Expertise is not easily identified and is even more difficult to manage on an ongoing basis, which leaves vast resources of tacit knowledge and experience untapped. There is growing recognition that access to these types of implicit information is critical to the efficient running of enterprise operations. For example, the employees of geographically dispersed organizations typically have difficulty in determining what others are doing and which resources can best address their problems. Failure to foster exchange within the knowledge community leads to duplication of effort and an overall reduction in productivity levels. Autonomy CEN builds communities of expertise to promote collaboration and fuel innovation. A key part of Web 2.0 technology, these social knowledge networks overcome situational myopia and bring experts together to establish congruent goals and increase productivity.
By forming a conceptual understanding of user interaction with information as it is consumed and created, Autonomy's technology identifies tacit knowledge automatically and in context. It builds a conceptual understanding of the relationships between experts and the content with which they interact, automatically clustering similar people and resources into related groups. Rapidly deployed, Autonomy CEN incorporates content from the array of existing collaboration tools inside the enterprise, from IM, wikis and workflow applications to team calendaring, each of which has its own incompatible proprietary expertise repository, non-uniform schema and distinctive interfaces. Whereas labor-intensive technologies and "point solutions" force the user to adapt to the technology by changing his or her behavior, Autonomy's implicit analysis ensures users remain on task with minimal cultural or behavioural change and virtually no training.
Expertise management is facilitated through:
Implicit Profiling: IDOL automatically recommends an expert based on a conceptual understanding of the content they consume and create across all data formats including email, IM, documents, online and even voice
Explicit Profiling: users have the ability to describe their own expertise using natural language free text as well as keywords. IDOL also leverages any metadata that has been assigned to experts either by themselves or by the administrator
Clustering: IDOL clusters disparate pieces of information automatically by concept, matching them to the conceptual profiles of experts in real-time in order to highlight crucial information and expertise resources
Alerting: staff can be alerted to new information and changing situations automatically, and be connected to a network of experts the instant new information arrives
Location-based Expertise Assignment: users can combine a conceptual search for experts with information such as geographic location, department and availability
Virtual Libraries: not all the data within the organization's information assets will play a significant role in key business decisions. IDOL leverages "collaborative feedback" to create libraries of the most useful information
Document Rating: users can rate content either positively or negatively, as well as add comments to content that exists within the organization, allowing the most widely used information to appear higher in the library rankings
Document Scaling: users can rate the usefulness of information with a sliding scale to influence IDOL's relevancy calculation
Visualization: Autonomy's spectrograph updates automatically and in real-time to reflect the changing relationships between experts and the available information assets over time, allowing management to plan and respond accordingly
Features
Personalization
Automated Implicit User Profiling
Automated Explicit User Profiling
Collaborative Feedback
Proactive Document Recommendation
Enterprise Performance Management
Expertise Location
Cross-device Profiling
Communities of Practice
Virtual Libraries
Alerting via email, Internet, SMS, mobile, etc
CEN Visualization
Benefits
Retain control of all business activities regardless of scale
Locate experts within the organization and enable them to collaborate
Build a culture of accountability
Eliminate the threat of communication breakdown and duplication of effort
React to changes more rapidly through timely delivery of relevant data
Identify knowledge gaps within the community
Integrate multiple collaboration tools and expertise repositories
Summary: ...Collaboration and Expertise Networks to increase and enhance knowledge sharing. Using IDOL technology to understand what users view and create, in conjunction with stated areas of expertise, Ernst & Young can build implicit and explicit profiles of users, allowing information to be automatically sent...
Summary: ...deployment of Autonomy’s Collaboration & Exper tise Networks (CEN) module. Implemented at first in two departments: Corporate Communications and the Virtual University (the enterprises's learning, research and best practice division). "The trial clearly indicated that Autonomy was head and shoulders...
