| Functionality |
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PODS & Portlets | | | Audio & Speech Analysis | | | Video Analysis |
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Audio and Speech Analysis

Autonomy solutions enable live or recorded speech to be manipulated, edited, searched and automatically processed in the same way as text. This is achieved through SoftSound, renamed Virage SoftSound in 2007, which provides a wide range of speech-processing technologies, from audio segmentation and identification through to automatic speech recognition and understanding. SoftSound was founded in 1995 and is backed by over 10 years of research at Cambridge University.

Key features include:
Audio Conceptual Tracking
A true industry first, Autonomy's Audio Conceptual Tracking tools allow users to analyze all the information held in rich media assets in a single view. Using significant breakthroughs in expectation maximization algorithms and usability modelling, Autonomy enables users to have access to all the concepts that are represented at different points in the audio stream, even as they are focusing on a particular point of a clip. This is a particularly empowering function since it allows users to work with rich media assets on a holistic basis rather than myopically on the segment they may be listening to.

Another important innovation and a true paradigm shifter, has been the ability for users to dynamically control the confidence of the speech recognition engine to match the business requirements per query. In traditional systems that deal with speech, the user typically must query what is essentially a black box for an answer and has no control over the confidence setting of the speech processing technology in use. For the first time, Autonomy allows end users to change the configuration of the speech recognition engine on the fly, per query, to suit their business needs. The higher the confidence setting, the lower the number of returned results but with fewer number of false positives.
In sum, the key features include:
| Further Reference: |
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Autonomy Virage Rich Media Management |
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Autonomy etalk Contact Center Solutions |
Forthcoming Events
Archived Events
| Virage Webinar | |
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Status: Archived Webinar
Event Relevance:
28.36%
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| Cardiff Webinar | |
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Status: Archived Webinar
Event Relevance:
25.45%
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| Etalk Webinar | |
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Status: Archived Webinar
Event Relevance:
23.68%
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This is a selection of our forthcoming events, please visit our seminars page for more information.
Automatic Hyperlinks provided by IDOL Server 7
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Location: Interwoven Case Studies
Date: 2006/1/12
Relevance: 29.71%
Summary: ...on finding innovative, cost-effective and practical approaches for delivering exceptional service to its clients. Recently, the firm became the latest organization to adopt matter-centric collaboration—a new paradigm for legal industry document management, pioneered by Interwoven—that combines state-of-the-art...
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Location: Etalk Case Studies
Date: 2009/8/18
Relevance: 29.19%
Summary: ...Sales and marketing • Customer satisfaction • Employee retention • Compliance • Coaching and training The Solution In 2006 Garlands installed Qfiniti Explore from Autonomy etalk, an interaction analytics technology solution that automates the understanding of speech from recorded customer-agent...
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Location: Etalk Case Studies
Date: 2006/3/21
Relevance: 29.03%
Summary: ...both enhance the customer experience and measure the resulting improvement in quality within the operation. Sky needed to implement a catalyst to change the way agents were assessed and managed, enabling true ownership of performance by the individual. Recommended Solutions Sky looked for a partner that...
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Location: Autonomy Case Studies
Date: 2008/3/14
Relevance: 28.91%
Summary: ...Bristol Myers Squibb Case Study - Pharmaceutical Research and Development. Case Study Company Background With its unwavering commitment to the values of excellence, reliability, growth and innovation, BristolMyers Squibb is a true American success story. From humble beginnings in the latter half of the...
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Location: Zantaz Case Studies
Date: 2005/8/30
Relevance: 28.91%
Summary: ...document store (archive) it is compressed for remarkable storage effi ciency. EAS also applies its SIS algorithm to ensure that only a single copy of the message is stored in the archive. Through data compression and true single instance storage, Equity One reduced the size of their information store...
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Location: Etalk Case Studies
Date: 2009/8/18
Relevance: 28.84%
Summary: ...Autonomy Case Study - Orange Telecom. • Equipment Releases/Issues – Speech analytics enables the business to retrieve agent/customer conversations with mentions of specific equipment (handsets) or issue types (such as defective batteries, accessories, etc.) • Coaching/Training – Speech analytics...
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Location: Autonomy Case Studies
Date: 2008/3/14
Relevance: 28.40%
Summary: ...men’s 2-iron with a graphite shaft or a golf bag that costs less than $100. With IDOL K2, shoppers can quickly retrieve information for a specific model. IDOL K2 then allows shoppers to narrow their search to the most relevant categories—anything from Individual Irons, Iron Sets, and Wedges to Fairway...
