General Motors
BP
Ford Motor Company
AstraZeneca
DaimlerChrysler
CNN
General Electric
US Senate
Credit Suisse First Boston
Volkswagen
Siemens
Nestle
US State Department
AT&T
Philip Morris
General Motors
Bloomberg
AT&T
Verizon
AT&T
FIAT
Nestle
General Dynamics
Hewlett Packard
ABN Amro
UBS Warburg
Merrill Lynch
New York Stock Exchange
The Economist
France Telecom
Boeing
Lafarge
Sun Microsystems
Safeway
People's Republic of China's
Ministry of Agriculture
Philips
AstraZeneca
Nordea
Lloyds
Ericsson
Tesco
Pfizer
General Motors
Sun Microsystems
Philips
BP
US Department of Defense
Sybase
Royal & SunAlliance
Sprint
New York Life Insurance
Canon USA
Novell
Henkel
Ericsson
EDS
Britvic Softdrinks
General Motors
Philip Morris International
Royal & SunAlliance
3
BP
Novartis
Ingersoll-Rand
Credit Lyonnais
AstraZeneca
Philips
Sun Microsystems
British American Tobacco
Norsk Hydro
Philips
AstraZeneca
Skanska
BAE Systems
Kodak
The Royal Mail Group
Henkel
Lloyds
Bank of Montreal
Danske Bank
BMW
Kronos Corporation
Fujitsu Technology Services
Zurich Financial Services
Halliburton
BBC
3
US State Department
Blue Cross/Blue Shield of Massachusetts
T-Mobile
Nestle
UK Department of Trade & Industry
Channel 4 Corporation
VHA
Burges Salmon
Motorola
British Telecom
Ferrari
Siemens
BBC
Deloitte & Touche
US State Department
Swiss Army
PA Consulting
US Army
UK Department of Trade & Industry
EMC Corporation
3
Lloyds
US Department of Commerce
Encana Corporation
General Motors
HM Revenue & Customs
IEEE
Hewitt Associates LLC
HEALTHvision
Danske Bank
Paramount
Lexmark
New York Life Insurance
BP
General Electric
US Department of Defense
JD Edwards
Ingersoll-Rand
PricewaterhouseCoopers
Vodafone Omnitel
Nomura
US State Department
Nestle
Reed Elsevier
Ericsson
Dow Chemical Company
Siemens Power Generation
Texas Instruments
Forrester Research
McData
Wall Street Journal
Lloyds
NASA
SCA
Reuters
ITN
IBM NICA
Forbes.com
Nissan North America, Inc.
Toyota Motor
The McGraw-Hill Companies
ABN Amro
US Department of Defense
Fox Sports
Society of Petroleum Engineers
US Department of Energy
European Commission
3
Telecom Italia
Harrah's
Vodafone Omnitel
Credit Lyonnais
AXA
US Department of Commerce
Sybase
Napster
Oracle
Compuware
Siemens
Olympus
ARM
AstraZeneca
Taylor & Francis
3
Federal Express
Nissan Motor
Milward Brown Precis
The McGraw-Hill Companies
Federal Government of Canada
UK Home Office
T-Mobile
HM Revenue & Customs
3
Nestle
Harvard Business School
Macmillan Publishing
AstraZeneca
Britvic Softdrinks
MOL
MOL
BBC
UK Department of Trade & Industry
Macmillan Publishing
Allianz Life Insurance Co
Philips
Swiss Army
Parliament of Singapore
Hewlett Packard
VMS
Singapore Police Force
Sony Music
GSA Advantage!
3
Kaiser Permanente
Stanford Business School
Johns Hopkins
Wachovia
Standard Life Insurance
Raytheon
Commerzbank
Allstate Insurance
State of Washington
Napa Valley County
Texas Department of Transportation
American HomePatient
TIBCO
Sun Microsystems
Sharper Image
Xerox
America Online
Lockheed Northrop Grumman
Dow Chemical Company
AstraZeneca
Hewlett Packard
Draeger Medical
Pfizer
Sutter Health
AstraZeneca
Kenyan AIDS Clinic
University of Washington
State of Minnesota
World Wildlife Fund
Autonomy Group Customers
 
Search & Retrieval
Analytics, Visualization & Taxonomy
Collaboration & Personalization

Functionality IDOL Sentient Dashboard | Autonomy Business Console (ABC) | User Interfaces
Overview
Related Events
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Autonomy Business Console (ABC)

ABC brings IDOL services under the control of business users. It provides a robust set of wizards and GUI tools to simplify the management of specific functions. By configuring applications through ABC, overseers, product managers and group marketing teams can react quickly to changing usage patterns and provide highly targeted results to end-users, without the need for scripting. ABC provides a comprehensive reporting feature giving visibility into performance characteristics such as common queries, zero hits, misspellings, synonyms, historic trends, as well as business activity information including purchase rates, page impressions and click-through rates.