Summary: ...and the content they’ve previously viewed on www.thenewsmarket.com. “With IDOL, we are not only tracking what people are looking for over their user session, but also what content is likely to be of interest to them based on their explicit and implicit profiles, which Autonomy updates on ongoing basis,...
Summary: ...ABN Amro Case Study. ABN Amro ABN AMRO Organization ABN AMRO www.abnamro.com Industry Banking & Finance Type of Application Global Compliance Platform Functionality Agents Alerting Categorization Collaboration & Expertise Networks, Channels Clustering Hyperlinking Extras Dish Dashboard Failover Language...
Summary: ...Legal Challenge • Provide a Knowledge Management solution to its geographically dispersed lawyers to enable them to find the right information quickly and easily across all of the firm’s data repositories and systems • Leverage the implicit and tacit knowledge that was residing in the WorkSite system,...
Summary: ...component of the ACM Portal. Subscribers can create their own “bookshelf” containing virtual binders within the portal to organize, store, and share articles of interest, as well as build bibliographies for future reference. The binders can be either manually maintained or automatically populated...
Summary: ...involved in its management, while reducing risk by preventing access by anyone else,” says Beuque. Some third party fnancial institutions post documents to IntraLinks, a virtual data room platform. Again working with SPECTRA IT Associates, Clearwater Capital Partners now has relevant documents from...
Summary: ...US National Parks Service Case Study. Case Study Historic Preservation Learning Portal Sharing Best Practices & Expertise Organization Background The U.S. National Park Service is responsible for providing historic preservation information and training to more than 75 federal agencies, state, tribal and...
Summary: ...Leonard Street & Deinard Case Study. Both types can co-exist easily in WorkSite, and fnd what they’re looking for with equal speed either way.” Supporting a culture of collaboration WorkSite has helped Leonard, Street and Deinard build stronger, more effcient collaboration by providing a uniform organizational...
Summary: ...They were very active in the entire process, from inception to completion, and maintained a constant dialogue with our IT department to make sure everyone knew what was going on and the implications at each step—they were very open, which is essential for any consulting situation,” says Bhagat.
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This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Sao Paulo, Stockholm, Sydney, Tokyo, Utrecht and Washington, D.C. Expertise Locator The profiling technology facilitates the recognition of highly focused experts (sorted by location, department, availability) within the community and reduces the duplication of effort through teamwork. Administrator Interface...
Summary: ...Drill-down into conceptual clusters Automatic hyperlinking of related content Implicit and explicit profiling Automatic alerting Leveraging the power of IDOL, Autonomy Virage IPTV allows viewers and content providers to derive maximum value from television content at minimal cost and effort. Once video...
Summary: ...explicit and implicit, can be incorporated to infuence relevancy calculation. Wikis Without a guiding hand, wikis can become a jungle of competing and contradictory inf-or mation. Autonomy Interwoven enhances the wiki environment by automatically generating hyperlinks to relevant material, alerting authors...
Summary: ...understands individuals’ interests based on their browsing, content consumption and content contribution. Generating a multifaceted conceptual profile of each user based on both explicit (agents) and implicit profiles (click-through and submission), IDOL forms a very current understanding of users’...
Summary: ...and the content with which they interact, automatically connecting people with the information they need and the experts who can advise them, wherever they are in the world. A key component of Web 2.0 technology, it allows management to identify latent expertise, avoid duplication of effort and improve...
Summary: ...content. Autonomy Virage’s VideoLogger™ makes all rich media content fully searchable and retrievable, leveraging the power of Autonomy’s IDOL to offer functionality such as automatic hyperlinking of related content, implicit and explicit profiling, clustering and alerting. Autonomy Virage has developed...
Summary: ...Autonomy Interwoven - Multichannel Optimization Product Brief. Through clustering, IDOL provides visibility into enterprise communications as a whole and can display trends over a set period of time or identify emerging trends or topics that would not otherwise be known. Clusters can also group interactions...
