Industry Vertical: Technology

Autonomy's Intelligent Data Operating Layer (IDOL) Server forms the foundation of its information access platform. It forms a conceptual and contextual understanding of all content in the enterprise, accessing data from over 400 repositories and processing over 1,000 file formats in over 100 languages, to make all information available at the fingertips of workers and customers. By leveraging over 500 advanced IDOL functions, employees can automatically locate experts in a topic they are researching (not by reading manually-filled profile forms, but through IDOL's conceptual understanding of the user through his/her content consumption, browsing, and contribution), quickly find search results and automatically find related topics to that query, utilize knowledgebase of their foreign colleagues with cross-language retrieval, and many more.

It is important for technology companies to present efficient search technology within their tech support portal, since that is one of the quickest ways for the customers to judge the level of the company's technology sophistication. IDOL search not only quickly retrieves the most comprehensive and relevant answers and files, but also intelligently organizes the results into conceptual clusters and automatically extracted entities (i.e. faceted navigation). It can display trending issues and topics on the front page of the portal automatically.

Customers no longer rely on one channel of communication to research and make their buying decisions, nor do high tech companies communicate and interact with customers in one format. Autonomy is the only provider of a single technology platform for capturing, managing, analyzing, and responding to customer interactions to optimize sales and marketing efforts across all channels. Today, that not only includes one-on-one interactions through the storefront and customer contact center, but also extends to the way customers interact with the corporate website, leverage online retail spaces, and discuss their experiences through popular social media outlets and web forums. Autonomy enables companies to deliver the latest .com experience using the most recent and comprehensive customer data.

Customers of technology companies demand product information that is accurate and up-to-the-moment. If they don't get it, they'll look to the competition to deliver it faster. Without access to the latest sales and marketing materials tailored for their market, sales teams and partners lose accounts. It's hard for high-tech companies to keep up, especially when work teams for development, documentation, and marketing are in separate offices and separate countries. Time zone and language barriers can stretch product delivery cycles to the point where a company loses all competitive advantage.

Autonomy solutions for technology companies help them deliver timely, consistent, on-brand information to every customer, employee, and partner by leveraging both their intranet and external Internet presence. Autonomy solutions automate the full content lifecycle - from website and portal content to document management. Inside the firewall, Autonomy helps companies automate releases for web interactions quickly, consistently, and without errors. Outside the firewall, Autonomy helps companies deliver a compelling online experience with its next generation Meaning Based Marketing modules, and is the first Web Content Management platform solution to integrate robust search and advanced analytics capabilities by leveraging IDOL. Autonomy's solutions also automate team-based collaboration, document management, compliance, and a number of marketing processes.

High tech companies are not immune to regulations and changes to the Federal Rules of Civil Procedure (FRCP) that mandate the implementation of a proactive approach to information governance and compliance. For instance, they are often plagued by patent infringement lawsuits, and thus it is important to keep a record of all relevant files in case of a legal action.

Autonomy is the undisputed leader in eDiscovery, Information Governance, and legal Information Management with a unique, comprehensive platform that covers all aspects of the Electronic Discovery Reference Model (EDRM). With more than 20,000 customers and more than 17 years of experience, Autonomy provides expertise, technology, and thought leadership to meet the needs of technology companies.

The Autonomy eDiscovery platform is the only end-to-end platform that allows organizations to proactively manage their data throughout the entire process outlined by the EDRM on a single, modular, seamlessly connected platform – from information management, to identification, preservation and collection, to review and analysis, production and presentation. Autonomy Information Governance is the industry's first information governance platform that leverages Meaning Based Computing to provide automated real-time policy management based on a conceptual and contextual understanding of the entire corpus of enterprise information. Autonomy's unique technology represents a major step forward in reducing risks inherent in information by applying policy based on understanding the actual content of an email, document or phone recording instead of relying solely on its metadata. Its single platform approach allows companies to be Payment Card Industry (PCI) compliant by integrating call center activities with website monitoring.