Autonomy Business Console
Autonomy Business Console

Promotion Management

Promotions triggered by keywords enable business users to specify the exact content they want returned to searchers. Promotion management is ideal for eCommerce where specific products can be marketed through relevant search results. Rules are defined via a simple three-step process:

  1. Create a promotion
  2. Associate keywords with the expected user queries for this promotion
  3. Select the links, images and descriptions to be returned every time a query matches the promotion

Scenario 1

The investor relations department of a publicly traded company creates rules to promote awareness of employee stock trading restrictions whenever a stock-related query is entered on the intranet.

Scenario 2

With a surplus of stock from its summer catalogue, an online retailer sets-up a promotion to offer a 10% discount on any summer items purchased before the end of the week. Whenever a user searches for an item of clothing they are notified of the promotion through a prominent placement on the website.

Synonym Interface

Synonym management allows users to specify, expand or narrow synonym rings directly from ABC. Users can take advantage of Autonomy's "top query words" report to import new synonym terms and enhance retrieval relevance.

Faceted Navigation

Business users can define parametric fields that will be displayed as the end-users search through an easy-to-use wizard inside ABC. Each field represents one level of depth in the hierarchy. Business users can build the hierarchy to guide end- users to find what they want. IDOL supports an unlimited number of parametric fields and values.

Taxonomy Management

ABC integrates seamlessly with the Autonomy Collaborative Classifier (ACC), which appears as a GUI tool inside the business console. This facilitates collaboration on the management of taxonomies between the users of taxonomies, and knowledge engineers who specialize in classification. The taxonomy management feature can be used to create, view, edit and test the classification of information into categories for more efficient browsing.

Flexible Workflow

Flexible role, user and function features give the business user total control of the environment. The business user can go to their inbox to see items specific to their projects, delete them, make recommendations, and perform tasks if their role allows them to. If an editor wants to delete a project, the reviewer can approve or reject, and publishers can publish the change for a smooth workflow.

Direct Remediation

ABC empowers business users and administrators to directly remediate from the usage log screen (e.g. zero-hits, most popular searches, etc.) and create promotions, synonyms, relevance boosting, phrase association and perform other relevance tuning in response to changing usage patterns. Using the data from the Statistics Server, user reports are generated in graphical visuals and charts. With a drag-and-drop WYWISYG interface and intuitive workflow, no programming is required.

Application Management

The application management feature allows business users to configure Autonomy's component framework user interface through ABC without scripting. Users can manage the site's look and feel, deploy a component such as an advanced search box or visualize and manage user navigation paths. Out-of-the-box UI widgets for browsing categories, attributes and general text search include:

Results List, Results Paging, Query-based Summaries
Repository Authentication
Document View
Taxonomy Tree
Login
Spelling Suggestions
Breadcrumbs
Attribute Selection
Attribute Navigation

Query Tracking

The "query tracking" feature embedded in ABC breaks down a query into its constituent components as they relate to business logic, concepts, and profiles in order to illustrate the rationale for returning a particular result. It offers insight into a granular level of reasoning via an intuitive graphical interface, highlighting sections of the document which correspond to each element of the query. Settings can then be finely tuned to ensure the desired results are returned to the end-user.

Key Benefits

Distribute Control of IDOL Services to Authorized Business Users
Facilitate Collaboration Between Business Users to Improve System Performance
Easily Add Features and Customize the Appearance of User Interfaces
Monitor Page Impressions, Click-Through Rates and Purchasing Success
Easily Configure Synonyms, Promotions and Directed Navigation Fields
Obtain Unparalleled Visibility into Queries and the Results they Obtain
"Legacy technological solutions often produce too many results and guide customers to irrelevant products thus resulting in high abandon rates as web shoppers struggle to locate what they need. Autonomy's unique technology enables Lyreco customers to benefit from instant product discovery, tailor-made recommendations and a shopping experience that centers on the individual."
Eric Jacqmart, eCommerce Manager, Lyreco, 2008

This is a selection of our forthcoming events, please visit our seminars page for more information.

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This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.

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