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Location: Cardiff Case Studies
Date: 2008/4/8
Relevance: 28.04%
Summary: ...Cardiff Case Study; American Express. [CDF AMX CS] www.cardiff.com way Linmar and (Cardiff) strove to address issues and improve capabilities.” For Mark King, senior manager, Customer Process Listening, the long-term success of the solution came from the constant commitment to improve the product. “TeleForm®...
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Location: Interwoven Case Studies
Date: 2007/9/4
Relevance: 27.84%
Summary: ...including customers, employees, and suppliers, through a common, highly effcient Web content management infrastructure. Today, BT’s Interwoven-powered Web presence encompasses four lines of business—BT Global Services, Openreach, BT Retail and BT Wholesale—and handles millions of transactions per...
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Location: Autonomy Case Studies
Date: 2007/9/26
Relevance: 27.81%
Summary: ...and markets of our clients with greater precision and at a fraction of the time as alternative technologies.” At a Glance Organization VMS Industry Media Type of Application Media Monitoring Autonomy Solution Intelligent Data Operating Layer Functionality Concept Retrieval Multimedia Search Hyperlinking...
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Location: Cardiff Case Studies
Date: 2008/4/8
Relevance: 27.67%
Summary: ...This valuable integration enables TeleForm to automatically verify the customer warranty information captured from each card. TeleForm’s superior character recognition and data validation capabilities also help Bruno improve its service levels by significantly reducing the risk of data error and speeding...
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Location: Cardiff Case Studies
Date: 2008/4/8
Relevance: 27.67%
Summary: ...case books. As they are completed, the pages are immediately faxed to Prologue where the data is passed from RightFax servers to the TeleForm optical character recognition engine. Once the data is “read” off the form, it gets transferred to the TeleForm Verifier queue for an operator to review. “Because...
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This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
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Location: Virage Product Briefs
Date: 2009/9/3
Relevance: 52.24%
Summary: ...frame identification • Scene detection • Sentiment analysis • Automatic speech-to-text transcription • On-screen character recognition (OCR) • Facial, gender and speaker identification • Automatic machine translation Autonomy’s advanced speech technology combines sound, context, and multiple...
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Location: Etalk Product Briefs
Date: 2009/8/12
Relevance: 47.89%
Summary: ...media files based on the language spoken • Segmentation of speech sections based on the language spoken • Separation of speech from non-speech, including music, background noise, or silence • A high level of computational ef ficiency, which lowers overall operating costs Challenges and Methodology...
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Location: Zantaz Product Briefs
Date: 2009/2/19
Relevance: 44.82%
Summary: ...EDD and review of audio in-context with email and documents • Full suite of award-winning eDiscover y ser vices • Multiple speech analysis techniques for highest level of accuracy • Flexible, keyword, phoneme, and conceptual searching • Audio content redactions, produce redacted audio content...
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Location: Interwoven Product Briefs
Date: 2009/12/8
Relevance: 44.21%
Summary: ...of voice interactions. Autonomy’s speech recognition engine accounts for the variability in speech such as language, dialect, accent, or tone by using a speech recognition engine and advanced Meaning Based Computing to form an -hy pothesis of what is being said. Autonomy’s speech engine understands...
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Location: Virage Product Briefs
Date: 2008/9/4
Relevance: 43.73%
Summary: ...Recognition - Generates an index for any spoken content. • Sound Recognition - Recognizes specific audio such as applause, laughter, program jingles or tones. • Facial Recognition - Locates a face in the video, and matches facial features against a library of user-defined faces. • On-Screen Character...
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Location: Virage Product Briefs
Date: 2008/9/4
Relevance: 42.19%
Summary: ...market which allows users to search foreign multimedia in their native language, automatically generating real-time translations of audio streams and allowing users to compare content from around the world. The SoftSound Audio Analysis Plug-in detects speech and performs real-time speech-to-text transcription...
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Location: Etalk Product Briefs
Date: 2009/8/11
Relevance: 41.78%
Summary: ...Autonomy Speech Analytics. Product Brief Highlights Meaning-Based Speech Recognition understands the concepts expressed in speech to determine topics, speakers, and emotions present in a voice interaction. • Processes real-time and recorded interactions, including pre-existing audio files from legacy...
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Location: Optimost Product Briefs
Date: 2009/12/15
Relevance: 41.71%
Summary: ...responds to. With this information, the Segmentation & Targeting system then automatically targets the best content to each segment. Autonomy Optimosts’s segmentation automatically clusters site visitors based on any number of common characteristics, behaviors, and the content or concepts to which they...
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Location: Virage Product Briefs
Date: 2008/9/5
Relevance: 40.41%
Summary: ...analysis including speech-to-text, speaker identification, story recognition, name extraction and language translation Advanced video analysis including key framing, shot change detection, face recognition, logo detection and on-screen text recognition Automated clipping and segmentation with AutoClip™Identification...
