Expertise is not easily identified and is even more difficult to manage on an ongoing basis, which leaves vast resources of tacit knowledge and experience untapped. There is growing recognition that access to these types of implicit information is critical to the efficient running of enterprise operations. For example, the employees of geographically dispersed organizations typically have difficulty in determining what others are doing and which resources can best address their problems. Failure to foster exchange within the knowledge community leads to duplication of effort and an overall reduction in productivity levels. Autonomy CEN builds communities of expertise to promote collaboration and fuel innovation. A key part of Web 2.0 technology, these social knowledge networks overcome situational myopia and bring experts together to establish congruent goals and increase productivity.
By forming a conceptual understanding of user interaction with information as it is consumed and created, Autonomy's technology identifies tacit knowledge automatically and in context. It builds a conceptual understanding of the relationships between experts and the content with which they interact, automatically clustering similar people and resources into related groups. Rapidly deployed, Autonomy CEN incorporates content from the array of existing collaboration tools inside the enterprise, from IM, wikis and workflow applications to team calendaring, each of which has its own incompatible proprietary expertise repository, non-uniform schema and distinctive interfaces. Whereas labor-intensive technologies and "point solutions" force the user to adapt to the technology by changing his or her behavior, Autonomy's implicit analysis ensures users remain on task with minimal cultural or behavioural change and virtually no training.
Expertise management is facilitated through:
Implicit Profiling: IDOL automatically recommends an expert based on a conceptual understanding of the content they consume and create across all data formats including email, IM, documents, online and even voice
Explicit Profiling: users have the ability to describe their own expertise using natural language free text as well as keywords. IDOL also leverages any metadata that has been assigned to experts either by themselves or by the administrator
Clustering: IDOL clusters disparate pieces of information automatically by concept, matching them to the conceptual profiles of experts in real-time in order to highlight crucial information and expertise resources
Alerting: staff can be alerted to new information and changing situations automatically, and be connected to a network of experts the instant new information arrives
Location-based Expertise Assignment: users can combine a conceptual search for experts with information such as geographic location, department and availability
Virtual Libraries: not all the data within the organization's information assets will play a significant role in key business decisions. IDOL leverages "collaborative feedback" to create libraries of the most useful information
Document Rating: users can rate content either positively or negatively, as well as add comments to content that exists within the organization, allowing the most widely used information to appear higher in the library rankings
Document Scaling: users can rate the usefulness of information with a sliding scale to influence IDOL's relevancy calculation
Visualization: Autonomy's spectrograph updates automatically and in real-time to reflect the changing relationships between experts and the available information assets over time, allowing management to plan and respond accordingly
Features
Personalization
Automated Implicit User Profiling
Automated Explicit User Profiling
Collaborative Feedback
Proactive Document Recommendation
Enterprise Performance Management
Expertise Location
Cross-device Profiling
Communities of Practice
Virtual Libraries
Alerting via email, Internet, SMS, mobile, etc
CEN Visualization
Benefits
Retain control of all business activities regardless of scale
Locate experts within the organization and enable them to collaborate
Build a culture of accountability
Eliminate the threat of communication breakdown and duplication of effort
React to changes more rapidly through timely delivery of relevant data
Identify knowledge gaps within the community
Integrate multiple collaboration tools and expertise repositories
Summary: ...Collaboration and Expertise Networks to increase and enhance knowledge sharing. Using IDOL technology to understand what users view and create, in conjunction with stated areas of expertise, Ernst & Young can build implicit and explicit profiles of users, allowing information to be automatically sent...
Summary: ...deployment of Autonomy’s Collaboration & Expertise Networks (CEN) module. Implemented at first in two departments: Corporate Communications and the Virtual University (the enterprises's learning, research and best practice division). "The trial clearly indicated that Autonomy was head and shoulders...
Summary: ...enables ABN AMRO to make pertinent information available and to identify experts within the group rapidly, avoiding potential risks associated with the use of outdated information, breaking up information silos, eradicating the duplication of efforts and increasing productivity. On a different but equally...
