. Date • • Product Time • • Price Till number • • Pre-defined customizable parameters An intuitive interface using drag and drop-down features ensures ease of use with minimal additional training. Transaction data can be overlaid...
Summary: ...PDA, iPhone, etc.) as well as user profiles, so the presentation of the content is automatically optimized for mobile users. Instead of showing the whole site to a non-iPhone user, Autonomy would automatically hyperlink to key pieces of information typically accessed by a mobile BlackBerry user. For instance,...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...spectrograph is able to display hot and breaking news in the same instance. The importance of clusters over time can be seen through the change of color and width. The color/ intensity of the lines is an indication of the size of cluster. The brighter colors indicate, “what’s hot” whilst the width...
Summary: ...application, Autonomy enables the user to enter a description for the document(s). Optionally users can submit a screenshot of the document by entering the full path to an image file that contains a screenshot for the document(s). Furthermore the user can enter fields such as creation dates of the document....
Summary: ...context that most applies to what they are really interested in. AQG is unique because the guidance suggestions are created 1. Automatic Hyperlinking 2. Automatic Categorization 3. Automatic Query Guidance 4. Automatic Taxonomy Generation 5. Sentiment Analysis 6. Automatic Clustering 7. Cluster Visualization...
Summary: ...filtering of FileNet content based on standard and customizable fields, e.g. item types, file extensions • Accurate indexing in excess of 60 GB/hour, with guaranteed index commit times (i.e. how fast an asset can be queried after it is indexed) of sub 5ms • Extraction of the entire content of a given...
Summary: ...even come to trial. With EAS Investigator, legal teams can significantly cut down the review cycles with keyword, concept search, pattern clustering, query guidance, and visualizations for social networks and message tracers. Unlike other approaches, EAS Investigator’s early case assessment analytics...
Summary: ...LiveLink and SQL Server stored content • Configurable filtering of LiveLink and SQL Server content • Configurable multiple database polling • Import module built-in (see Import Module Technical Brief) • Import parameters compatible with any other Autonomy indexing process • HTML rendering of...
Summary: ...other document management systems, repositories and document formats. Contact Autonomy to find out more. • Configurable aggregation of DOCSFusion Server stored documents • Configurable filtering of DOCSFusion Server content • HTML rendering of various data formats • Import parameters compatible...
Summary: ...systems, repositories and document formats. Contact Autonomy to find out more. • Configurable aggregation of FTP Server stored documents • Configurable filtering of FTP Server content • HTML rendering of various data formats • Import parameters compatible with any other Autonomy indexing process...
Summary: ...on a variety of platforms. The importing process is highly customizable for ingesting only the enterprise’s desired data, with the import module accepting over 300 parameters for filtering content. For example, connectors can immediately reject 42 million known files in the NIST list as part of the...
Summary: ...to allow content retrieved from Oracle data sources to be returned in HTML format. Together the Oracle Fetch and Oracle Content Rendering CGI provide the complete solution for the extraction and display of data from Oracle databases.
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Summary: ...based solutions to allow content retrieved from Stellent Content Servers to be returned in HTML format. Together the Stellent Fetch and Stellent Content Rendering CGI provide the complete solution for the extraction and display of data from Stellent Content Servers.
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Summary: ...ODBC data sources to be returned in HTML format. Together the ODBC Fetch and ODBC Content Rendering CGI provide the complete solution for the extraction and display of data from ODBC databases.
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This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...a new search result based on that idea. Eduction IDOL automatically extracts entities for parametric filtering. When the search result is displayed, users can easily drag-and-drop different parameters to combine facets, remove facets, or re-order facets. No administrative involvement is required. The...
Summary: ...with variable font size and boldness to represent the number of results that include that concept • Cluster tree: Displays hierarchy of relevant entities (concepts or metadata) extracted from the results list; it displays the count of documents that contain that entity • Automatic summarization of...
Summary: ...through the possibility of refining the parameters and combining structured and unstructured content • Profiling - the portal administrators have a clear view of their users, and can see their individual or aggregate profiles, automatically generated by their queries and activity on the portal • Channels...
Summary: ...many complex enterprise processes and simplifying information management. Cluster Mapping Trend Analysis 6 Autonomy Speech Analytics Automatic Quer y Guidance Automatic Quer y Guidance (AQG) dynamically clusters results into relevant groups when a search is per formed, suggesting further topics or information...
Summary: ...Autonomy White Paper: Understanding the Voice of the Customer. This information is displayed in a two dimensional map, which allows the visualization of similarity and differences in contact center recordings. Clusters rank search results by conceptual similarity, which is essential to locating recordings...
Summary: ...queries, shoppers can easily find what they need using a one-step process or narrowing search results by filtering down exactly what they need. Search results only display products that are in stock and automatic hyperlinks and personalized recommendations to related products are served to the visitor...
Summary: ...without the user being needlessly diverted from their work in progress to perform a search or retrieval operation ? Automatic hyperlinking Completely removing the requirement to manually insert hyperlinks into content, Autonomy IDOL generates hyperlinks in real-time to all types of data, ensuring they...
Summary: ...Instant Product Discovery 4 Directed Parametric Navigation 4 Automated Query Guidance 4 Increase Average Order Size 5 Automatic Hyperlinking 5 Implicit and Explicit Profiling 5 Reduce Overheads: Simplify the Management of Special Offers 6 Autonomy Business Console for eCommerce 6 Shopping on the Go: IDOLme...
Summary: ...parameters (including multiple parameters) based on pre-defined rules e.g. void plus cashback An intuitive, user-friendly interface with drag and drop features makes the system easy to use and means minimal training is required. Users can search and view records based on transaction data and where CCTV...
Summary: ...non-CPA providers, and other CPA firms, firms must differentiate themselves through a higher level of service without increasing costs. A client portal helps a firm improve its responsiveness to client queries and requests for information by putting complete client-related information at the fingertips...
Summary: ...in a world where eDiscovery costs routinely millions of dollars before cases even come to trial. With this module, legal teams can significantly cut down the review cycles with keyword, concept search, pattern clustering, query guidance, and visualizations for social networks and message tracers. Unlike...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
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