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Location: Virage Product Briefs
Date: 2008/9/4
Relevance: 37.53%
Summary: ...adjustable keyframe sensitivity Media Analysis Plug-Ins: Standard or Advanced Speech Recognition for multiple languages Speaker Identification Audio Classification AutoClip Identification Face Recognition On-Screen Text Recognition SmartClips Name Extraction Automatic Translation Transcript Alignment...
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Location: Virage Product Briefs
Date: 2008/9/4
Relevance: 37.21%
Summary: ...speaker identification, story recognition, name extraction, and language translation Advanced video analysis including keyframing, shot change detection, face recognition, logo detection and on-screen text recognition Automated clipping and segmentation with AutoClip™ Identification and SmartClips™...
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Location: Interwoven Product Briefs
Date: 2009/8/26
Relevance: 36.23%
Summary: ...and topics of conversation in the call center • What other people are looking at – for example, the most popular or hottest related items • Conceptual interests – what key concepts they are reading or what videos they are watching • Sentiment – what they are saying in postings, ratings or...
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This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Automatic Hyperlinks provided by IDOL Server 7
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Location: Autonomy Technical Briefs
Date: 2009/4/6
Relevance: 50.89%
Summary: ...required by the user • Supports a virtually unlimited vocabulary size for an unrivalled range of single and multi-byte languages • Provides speaker and audio segmentation, speaker recognition and classification, and audio/text synchronization EAS and Autonomy ControlPoint for complete SharePoint governance...
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Location: Autonomy Technical Briefs
Date: 2009/4/22
Relevance: 33.78%
Summary: ...vro) • Yamaha SY Series Wave File (.w01) • Windows WAVE Sound File (.wav) • WAVE Sound File (.wave) • Windows Media Audio Redirect (.wax) • WaveForm Audio • WaveFront Sound Bank (.wfb) • WaveFront Drum Kit File (.wfd) • WaveFront Program File (.wfp) • Windows Media File (.wm) • Windows...
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Location: Autonomy Technical Briefs
Date: 2005/8/11
Relevance: 32.60%
Summary: ...make familiarity with the accents and special characters of different languages unnecessary. Canonicalization of characters Some encodings have more than one way of representing a character. The Japanese katakana script, for example, can be written in full width or half width characters. Regardless of...
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Location: Autonomy Technical Briefs
Date: 2005/2/23
Relevance: 28.37%
Summary: ...Autonomy Document Management Server Technical Brief. Relevance Ranking In evaluating all types of queries, IDOL Server employs complex algorithms based on a combination of Information Theory and Bayesian methods to automatically weight and rank the document returns by statistical relevance. Automatic...
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Location: Autonomy Technical Briefs
Date: 2009/4/22
Relevance: 27.45%
Summary: ...of IDOL modules (e.g. categorization, eduction, etc.) in the connector layer to further structure the ingested data during the importing process. Other benefits that Autonomy connectors provide include: • Comprehensive toolkit of parameterized filter operations, e.g. extract title • Create logical...
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Location: Autonomy Technical Briefs
Date: 2005/8/11
Relevance: 24.19%
Summary: ...on a Domino Server or Notes Client for new documents to index into Autonomy IDOL server™. It can keep the Notes databases and IDOL server in sync so that deleted files are automatically removed from IDOL server and moved, modified or renamed file references are updated. Requirements Platforms Supported:...
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Location: Autonomy Technical Briefs
Date: 2005/8/11
Relevance: 22.20%
Summary: ...another delivering the key benefits of using Autonomy's ACI (Autonomy Content Infrastructure) API or Simple Object Access Protocol (SOAP) enabled servers to facilitate interaction between Applications and Autonomy's Intelligent Data Operating Layer, and allowing simple manipulation of any returned result...
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Location: Autonomy Technical Briefs
Date: 2008/7/1
Relevance: 21.69%
Summary: ...UNIX Code Traditional Chinese Extended UNIX Code Korean Extended UNIX Code Hebrew Hebrew (old) Pakistan (Urdu) Russian Adobe-Japan1-2 character collection Adobe-Korea1-0 character collection Adobe-GB1-3 character collection Adobe-CNS1-2 character collection ISO 2022-JP, Japanese mail and news safe encoding...
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Location: Autonomy Technical Briefs
Date: 2009/9/22
Relevance: 20.51%
Summary: ...Santiago, Sao Paulo, Stockholm, Sydney, Tokyo, Utrecht and Washington, D.C. Features • Configurable aggregation of documents stored in FileNet • Configurable filtering of FileNet content based on standard and customizable fields, e.g. item types, file extensions • Accurate indexing in excess of...