Knowledge mining, compliance regulations, and risk management are just a few of the primary reasons why technology companies archive information. An archive solution must address each of the following primary challenges: collection, consolidation, search, eDiscovery and records management. The Autonomy Consolidated Archive is the first and only solution with the functionality, performance and scalability needed to achieve these objectives. Like all Autonomy products, Autonomy's Consolidated Archive benefits from the IDOL platform's scalability, connectivity, search and analytics technologies to provide an archive infrastructure capable of ingesting terabytes of new rich media and text content on a daily basis.

The Autonomy Consolidated Archive comes as fully hosted, on-premise, and as an appliance to suit the unique needs of each organization.

Autonomy's high technology solutions support true end-to-end business processes across all enterprise stakeholders. Together, these solutions create a comprehensive industry process map that reflects a best practices vision to address and align most pressing business challenges and opportunities. Autonomy redefines business process management (BPM) in the enterprise by accelerating cycles, ensuring compliance, and connecting people with information and processes, regardless of location. Furthermore, its integration of IDOL makes Autonomy's solution the first and only BPM solution that enables real-time access to, and use of, time-sensitive content throughout the process lifecycle. Autonomy improves operations of traditional activities such as procurement, expense management, benefits enrollment, and standardizes process, fosters better data capture, and tracks flow of knowledge from location to location.

With over 400 OEMs, Autonomy technology is currently deployed within some of the most prominent products in the tech industry, in such varied areas as Data Leak Prevention (DLP), email/content security, eDiscovery, content management, collaboration suites, and storage. Its unique ability to connect to over 400 content repositories, and also index and understand all the files stored in the systems, forms a vital backbone to many of the essential processes in tech products. For instance, without the ability to detect and examine files, companies could not apply security measures on emails or data leaving the firewall to ensure that they do not violate any policies. Autonomy's KeyView IDOL can filter, export and view over 1,000 file formats, including rich media files. But beyond recognizing the files, Autonomy's meaning-based technology intelligently analyzes the content so that meaningful entities can be automatically extracted and relationships between disparate files can form. Autonomy's powerful functions provide differentiating value-adds for many products in the tech industry.

Genpact manages a wide range of business processes for clients in diverse industries through a global network of more than 30 operations centers in nine countries. In order to act as a seamless extension of its clients' back office operations, Genpact must be able to leverage relevant information quickly and effectively and come up to speed quickly on new accounts – all while operating in a secure environment. Genpact turned to Autonomy WorkSite to create a central repository to ensure its staff is able to leverage everything the company has done for its clients regardless of industry. Genpact views its WorkSite-powered system as a source of competitive advantage and accelerated business growth. Through a centralized knowledge management system that allows the company to deliver best practice expertise to both new and existing clients, Genpact has seen business growth in the range of 25-30% per year.

Softlab is a leading European IT service provider. As such, it is crucial to transfer knowledge to clients in a timely and cost-effective manner. Softlab needed a solution that could provide comprehensive access to more than 150,000 documents in diverse repositories across the enterprise including file systems, a customer relationship management database, Web servers and a content management application. Softlab selected IDOL because it is the only integrated software that brings together unstructured information from sources enterprise-wide so users can find it with a single query, navigate it with a common taxonomy, and connect with domain experts to make faster, better decisions. Softlab takes advantage of IDOL's automatic classification capabilities to accurately create the rules that define the categories within the company's taxonomy. Since the IDOL implementation, usage of the intranet has doubled and Softlab has realized great performance benefits.

Infineon Technologies AG offers semiconductor and system solutions for the automotive and industrial sectors, for applications in the wired communications markets, secure mobile solutions as well as memory products. As a global company with over 35,000 employees worldwide, Infineon needed a secure, scalable search solution that supported multiple languages and returned relevant results quickly, along with any useful data conceptually related to the results. Implementing Autonomy IDOL has led to a vast increase in use of its intranet and decreased strain on network resources.