Summary: ...sentiment and behavior. Based on Autonomy’s unique ability to form a conceptual and contextual understanding of any piece of information regardless of data type, Optimost measures and understands visitors’ actions, and then optimizes the online experience in real-time based on those implicit or explicit...
Summary: ...geographically dispersed lawyers to enable them to find the right information quickly and easily across all of the firm’s data repositories and systems • Leverage the implicit and tacit knowledge that was residing in the WorkSite system, the firm’s repository for all client/matter related documents...
Summary: ...original form, BP’s video collection was vulnerable to the hazards of physical degradation. Despite being of extraordinary historical and cultural significance, these videos were an untapped resource requiring costly and prolonged manual intervention to process and index. Consequently, much of the footage...
Summary: ...Association for Computing Machinery Case Study - Information Technology Research Library. That was not possible before.” IDOL K2 is also driving a popular personalization component of the ACM Portal. Subscribers can create their own “bookshelf” containing virtual binders within the portal to organize,...
Summary: ...Leonard Street & Deinard Case Study. Both types can co-exist easily in WorkSite, and fnd what they’re looking for with equal speed either way.” Supporting a culture of collaboration WorkSite has helped Leonard, Street and Deinard build stronger, more effcient collaboration by providing a uniform organizational...
Summary: ...and the ability to meet KPMG’s e-business goals in the years ahead. IDOL K2 helped KPMG LLP (UK) reduce the size of its intranet to a more manageable 100,000 documents—growing at a modest rate of only 10% per year. “We used K2 to help us identify and locate content that was either out-of-date or...
Summary: ...They were very active in the entire process, from inception to completion, and maintained a constant dialogue with our IT department to make sure everyone knew what was going on and the implications at each step—they were very open, which is essential for any consulting situation,” says Bhagat.
...
Summary: ...based on its customers’ online behaviour. “We get Coremetrics site activity reports on a daily basis,” explains Gates. “When a change has been proposed, we first assess how customers have been arriving at the page in question, what they do there, how long they spend, what the page hotspots are,...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Sao Paulo, Stockholm, Sydney, Tokyo, Utrecht and Washington, D.C. Expertise Locator The profiling technology facilitates the recognition of highly focused experts (sorted by location, department, availability) within the community and reduces the duplication of effort through teamwork. Administrator Interface...
Summary: ...understands individuals’ interests based on their browsing, content consumption and content contribution. Generating a multifaceted conceptual profile of each user based on both explicit (agents) and implicit profiles (click-through and submission), IDOL forms a very current understanding of users’...
Summary: ...the training. Profiling – IDOL accurately understands individuals’ interests based on their browsing, content consumption, and content contribution. IDOL generates a multifaceted conceptual profile of each user based on both explicit (agents) and implicit profiles (click-through and submission), and...
Summary: ...and the content with which they interact, automatically connecting people with the information they need and the experts who can advise them, wherever they are in the world. A key component of Web 2.0 technology, it allows management to identify latent expertise, avoid duplication of effort and improve...
Summary: ...iManage Universal Search. IUS – People Search Uncovers Explicit and Implicit Expertise Access WorkSite Commands within Streamlined Search Interface Benefits •Locate relevant knowledge assets within seconds •Im prove productivity and consistency of work product •Au tomate knowledge management and...
Summary: ...iManage Universal Search. IUS – People Search Uncovers Explicit and Implicit Expertise Access WorkSite Commands within Streamlined Search Interface Benefits •Locate relevant knowledge assets within seconds •Im prove productivity and consistency of work product •Au tomate knowledge management and...
Summary: ...or with new business. Traditionally, legacy search technology makes it difficult to locate these colleagues—leaving vast resources of tacit knowledge and experience untapped. To address this challenge, IUS builds communities of expertise to ensure that subject matter or industry experts are easily located...
Summary: ...seemingly unrelated happenings. Profiling – IDOL can create individual profiles based on explicit and implicit techniques so that officers can receive relevant information from all sources instantly. Personalized Interface – IDOL automatically delivers results grouped into relevant clusters and with...