Summary: ...between experts and the content with which they interact, automatically clustering similar people and resources into related groups. It can also automatically recommend an expert based on an understanding of the content they consume and create across all data formats including email, IM, and voice and...
Summary: ...products. Due to the manual burden of maintaining profles and customer segments, they often go months or years without updates or refnements, leading to ineffective targeting efforts. The Solution – Profiling & Personalization Autonomy Interwoven’s unique profling approach is based on sophisticated...
Summary: ...pieces of feedback automatically according to their conceptual relevance. In this way it offers visibility over the consensus of authorial opinion as well as onto individual communications. Visualization These clusters are represented visually through an intuitive interface: Autonomy’s Spectrograph....
Summary: ...Autonomy Virage Command and Control Product Brief. Anti-clustering – Halo collates and analyses related pieces of data, automatically detecting any anomalies in the system which might signify a threat. Profiling – Using implicit and explicit profiling techniques, Halo automatically creates an individual...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Virage Security and Surveillance White Paper. Clusters are presented as a JSP-based 3D spectrograph whereby the x-axis represents information over time (enabling users to visualize how clusters develop over a given time period), whilst the y-axis represents the range of concepts defined within the knowledge...
Summary: ...the time it takes to navigate to related information • Reduces duplication of effort • Keeps people informed and up-to-date • Retains browsers or consumers on a website by dynamically recommending related content and products Agents, Alerting and Profiling IDOL allows users to set up Agents to monitor...
Summary: ...products, or alternatives if the desired item is out of stock. Web shoppers are guided to products they didn’t know they wanted based on their explicit and implicit profiles, together with special offers, thus boosting cross-promotion and up-selling. Simultaneously, online vendors are alerted to newly...
Summary: ...the right expert in that organization. Roles, skills and expertise in the community can also be defined through the use of keywords. CEN also uses implicit profiling. For example, CEN can uncover expertise that a user does not explicitly enter into the system by monitoring the concepts contained within...
Summary: ...to explicit set up “Agents” to monitor information 24x7 on specific topics of their choice from a range of data sources. An “Agent” represents a user’s persistent interests and can be defined or trained either explicitly with a natural language description or Boolean expression. Most powerfully,...
Summary: ...or content contribution. Generating a multi-faceted and concurrent conceptual profile of each user based on both explicit profiles (agents) and implicit profiles (click thru and submission), automatic profiling avoids the need for explicit input of any form from the user and delivers options for identifying...
Summary: ...conceptual profile of each user based on both explicit profiles (agents) and implicit profiles (click thru and submission), automatic profiling avoids the need for explicit input of any form from the user and delivers options for identifying and managing expertise and collaboration. ? Community & collaboration...
Summary: ...your site or in the contact center. These profiles and segments are leveraged to deliver relevant offers and content to customers and prospects, helping keep customers engaged with your organization. Profiles can be generated automatically based on explicit data entered by the customer or implicit data...
Summary: ...to over 400 content repositories and supports over 1000 file formats, including rich media Enables single point of search for all enterprise information from within SharePoint Offers more than 500 advanced functions, including automatic clustering, hyperlinking, expertise location and implicit profiling,...
Summary: ...way. But if I’m scanning through a dozen pages on a website, the bank can make five or six subtle and maybe more specific, better offers that are based on the implicit, or even the explicit, knowledge they have about me,” Miller pointed out. “Relevance is important. On the Web, I can get more targeted...
Summary: ...including audio, video, unstructured and structured data, and XML; delivery formats such as Internet, TV, P2P, Desktop Apps, Mobile Radio, 3G, Alerting: RSS, ATOM, email, SMS, IM; and over 100 spoken languages. (Please refer to Autonomy's Connectivity Technical Brief for more details). Autonomy's Desktop...
Summary: ...show me more of these”) • 2D and 3D Clustering – a visualization of the results by clouds of concept, as well as the relationships between different clusters. • Personalized Agents and Alerting – for a totally personalized browsing and searching experience • Automatic Hyperlinking – get...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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