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This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Automatic Hyperlinks provided by IDOL Server 7
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Location: Etalk White Papers
Date: 2009/8/11
Relevance: 53.38%
Summary: ...in expectation maximization algorithms and usability modeling, Autonomy provides access to all the concepts that are represented at different points in the audio stream, even as a user is focusing on a particular point of a clip. This function allows users to work with rich media assets on a holistic...
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Location: Etalk White Papers
Date: 2009/11/11
Relevance: 53.18%
Summary: ...spotting depends on high transcription accuracy, which is difficult given ambient background noise, and requires manipulation to account for multiple expressions of the same concept, such as the words “supervisor” and “manager”. In addition, these technologies lack the ability to correlate speech...
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Location: Autonomy White Papers
Date: 2008/9/16
Relevance: 50.89%
Summary: ...7 Speech Analytics Autonomy’s speaker-independent technology, based on superior speech processing algorithms, enables live or recorded speech to be manipulated, edited, searched, and hyperlinked as freely as text. It also develops a wide range of speech processing technologies, from audio segmentation...
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Location: Virage White Papers
Date: 2006/7/28
Relevance: 44.37%
Summary: ...Audio Recognition Virage Security and Surveillance speech recognition technology enables security organizations to search files in video, radio and telephony systems instantly. Virage’s speech technology is fundamentally different; whereas other technologies adopt a simple phonetic approach using only...
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Location: Etalk White Papers
Date: 2006/9/28
Relevance: 42.76%
Summary: ...customer is on the phone. Speech recognition is an extremely di-f ficult task because of the variability of both speech and language; everyone sounds different, and there are nume-r ous ways to convey the same message in any language. Qfiniti Assist’s speech recognition engine accounts for this variability...
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Location: Autonomy White Papers
Date: 2008/3/14
Relevance: 41.12%
Summary: ...unstructured information. This is achieved through SoftSound Technology, a division of the Autonomy Group. SoftSound develops a wide range of speech processing technologies from audio segmentation and identification through to automatic speech recognition and understanding. Key Benefits • Reduce manual...
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Location: Etalk White Papers
Date: 2009/7/3
Relevance: 40.82%
Summary: ...based on their spoken conversation. Speech recognition, however, is a difficult task because of the variability of both speech and language: everyone sounds different and there are numerous ways to convey the same message. Qfiniti Explore’s speech recognition engine accounts for this variability by...
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Location: Autonomy White Papers
Date: 2003/10/3
Relevance: 40.47%
Summary: ...acoustic models comprise both recurrent neural networks and hidden Markov models to obtain maximum speed and accuracy. These statistical models are made of every phoneme in the context of the preceding and following phoneme (e.g. the "a" sound is slightly different in "cat" than "nan"), so that they are...
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Location: Interwoven White Papers
Date: 2008/10/16
Relevance: 40.45%
Summary: ...could then be applied to other areas of the Website or other communications with customers. Website targeting has evolved to meet the challenge of the interactive marketer without the limitations imposed by black box solutions. True multivariable testing allows marketers to test virtually unlimited combinations...
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Location: Etalk White Papers
Date: 2007/6/22
Relevance: 40.19%
Summary: ...of metadata and speech analytics. The voice masking solution can use any combination of time events, linguistic events, or activity events to define specific segments of the call to ‘mask’ out. A time event is the amount of time that has elapsed or is remaining in the call. A linguistic event is based...
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Location: Autonomy White Papers
Date: 2009/9/29
Relevance: 38.74%
Summary: ...the relevance of future documents. While most other models start with a prior knowledge of the state of the system and apply training to it, Autonomy begins with a blank slate and allows incoming data to dictate the model. In true Bayesian fashion, the model mixes new information with a growing body of...
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Location: Autonomy White Papers
Date: 2008/9/16
Relevance: 38.20%
Summary: ...thereby distinguishing homophones Use of both phonetic and conceptual approaches to offer unique high-level functions Audio, video, email and chat to be indexed and searched alongside other data formats Unrivalled accuracy by understanding words in context Speaker and audio segmentation, speaker recognition...
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This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Automatic Hyperlinks provided by IDOL Server 7
This is a small selection of the Autonomy press releases available, please visit the news section on www.autonomy.com for the latest news.
Automatic Hyperlinks provided by IDOL Server 7
This is a small selection of the Autonomy press releases available, please visit the news section on www.autonomy.com for the latest news.
Automatic Hyperlinks provided by IDOL Server 7
This is a small selection of the Autonomy press releases available, please visit the news section on www.autonomy.com for the latest news.
Automatic Hyperlinks provided by IDOL Server 7
| Functionality |
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PODS & Portlets | | | Audio & Speech Analysis | | | Video Analysis |
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