Summary: ...400 repositories in over 150 languages. Over 500 operations can be performed on digital content by IDOL, including hyper-linking, clustering, agents, summarization, taxonomy generation, profiling, alerting, and meaning-based search and retrieval. Because IDOL is at the core of Autonomy’s scalable, modular...
Summary: ...Autonomy PiB 4.3 08/03. Profile The Profile Portlet brings new documents to users attention based on each users individual profile. For each user multiple profiles are created based on the concepts of the documents that the user has been reading within the Autonomy Portlet suite (Agents, Retrieval, Clustering,...
Summary: ...consistent, accurate, and up to date. Content Targeting and Personalization Autonomy TeamSite leverages IDOL to form complete visitor profiles based on both explicit and implicit data, including web search queries, transaction history, content consumption, content contributions, user preferences, and...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Virage Security and Surveillance White Paper. Clusters are presented as a JSP-based 3D spectrograph whereby the x-axis represents information over time (enabling users to visualize how clusters develop over a given time period), whilst the y-axis represents the range of concepts defined within the knowledge...
Summary: ...the time it takes to navigate to related information • Reduces duplication of effort • Keeps people informed and up-to-date • Retains browsers or consumers on a website by dynamically recommending related content and products Agents, Alerting and Profiling IDOL allows users to set up Agents to monitor...
Summary: ...or content contribution. Generating a multi-faceted and concurrent conceptual profile of each user based on both explicit profiles (agents) and implicit profiles (click thru and submission), automatic profiling avoids the need for explicit input of any form from the user and delivers options for identifying...
Summary: ...conceptual profile of each user based on both explicit profiles (agents) and implicit profiles (click thru and submission), automatic profiling avoids the need for explicit input of any form from the user and delivers options for identifying and managing expertise and collaboration. ? Community & collaboration...
Summary: ...to explicit set up “Agents” to monitor information 24x7 on specific topics of their choice from a range of data sources. An “Agent” represents a user’s persistent interests and can be defined or trained either explicitly with a natural language description or Boolean expression. Most powerfully,...
Summary: ...content, rather than relying on keywords, it is able to identify patterns or clusters of words that, when combined together, can signal a code for dubious activities. With this powerful technology, employees are automatically alerted to changes or developments within a wide variety of information sources....
Summary: ...show me more of these”) • 2D and 3D Clustering – a visualization of the results by clouds of concept, as well as the relationships between different clusters. • Personalized Agents and Alerting – for a totally personalized browsing and searching experience • Automatic Hyperlinking – get...
Summary: ...and even people's interests. Over 500 operations can be performed on digital content by IDOL, including hyperlinking, agents, summarization, taxonomy generation, clustering, eduction, profiling, alerting and retrieval. A Seamless, Unified Platform To address governance challenges and create a culture...
Summary: ...1000 file formats, including rich media Enables single point of search for all enterprise information from within SharePoint Offers more than 500 advanced functions, including automatic clustering, hyperlinking, expertise location and implicit profiling, as SharePoint web parts Search rich media as easily...
Summary: ...shows that the rate at which data is created and consumed is also increasing. For instance, since YouTube was founded at the beginning of 2005, the rate of data used and consumed on the site has grown rapidly. Consider the following: • Users upload 35 hours of video every minute • Unstructured data...
Summary: ...SOA: Journey Toward Enterprise Value Proposition. So, that kind of feedback loop, whether from individuals or from metrics, is an area that needs to advance. Such metrics are key to unearthing and associating value to tasks, systems, etc. Do you see a greater push to integrating metrics inherently into...
Summary: ...Autonomy Whitepaper -Return on Investment from iManage Universal Search. Any user looking for a precedent for a similar case will now be able to quickly identify this content. iManage Universal Search leverages content for reuse as it is consumed and created. The cost and effort related with manual classification...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
There do not seem to be any press releases related to this page in 2012 at the moment, please visit the news section on www.autonomy.com for the latest news.
Related Case Studies
RSS Feeds
